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China House

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Ratings and reviews

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RATINGS
Food
Service
Value
Atmosphere

Food and ambience

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What you can expect during your visit
  • Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
ChinaHouse is all about food, drink, music, retail and art. with 16,000sqft of space we are the longest cafe in Penang and possibly the most happening place.
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours, Drinks
CUISINES
Cafe, Malaysian, Fusion
FEATURES
Gift Cards Available, Takeout, Reservations, Outdoor Seating, Seating, Highchairs Available, Serves Alcohol, Free Wifi, Accepts Credit Cards, Table Service, Wine and Beer
Reviews (2,359)
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2,173 results
Traveller rating
757
789
321
144
162
Traveller type
Time of year
LanguageEnglish
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Traveller rating
757
789
321
144
162
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Reviewed 5 days ago via mobile

The place has bags of charm but quite clearly appears to try too hard to be hip and happening. The menu is extensive, the meals are well prepared but the service is dull and is barely mediocre at best. The drab art doesn’t help either....I understand art is subjective but the stuff on the walls here is much better off painted over.More

Date of visit: July 2022
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Reviewed 2 weeks ago via mobile

There was a large queue outside when we arrived (Sunday ~1pm) but there were quite a few empty tables inside. Despite that we had to sit at the bar table. We, like other non-regular customers, were not told we had to order our food at...the counter so were sat for a while expecting table service. The food was overall good and portions decent, except the Caesar Salad - the dressing was very bland and tasteless. Also had to wait around 40min for it. We also ordered chicken & mushroom pie and chicken schnitzel sandwich. They were good. This could easily be 4-5 star venue with better customer service and communications and perhaps a tweak to the Caesar salad dressing 😊.More

Date of visit: June 2022
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Reviewed 4 weeks ago via mobile

Bad management and seating control, no communication amount staffs, as these place has two entrance, as I came from the live band entrance, we didn’t know there was a waiting list, as no one mention this, we only notice that there were some tables which...has reserved notice on them, so we just find a table which has no reserved notice, but before we are about to seat, I heard the kitchen person mention last call for the kitchen, so we ask the staff for the menu so we can order our food, as the staff gave us the menu, another staff comes and said this table is reserved, and rudely says there is a waiting list, I just ask them, but there is no notice for reserved on the table, and your other staff also didn’t mention there is a waiting list. So I have no idea what kinda of rubbish Managemnent or miscommunication between staff is going on. This is utterly a bad experience. Very disappointed with the service.More

Date of visit: June 2022
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Reviewed 2 May 2022 via mobile

Yummy dessert time with Apple strudel drooling to you our mouth, with chocolate indulgence texture, pecan mocha tart, and caramel cheesecake with beautiful lovely ambience and environment. 😋😋😋

Date of visit: May 2022
Helpful?1  
Reviewed 29 April 2022 via mobile

Everytime I come to Penang we always make it a point to visit China House. The food is amazing as always and the Service crew are great. Love the ambience the cakes #todiefor.

Date of visit: April 2022
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Reviewed 30 March 2022

The lemon poppyseed cake was delicious and so was the latte. I found the staff to be rude - didn’t seem to take notice of me, and when I ordered my cake over the counter the lady seemed angry when taking my order. Malaysians are...known for their amazing hospitality but I did not feel welcome here. Not coming here again.More

Date of visit: March 2022
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Reviewed 29 March 2022

Came during weekdays but still full seated. But lucky enough we just have to wait for 5-10 minutes only to get out table. Order ice latte and their non-alcohol tiramisu. Taste good and to my liking. Will come back to try others

Date of visit: March 2022
Helpful?1  
Reviewed 8 March 2022 via mobile

I liked the retro feel of the place, definitely worth a try. The Food ? Meh.. not that great and expensive too - so not worth the buck. Service is okay nothing much to complain, overall average.

