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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Grill, Malaysian
Special Diets
Halal
Meals
Lunch, Dinner, Breakfast
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meals, features
Reviews (49)
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All reviews oysters sashimi beef pasta buffet spread saujana hotel great food buffet dinner nice restaurant restaurant manager nice environment hugo dim dishes malaysia
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Reviewed 12 August 2020

We from Carlsberg had a Farewell Dinner for our Ex-Boss arranged at Charcoal last weekend on 8th August. I would like to express my gratitude & appreciation to Mr. Mahesan and all the Charcoal Team on duty who have taken well care of us and...participating in our needs through out our event. Our team enjoyed the super good food specially the Butter Prawns and soothing ambiance. No regrets of Charcoal selection and will definitely make a come back for my future events.More

Date of visit: August 2020
Helpful?
Pearly_PR_Manager, Manager at Charcoal Grill Restaurant, responded to this reviewResponded 16 August 2020

Dear Sharon, Greetings from Charcoal Restaurant at The Saujana Hotel Kuala Lumpur! Thank you for such a detailed post! It is fantastic to read of your lovely experience and for sharing your outstanding review on Charcoal Restaurant at The Saujana Hotel Kuala Lumpur. Your appreciation...More

Reviewed 21 January 2020

My husband and I are based in London, but we recently organised our wedding dinner in Malaysia (where most of my family is based). We initially went to Saujana to look at other restaurants and venues for the dinner, but we chanced upon the Charcoal...Grill Restaurant right before we left and immediately fell in love with the cosy and casual (but classy) setting of the restaurant. We met with the restaurant manager, Mr Mahesan, who was incredibly organised and helpful from the minute we met him. We only met him twice before the wedding - the first time on the day we went to visit Saujana and the second time a week before the dinner and him and his team pulled off the organisation of the wedding perfectly! The venue accommodates 150 people indoors comfortably and the dinner service (buffet) was priced very reasonably and included dishes like fresh prawns and oysters, sashimi, a variety of local dishes (including a full dessert spread). The service was impeccable and everyone was always within reach of a member of staff who provided service with a smile (no matter how late it got). Although there was a bit of a line when the guests went to get their food for the first time, the staff managed to organise the guests and get the line moving efficiently throughout the night. Everyone was so busy talking to each other in the line, the wait was completely bearable. Everything from the stage and backdrop to the mic and speakers were provided by the restaurant. I had my wedding playlist downloaded on my phone and planned to plug it in to the sound system that night but completely forgot about the iPhone audio jack adapter and was panicking about it 30 mins before the start of the dinner, but within 5 minutes of letting Mahesan know about this, he managed to borrow one off his colleague for the rest of the night just for us! We received so many compliments from the guests about the food and venue (my husband and I were so pleased about this because the buffet dinner concept was very different to the conventional sit-down Chinese wedding dinner), but everything went so smoothly. My husband and I did not have to worry about a single thing during the entire dinner and it was all thanks to the amazing service provided by Mahesan and his team at Charcoal Restaurant, Saujana Hotel. 100% would recommend to anyone who wants a low fuss yet super classy wedding dinner in Malaysia! To the team: Thank you so very much from the bottom of our hearts for handling all this so beautifully for us!!More

Date of visit: January 2020
Helpful?1  
QAMSaujana, Manager at Charcoal Grill Restaurant, responded to this reviewResponded 31 January 2020

Dear hillaryang, Greetings from Charcoal Restaurant at The Saujana Hotel Kuala Lumpur! Thank you for such a detailed post! It is fantastic to read of your lovely experience and for sharing your outstanding review on The Saujana Hotel Kuala Lumpur and Charcoal restaurant with the...More

Reviewed 28 December 2019 via mobile

I've dine in with friends whom staying in Saujana hotel for today breakfast. The buffet breakfast spread was really good and fantastic. It was my second time of dining here. Together with all staff was very polite and make me very comfortable. I would like...to HIGHLIGHT one thing which i don't like at all was, service been given by one of your staff named Linda (correct me if I'm wrong). Which was completely unprofessional and rude with other guest! Not even a smile and pointing or directing the guest via pointing finger!. I'm not so sure of what kind of service standard was that! Such attitudes and behavioural will impact your restaurants reputation. Thanks.More

Date of visit: December 2019
Helpful?
QAMSaujana, Manager at Charcoal Grill Restaurant, responded to this reviewResponded 5 January 2020

Dear Kenzo D, Greetings from Charcoal Restaurant at The Saujana KL. Many thanks for sharing your feedback via tripadvisor on your visit to Charcoal Restauant recently. Please accept our sincere apologies as your experience was not up to your expectation which we aspire to achieve....More

Reviewed 9 October 2019

i went there for lunch buffet. great selection of food. excellent service. i like the local food they serve. simple but nice.More

Date of visit: October 2019
Helpful?1  
QAMSaujana, Manager at Charcoal Grill Restaurant, responded to this reviewResponded 4 November 2019

