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The Grand Getaway by Grand Hyatt Kuala Lumpur

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COVID-19 update: See the added health and safety measures this property is taking.Read more

Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$54 - US$170
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Drinks
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features, about
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
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Updated 24/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Getaway by Grand Hyatt Kuala Lumpur
Updated 24/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (118)
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All reviews berry sorbet cendol steak ice cream cake scallops business class getaway experience dining experience grand lounge swimming pool are airport experience themed dinner cabin crew birthday celebration dining hall fine dining
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Reviewed 8 August 2022

I dont really write reviews as usually too tired after return from vacation. But this time is diff I have to share my satisfaction that me and family really enjoyed our stay. Everything is perfect for us from the location, room condition, services, food. We...also had an awesome experienced at the Grand Getaway. We shared our moments with friends via Social media indeed they have not come across such dining ideas anywhere. Thumbs up Grand Hyatt. We shall make a comeback..More

Date of visit: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 June 2022

Fantastic Experience !! Feel the new experience of dining with Aviation-themed environment. My Wife and Kids Really love it. Need to make early reservation on the date as afraid of fully booked. Nearly cancelled due to unable to bring the kids without additional junior class...meal. But the staff Melissa really kind follow up to find the additional seat and make my dream to surprise my wife came true!! Thank you so much .. your staff hospitality truly amazing!! Feel the new dining experience once check in. The entrance have 360 degree shot that create beautiful memorable video. The dining hall design fully digital screen on the wall so you can felt like you are on the flight, he kids really enjoyed!! The foods really amazing and beautifully present, me and my wife love it!! Thank you #TheGrandGateway for the memorable momentsMore

Date of visit: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 29 March 2022

A truly exciting and wonderful experience with the children. Enjoyed every minute of the flight meals and entertainment.

Date of visit: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 March 2022

Excellent experience for our family after we struggle being infected by covid and nearly took my wife life after being held in icu for several days due heavy infection in her lung at stage 5, the chances to survive its 50/50. FINALLY we make thru...all the sadness and pain with this remarkable service of yours to us. We really thanks to grant hyatt as this celebration its really meaning to us and our kids. Sincere hoping we can spend for days in grant hyatt but we cant afford it as for nowMore

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 March 2022

The Grand Gateway dinner is the only place you will never feel bored with an Aviation-themed environment. At the entrance, you may enjoy the 360degree shoot video then the moment you enter the dining hall, you will be amazed by a fully digital screen on...the wall. This is how I felt. The best part is the food was excellent and so was the service. I had the Japanese scallop which was awesome. Forest berry sorbet was also very good. The local cendol presentation was really great and so delicious! I love the magic part, it was really fun! Too many things to share, it's better for you to come and experience it by yourself. It's really worth every cent! -Lina Kljajic-More

Date of visit: February 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 January 2022 via mobile

I had a splendid dinner at Grand Getaway with 1N stay with my husband celebrating our 20th wedding anniversary on 25th Dec 2021. It was a great experience to travel to 4 countries; Japan, New York, Moscow, Istanbul & back to Malaysia in 2 hours...5 dinner course, with wonderful 'travelling' ambiance given the pandemic situation. Thank you Grand Hyatt for your hospitality & making our stay a memorable one ♥️More

Date of visit: December 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 January 2022

Very Special Dining expeirience, 5 stars for it. However the room soundproof is bad, 3 stars for it.

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 December 2021

We had a very special dining experience at Grand Gateway ...many surprises throughout the dining session with the outstanding hospitality service .

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 December 2021

Is a good exprience.come with excitement, romance. happy moment in together, the live band is good2🥰🥰 The waiter is polite. The last part sending message to the loves one was very romantic, is A god memories unfortunately i dunnoe this section. But if going must...make for the loves one.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 December 2021

In general, the food is quite good, especially the Forest Berry Sorbet. The flavor is amazing. The presentation of the food and the handling of the event were both interesting. It was a pleasure to see the photos of the birthday person together with the...wishes displayed on the screen and see the team succeed in making their birthday person happy and excited. At the end of the event, after they served all the food, I asked one of the servers what else they were going to serve, but he said there was nothing else listed even on the menu it said Coffee or Tea will be served. Feeling a bit disappointed and after 2 days I asked their sales representative about it, but she told me that coffee or tea will be available upon request, which I find unacceptable. I have not been informed I need to request Coffee or Tea if I want it. As well, I was told that the person in charge was supposed to bring the cake to the table and bring the birthday person to take pictures near the screen, but nothing of that sort happened. We need to ask that instead, the picture be displayed again on the screen so that the birthday person can take photos as a memory. There is always room for improvement. Despite being a coffee enthusiast, I am disappointed that I did not get the coffee, and I recommend that next time they come up with a better plan and run the event more effectively. Last but not least, thank you once more for all the hospitality you extended to us at that wonderful event. All the best team!More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 December 2021 via mobile

The food were all good. Our favourite was forest berry sorbet from Moscow. The service was great. All the crew were so friendly and helpful. We had hundreds photos being captured by them. The show was entertaining. Overall we really enjoyed our dinner in 5...cities.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 December 2021 via mobile

It was a very wonderful night celebrating our wedding anniversary here with The Grand Getaway. We had so much fun, not only with the food but also the show. The staff were so helpful and attentive. Can help us to take thousand photos. They also...have 360 video booth with cities around the world as backdrop. Overall, we enjoyed the night. Thank you.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 December 2021

first of all, thank you very much to the staffs, crew, everyone who served us and everyone else. they are so polite and photography skill 💯. food is awesome too especially the special cheesecake for our anniversary! its da bomb. sad we couldnt enjoy long...for our business lounge experience because of the bad traffic. guys, if u go for business menu, please arrive one hour earlier and enjoy their lounge. perfect view and service. really romantic experience especially during the end when we’re able to show our messages and photo on the huge led screen. something different from the usual fine dining date.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 December 2021

Magical and Spectacular Is the way i would describe my experience, everything was A class from food to service. Special shout out to Ann and Samantha for making everything smooth and being such a big help.

Date of visit: December 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 December 2021

Lovely dinner sorrounded by missing inflight environment. Foods are so yummy and perfectly served. Staff is so helpful starting from booking until the day. Highly recommended this wonderful dinner. This is the most unforgettable moment for us .

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The Grand Getaway by Grand Hyatt Kuala Lumpur - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about The Grand Getaway by Grand Hyatt Kuala Lumpur

Yes, The Grand Getaway by Grand Hyatt Kuala Lumpur is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The Grand Getaway by Grand Hyatt Kuala Lumpur is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5