Date of visit: March 2022
Helpful?10  
Reviewed 31 January 2022 via mobile

Having lived in Penang for 7 years now, it I'd fair to say that I am a regular here. Normally, I refuse to return to a place if the service is bad but given the fact that I am a 'cakeoholic' and these kind of...cakes are limited in Penang, I do find myself in China House atleast three times a year. Whilst I do agree that it is overpriced, I go here for a treat and I am prepared for the costs . I have been quite naive in hoping that the service will be better everytime I gear myself up to return and always go in with a fresh and hopeful mindset but, the service only seems to be getting worse. My worst experiance here was when the female manager actually shouted at me in front of other customers when I requested to pay my bill with my card rather than cash. She apparently had already pressed cash on the machine and it seemed to be a big drama for her to change the method to card (she hadn't asked me my preferred method of payment) She then got even angrier when I pointed out that I had been charged extra for things I hadn't ordered. She said I needed the pay the bill even though I only ordered two slices of cake, she was asking me to pay for four. When I kindly pointed out that this was a mistake, she once again began to shout st me in front of a room for a people. The worst bit is that my mum was visiting from overseas and I had took her here for a special day out. My Mum looked mortified and shocked that a customer could be spoken to like this. Whilst the times I returned after that did improve slightly and the food was always very good, I found my last experiance there to be very frustrating. When I went to order my cakes at the desk, the man told me the cakes were out of stock yet we were stood right next to the cake tray which was full of the requested cake...he then shouted over very rudely to his collegue to clarify that the cake was in stock to which she replied 'yes, look' and also pointed at the cake. He then repeated this exact same thing when I tried to order my daughter's cake. Again, both his collegue and I had to prove that the cake was right in front of him. I let this go and went to sit down. My next frustration came when the waiter continually stood chatting and laughing to a fellow waitress when we were trying to order drinks (I was not allowed to do this when ordering cake at the counter apparently) Eventually, our drinks arrived and the waitress placed a scorching hot cup of coffee right Infront of my 1 year old baby (he was purposefully sitting on the far side of the table with my husband so that I could drink a hot drink in a safe distance.) Thankfully my husband managed to jump up just on time to quickly pull the mug away (it spilt everywhere and was not replaced) whilst we were not bothered by the fact the waitress could not remember whose drink was what, we would have thought she would have had the common sense to not give a piping hot coffee to a one year baby who was in fact, the only remember of the table to have not ordered a drink. Eventually, the cakes came and we tried to make the best of a bad situation. The cakes were correct and delicious but diaster yet again struck when the waitress handed my baby a silver knife and fork! Diaster! We had brought our own snacks for baby and again we had to quickly snatch away the sharp objects. You don't have to have children to know this is not a wise move. Again, we would have been totally understand ing if she had just said sorry, I didn't think but instead she stood stoney faced like we were the crazy ones. Penang now has far more choices of beautiful and quirky buildings with super cakes that it did when I first arrived so that will definitely be my last visit to China House. To be honest, I won't be returning toMore

Date of visit: December 2021
Helpful?
Reviewed 8 January 2022 via mobile

This is our second visit to this cafe. There is a lot of room for improvement on the service and the staff could definitely familiarise themselves with the menu. I asked if they served soup, the waitress snapped at me and said “only foods on...the menu”. It was unbelievably rude. I further asked what she’d recommend i.e. between a choc bundt cake and the chocoholic chocolate. She said “a Bundt cake is still cake”. I am obvs aware that a choc bundt CAKE is cake, I didnt appreciate that I was spoken to like an idiot. Service can definitely be improved on. The first visit was enjoyable, the carrot walnut cake was absolutely delectable.More

Date of visit: January 2022
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Questions & Answers
Ask a question
LindaT3953
20 June 2019|
AnswerShow all 4 answers
Response from viviennelim | Reviewed this property |
Yes, Linda. Grab is not that expensive. My advice is to grab there n walk the streets. Do yr research as many interesting art sites around
0
Votes
Paradise06224049048
12 December 2018|
AnswerShow all 9 answers
Response from Geordie_on_safari | Reviewed this property |
Not sure, but I don't think so.
1
Vote
Jane C
6 August 2018|
AnswerShow all 5 answers
Response from Q2011BZalexp | Reviewed this property |
It was playing jazz and some local music during the time of my visits (evening). Open around 9am and serves through the day I was told.
1
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Frequently Asked Questions about China House

Yes, China House offers takeaway services.

Yes, China House is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

China House is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 4