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20A Jalan Kampung Pandan | off Jalan Tun Razak, Kuala Lumpur 55100, Malaysia
+60 3-9285 4827
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  • Excellent47%
  • Very good28%
  • Average12%
  • Poor7%
  • Terrible6%
Travellers talk about
“pasta” (12 reviews)
“tiramisu” (5 reviews)
“rack of lamb” (2 reviews)
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Italian, European, Pizza
20A Jalan Kampung Pandan | off Jalan Tun Razak, Kuala Lumpur 55100, Malaysia
All Details
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Reviews (89)
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1 - 10 of 83 reviews

A TripAdvisor Member
Reviewed yesterday via mobile

Highly overrated, pricy Italian food That's substandard, basic and lacking in presentation. It's sister restaurant, Ciccio in Changkat is worse. Dirty with rats running across its beams at the bar, it's time these Italian restaurants really look at its tired, substandard food and concentrate on...More

Thank A TripAdvisor Member
Reviewed 2 weeks ago via mobile

Poor service, the staffs are not helpful and not willing to go extra mile to help. Not children friendly. Ravioli is so salty, I managed to eat one only. I wish there're olive oil and balsamic vinegar to go with the bread. Not worth the...More

1  Thank Beryl C
CiaoMgt, Manager at Ciao, responded to this reviewResponded 3 days ago

Dear Beryl C, Thank you for taking the time to review our restaurant; for these events we rarely get the chance to receive feedback from invited guests directly, so we appreciate your personal initiative as a reminder of the importance to always provide good service....More

Reviewed 2 weeks ago via mobile

Over-rated Italian cuisine. Came all the way up north to try this out. A real disappointment. Even the asparagus soup is too thin and watery and don’t deserve a picture here.

1  Thank doreen y
Reviewed 4 weeks ago via mobile

I think nothing is better served by an Italian in an Italian restaurant. Food was excellent. Wine lovely and a great place for having aromantic dinner.

Thank Ing v
Reviewed 11 September 2017 via mobile

Good lunch deal - 62 MR for 3 course meal plus coffee. Caesar salad wasn't really a Caesar but was tasty anyway. Pizza was only so so. Lemon sorbet to finish was refreshing. Service was attentive. I'd go again but just not get the pizza...More

Thank Sally B
Reviewed 26 July 2017

One manager is all it takes for us to decide whether this is our best wedding event. We did our wedding last June 2017 at this restaurant. As any married couple (or their wedding planner) can tell, scheduling a wedding event at any restaurant can...More

Thank josephncg
Reviewed 4 July 2017

Ciao is the closest thing to being in Tuscany I have found living in KL. We've spent a lot of time in Italy and this food and atmosphere really impresses us. I have been to Ciao a few times now and each time we leave...More

Thank kate3346
Reviewed 29 June 2017

Went there last weekend for a dinner with my spouse for our wedding anniversary. In fact this is the place that we intended to held our wedding dinner at first place with their nice and romantic setup facing the lake. Due to some our family...More

Thank MeiYoong
Reviewed 28 May 2017

If you don't eat anywhere else in KL on your visit please find time for a meal at Ciao. The best customer service experience I've had after six months living in KL - attentive but not in your face, friendly, talkative and authentic staff. The...More

Thank Ste H
Reviewed 2 May 2017 via mobile

Had our wedding party at Ciao and got to know Wan (Manager) well. Excellent service and Wan gave us the best consultations throughout the build up to the event, he listened to our needs and gave us valuable advice. Can't recommend Ciao enough. The food,...More

Thank NCKLthomas
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Nearby Attractions
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Questions & Answers
Jasper L
18 May 2017|
Response from Asiaexpat81 | Reviewed this property |
I believe they do. (it seems like they can partition off different parts of the restaurant). The outdoor glass room is lovely but for larger gatherings unless they'd give you a deal for the entire room if not already... More
Alya A
6 November 2015|
AnswerShow all 2 answers
Response from Mcchow2014 | Reviewed this property |
The main course range from RM40-RM80...2 persons maybe around RM200
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$6 - US$25
Dinner, Lunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Private Dining, Seating, Waitstaff, Highchairs Available, Serves Alcohol, Parking Available, Validated Parking, Full Bar
Good for
Groups, Romantic, Business meetings, Child-friendly
Open Hours
6:00 PM - 10:30 PM
6:00 PM - 10:30 PM
12:00 PM - 2:30 PM
6:00 PM - 10:30 PM
12:00 PM - 2:30 PM
6:00 PM - 10:30 PM
12:00 PM - 2:30 PM
6:00 PM - 10:30 PM
12:00 PM - 2:30 PM
6:00 PM - 10:30 PM
12:00 PM - 2:30 PM
6:00 PM - 10:30 PM
Location and Contact Information
  • Address: 20A Jalan Kampung Pandan | off Jalan Tun Razak, Kuala Lumpur 55100, Malaysia
  • Location: Asia  >  Malaysia  >  Wilayah Persekutuan  >  Kuala Lumpur
  • Phone Number: +60 3-9285 4827
  • E-mail
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