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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Japanese, Asian
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Dinner
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meals, features, about
Reviews (215)
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Traveller rating
96
55
14
7
3
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LanguageEnglish
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Traveller rating
96
55
14
7
3
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Reviewed 30 May 2022 via mobile

The food at this restaurant is incredible quality and the chefs are amazing at what they do. The chef explained all the meals as he passed them over and the presentation was lovely. Everything tasted amazing and was very fresh. If we could have gone...twice we would have! Well worth a visitMore

Date of visit: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 May 2021 via mobile

We’re back for second time! We’re in love with the food they served. Always up to the standard. Special thanks to the Demi Chef Thadeus or Teddy who really interact with us a lot and shared his experience with us. We have had a good...time at Kozan. Will come back again.More

Date of visit: May 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 December 2020

chef is friendly and skillfull in what he does. Food portion rather small but service was good, we celebrated birthday here the team sang us a birthday song with a complimentary cake. overall a happy night!

Date of visit: December 2020
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Reviewed 9 January 2020

We ate here during our stay and the food was fantastic as was our chef. We had different set menus amongst the six of us which was no issue at all for the chef. The pace of each course was excellent never feeling hungry and...never feeling too full. Dessert took a while to come out but was worth waiting for once it arrived. it's expensive but a nice treat.More

Date of visit: January 2020
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Roger_Guaner, Assistant Director of Food and Beverage at Kozan Teppan-yaki, responded to this reviewResponded 12 January 2020

Dear HappyHammer69, Thank you for choosing to stay with us and for your very positive review of your dining experience in our Kozan restaurant. I am so pleased you enjoyed it and shall commend our Kozan chefs. We look forward to welcoming you back to...More

Reviewed 5 November 2019

We dined here twice while staying at the Rasa Ria. We had lunch at the restaurant and an evening meal. The food was very good, and very well presented. The restaurant wasn't very busy at lunchtime but a little more so in the evening. I...believe the menu was the same for both times of day. The children enjoyed watching the chef cook their salmon and vegetables. I had a slight niggle with this restaurant, and that was the price of the children's food...For the food they received (their salmon was the same size as ours) it was reasonably priced but really the children didn't need that much salmon and I felt they could serve less salmon and take down the cost of the childrens meal. Thank you to the member of staff who made origami cranes for the children.More

Date of visit: October 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Roger_Guaner, Food & Beverage Operations Manager at Kozan Teppan-yaki, responded to this reviewResponded 8 November 2019

Dear JSRKTH, Thank you for sharing such wonderful feedback with us from your recent visit to our Kozan Restaurant. I am so very pleased that our team were able to not only accommodate your preference, though to make the dining experience memorable. I will be...More

Reviewed 17 October 2019

What an experience this was, watched our personal chef cook our food right in front of us...Japanese food is just so delicious. It really opened my eyes to new foods & tastes...More

Date of visit: September 2019
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Roger_Guaner, Food & Beverage Operations Manager at Kozan Teppan-yaki, responded to this reviewResponded 19 October 2019

Dear Darsamal, Thank you for taking the time to share such a positive review of your dining experience in our Kozan Restaurant. It is wonderful to read such feedback and I will definitely share this with the Service and Culinary Team at Kozan. I do...More

Reviewed 1 October 2019 via mobile

We both ordered steaks, they were excellent. The experience was let down somewhat by the chef not interacting really, maybe he was not confident in English tho so not worth complaining about. We had a rare steak and a well done, both were cooked to...perfection. The vegetables were very tasty. I would have expected the jasmine tea to be loose leaf tea and not a tea bag, that was a shame. Alcohol is expensive.More

Date of visit: September 2019
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Roger_Guaner, Food & Beverage Operations Manager at Kozan Teppan-yaki, responded to this reviewResponded 7 October 2019

Dear susan2909, Thank you for your review of your recent stay with us at the Rasa Ria Resort. I am glad that you have enjoyed your meal and will be addressed with our team to improve the overall dining experience. We look forward to welcoming...More

Reviewed 27 September 2019 via mobile

After waiting to have a nice teppanyaki as our last night meal as a special treat we were left absolutely speechless when the only thing we got from the chef was how do you want your stake I said medium please he then put my...wife’s salmon on then my stake threw on some vegetables and produced the most expensive tasteless food I’ve had in all my travels around the world with out another word ,we felt it was a very poor reflection on Shangrila’s good name ,a sorry end to the hi light of our holidayMore

Date of visit: September 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Roger_Guaner, Food & Beverage Operations Manager at Kozan Teppan-yaki, responded to this reviewResponded 7 October 2019

Dear N9488VVdeans, Thank you for your review on TripAdvisor and for sharing the feedback with me from your recent stay. I am very concerned about the experience you have detailed in regards to your meal at Kozan. I would like to extend my apologies to...More

Reviewed 28 August 2019 via mobile

Having been to the Teppanaki the Chef delivered solid Performance in Creating our Sky menue. For sure nothing exceptional and value for Price just acceptable.More

Date of visit: August 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Roberto_Leone_RRR, Director of Food and Beverage at Kozan Teppan-yaki, responded to this reviewResponded 27 September 2019

Dear Usontravel, thank you for taking the time of reviewing Kozan Teppanyaki restaurant. We are pleased to read that you had a solid performance while dining with us. I hope to see you again to try our new chef Ben set menu, I am sure...More

Reviewed 14 August 2019

The chef went to great lengths to ensure there was no dairy in the meal. It was quite a show when the steak was cooked. The courses just kept coming. Excellent food and service.

Date of visit: August 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 July 2019

Very expensive and very ordinary service. Chef hardly spoke to us let alone entertain us. For a Teppanyaki grill it is a little disappointing

Date of visit: July 2019
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Reviewed 17 June 2019 via mobile

It was my husband's 1st ever Teppanyaki and he was thrilled by the "Fire" show 😂 The kids meal came in a big portion but my kids are quite big eater to be able to polish off 3/4 was a feat. They told me it...was yummy but too much. The adults love the special chef menu of takoyaki, chawamushi with foie gras, panfry tuna, Angus beef, fried fried with vegetables and miso soup. Dessert was a lovely mango creme brulee. Thank you for giving such a lovely food journey.More

Date of visit: June 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 June 2019

A great place to eat Teppanyaki, superbly prepared by Head Chef Ben and his talented team. There are some wonderful dishes, each with great flavours created by culinary masters. Just wish it wasn't so far away!

Date of visit: May 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 May 2019 via mobile

The food was a surprise and was actually very good. The problem is a combination of fast and slow service (at both extremes) which is not the right combination for this type of restaurant. The Tenpanyaki chef cooks everything so fast, with one dish coming...right after the other, you can’t enjoy. Combine this with slow wait staff service and you have a bad combination. For example, as I was eating the first dish, I ordered a glass of red wine as I knew the foie gras was coming next. Before I was even finished with the first dish, the foie gras arrived. The wine arrived during the dish after the foie gras and during the Lobster, which I wanted to pair with a glass of white. This too fast and too slow routine continued throughout the course, and with all customers as I noticed. The staff are trained well on how to prepare the food, but are clueless on how to give a great customer experience.More

Date of visit: May 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 April 2019

Very professional and very nice staff! Wiling to help and with good recomendations. Food was great and with easy menus for beginners like we in japanese food. Very good experience! We do not sit near the chef to cook our food on site but saw...the experience. For sure next time will do!More

Date of visit: April 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kozan Teppan-yaki, Kota Kinabalu - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Kozan Teppan-yaki

Kozan Teppan-yaki is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4