Dear Nie Ching T, Thank you very much for uploading your dining experience on TripAdvisor! I am delighted to hear that you had enjoyed the overall food quality, service and ambiance at Charcoal Restaurant. We look forward to have the opportunity of welcoming you back...More

Reviewed 21 September 2019

Nice restaurant and setting. Attended the St Hugo wine dinner with wine loving friends. Attentive service, nice food matching the wines, well plated and tasty. Well doneMore

Date of visit: September 2019
Helpful?
QAMSaujana, Manager at Charcoal Grill Restaurant, responded to this reviewResponded 25 September 2019

Dear MvO77, Thank you very much for uploading your dining experience on TripAdvisor! I am delighted to hear that you had enjoyed the overall St. Hugo pairing Dinner, service and ambiance at Charcoal Restaurant. We look forward to have the opportunity of welcoming you back...More

Reviewed 20 September 2019

Excellent food and wine pairing dinner at Charcoal. Amazing selection of food, paired with good wine and as always, excellent service. Had a great time.More

Date of visit: September 2019
Helpful?
QAMSaujana, Manager at Charcoal Grill Restaurant, responded to this reviewResponded 21 September 2019

Dear hareshgill88, Thank you very much for uploading your dining experience on TripAdvisor! I am delighted to hear that you had enjoyed the overall St. Hugo pairing Dinner, service and ambiance at Charcoal Restaurant. We look forward to have the opportunity of welcoming you back...More

Reviewed 6 September 2019

We celebrate yesterday our sons 2nd birthday at charcoal grill restaurant . First of all excellent hospitality service and thanks to mahesan restaurant manager who organized our event and always make sure all went well from the beginning .the buffet spread was good and everybody...had a good time .strongly recommend this place for family gathering .thank you mahesan and charcoal personnel !!More

Date of visit: September 2019
Helpful?1  
QAMSaujana, Manager at Charcoal Grill Restaurant, responded to this reviewResponded 20 September 2019

Dear prakashpaul, Greetings from Charcoal Restaurant at The Saujana Hotel Kuala Lumpur. Thank you very much for uploading your dining experience on TripAdvisor! I am delighted to hear that you had enjoyed the overall food quality, service and ambiance. We are truly happy that you...More

Reviewed 26 August 2019

Had the BBQ buffet on Saturday. The satay was heavenly and they had loads of meat and even sashimi. However, if you’re not a big fan of meat in every serving, skip it. Would recommend the restaurant to put in more variety of BBQ items...such as maybe Japanese style chicken innards and fish, dimsum with BBQ meat, pasta with smoked duck/beef perhaps? Couldn’t really see certain dishes like satay or ice cream servings as lighting at the buffet spread was dim. On the other hand, the service was excellent! Booked a quiet and romantic table a month beforehand and it was awesomely fulfilled. Thank you Subra and Mahesan for the great service! Would definitely try out the other theme buffet nights!More

Review collected in partnership with this restaurant
Date of visit: August 2019
Helpful?
QAMSaujana, F&B Manager at Charcoal Grill Restaurant, responded to this reviewResponded 3 September 2019

Dear Natasha D, Greetings from Charcoal Restaurant at The Saujana Hotel Kuala Lumpur. Thank you very much for uploading your dining experience on TripAdvisor! I am delighted to hear that you had enjoyed the overall food quality, service and ambiance. We are truly happy that...More

Reviewed 11 August 2019

Good food and nice environment. Especially the service been provided were in professional manner. Special thanks to the staff (Sharenya) which have given an fantastic service together with Mr. Amril. In overall, it's a good restaurant to dine in.More

Date of visit: August 2019
Helpful?
QAMSaujana, Manager at Charcoal Grill Restaurant, responded to this reviewResponded 13 August 2019

Dear Kenzo D, Greetings from Charcoal Restaurant at The Saujana Hotel Kuala Lumpur! Thank you very much for uploading your dining experience on TripAdvisor! I am delighted to hear that you had enjoyed the overall food quality, service and ambiance at Charcoal Restaurant. We are...More

Reviewed 2 August 2019 via mobile

What an amazing setting. In a beautiful resort. The staff are so welcoming and helpful. They were attentive of the children with us and helped with specific dietary requirements some of our friends had. My. Birthday cake was to die for. Not a crumb to...be seen. So much delicious food and more than that. We were all impressed with everything. Thank you.More

Date of visit: August 2019
Helpful?1  
QAMSaujana, Manager at Charcoal Grill Restaurant, responded to this reviewResponded 13 August 2019

Dear amicov, Thank you very much for uploading your dining experience on TripAdvisor! I am delighted to hear that you had enjoyed the overall food quality, service and ambiance at Charcoal Restaurant. We look forward to have the opportunity of welcoming you back again. Best...More

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Nasira Z
5 November 2017|
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Response from ganeshkhade | Reviewed this property |
May be For buffet both charges are same
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