We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
RM 248 - RM 788
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Drinks
View all details
features, about
Reviews (120)
Filter reviews
120 results
Traveller rating
105
9
6
0
0
Traveller type
Time of year
LanguageEnglish
Traveller rating
105
9
6
0
0
Show reviews that mention
All reviews berry sorbet cendol scallops dining experience sky lobby dining hall staycation 360degree foods dine services japan thumbs environment presentation
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed 29 December 2022

Very delicious veg meal prepared by Pravin (chef). Definitely will visit the hotel again. Service with smile.

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2022 via mobile

Location of the hotel is very strategic in central of KL, about 5-10 minutes working distance to KLCC & Pavilion. The hotel is very strategic impressive with Sky Lobby at level 39. Plus, the hotel also got sky restaurant at 38. The hotel room very...tide and clean. Staffs are very friendly and helpfulMore

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2022

I dont really write reviews as usually too tired after return from vacation. But this time is diff I have to share my satisfaction that me and family really enjoyed our stay. Everything is perfect for us from the location, room condition, services, food. We...also had an awesome experienced at the Grand Getaway. We shared our moments with friends via Social media indeed they have not come across such dining ideas anywhere. Thumbs up Grand Hyatt. We shall make a comeback..More

Date of visit: August 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2022

Fantastic Experience !! Feel the new experience of dining with Aviation-themed environment. My Wife and Kids Really love it. Need to make early reservation on the date as afraid of fully booked. Nearly cancelled due to unable to bring the kids without additional junior class...meal. But the staff Melissa really kind follow up to find the additional seat and make my dream to surprise my wife came true!! Thank you so much .. your staff hospitality truly amazing!! Feel the new dining experience once check in. The entrance have 360 degree shot that create beautiful memorable video. The dining hall design fully digital screen on the wall so you can felt like you are on the flight, he kids really enjoyed!! The foods really amazing and beautifully present, me and my wife love it!! Thank you #TheGrandGateway for the memorable momentsMore

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2022

A truly exciting and wonderful experience with the children. Enjoyed every minute of the flight meals and entertainment.

Date of visit: March 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2022

Excellent experience for our family after we struggle being infected by covid and nearly took my wife life after being held in icu for several days due heavy infection in her lung at stage 5, the chances to survive its 50/50. FINALLY we make thru...all the sadness and pain with this remarkable service of yours to us. We really thanks to grant hyatt as this celebration its really meaning to us and our kids. Sincere hoping we can spend for days in grant hyatt but we cant afford it as for nowMore

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2022

The Grand Gateway dinner is the only place you will never feel bored with an Aviation-themed environment. At the entrance, you may enjoy the 360degree shoot video then the moment you enter the dining hall, you will be amazed by a fully digital screen on...the wall. This is how I felt. The best part is the food was excellent and so was the service. I had the Japanese scallop which was awesome. Forest berry sorbet was also very good. The local cendol presentation was really great and so delicious! I love the magic part, it was really fun! Too many things to share, it's better for you to come and experience it by yourself. It's really worth every cent! -Lina Kljajic-More

Date of visit: February 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2022 via mobile

I had a splendid dinner at Grand Getaway with 1N stay with my husband celebrating our 20th wedding anniversary on 25th Dec 2021. It was a great experience to travel to 4 countries; Japan, New York, Moscow, Istanbul & back to Malaysia in 2 hours...5 dinner course, with wonderful 'travelling' ambiance given the pandemic situation. Thank you Grand Hyatt for your hospitality & making our stay a memorable one ♥️More

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2022

Very Special Dining expeirience, 5 stars for it. However the room soundproof is bad, 3 stars for it.

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2021

We had a very special dining experience at Grand Gateway ...many surprises throughout the dining session with the outstanding hospitality service .

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2021

Is a good exprience.come with excitement, romance. happy moment in together, the live band is good2🥰🥰 The waiter is polite. The last part sending message to the loves one was very romantic, is A god memories unfortunately i dunnoe this section. But if going must...make for the loves one.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2021

In general, the food is quite good, especially the Forest Berry Sorbet. The flavor is amazing. The presentation of the food and the handling of the event were both interesting. It was a pleasure to see the photos of the birthday person together with the...wishes displayed on the screen and see the team succeed in making their birthday person happy and excited. At the end of the event, after they served all the food, I asked one of the servers what else they were going to serve, but he said there was nothing else listed even on the menu it said Coffee or Tea will be served. Feeling a bit disappointed and after 2 days I asked their sales representative about it, but she told me that coffee or tea will be available upon request, which I find unacceptable. I have not been informed I need to request Coffee or Tea if I want it. As well, I was told that the person in charge was supposed to bring the cake to the table and bring the birthday person to take pictures near the screen, but nothing of that sort happened. We need to ask that instead, the picture be displayed again on the screen so that the birthday person can take photos as a memory. There is always room for improvement. Despite being a coffee enthusiast, I am disappointed that I did not get the coffee, and I recommend that next time they come up with a better plan and run the event more effectively. Last but not least, thank you once more for all the hospitality you extended to us at that wonderful event. All the best team!More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2021 via mobile

The food were all good. Our favourite was forest berry sorbet from Moscow. The service was great. All the crew were so friendly and helpful. We had hundreds photos being captured by them. The show was entertaining. Overall we really enjoyed our dinner in 5...cities.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 December 2021 via mobile

It was a very wonderful night celebrating our wedding anniversary here with The Grand Getaway. We had so much fun, not only with the food but also the show. The staff were so helpful and attentive. Can help us to take thousand photos. They also...have 360 video booth with cities around the world as backdrop. Overall, we enjoyed the night. Thank you.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2021

first of all, thank you very much to the staffs, crew, everyone who served us and everyone else. they are so polite and photography skill 💯. food is awesome too especially the special cheesecake for our anniversary! its da bomb. sad we couldnt enjoy long...for our business lounge experience because of the bad traffic. guys, if u go for business menu, please arrive one hour earlier and enjoy their lounge. perfect view and service. really romantic experience especially during the end when we’re able to show our messages and photo on the huge led screen. something different from the usual fine dining date.More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews
Best nearby
Best nearby hotelsSee all
Impiana KLCC Hotel Kuala Lumpur
5,960 reviews
.03 km away
Grand Hyatt Kuala Lumpur
6,003 reviews
.05 km away
Ascott Kuala Lumpur
1,534 reviews
.19 km away
Mandarin Oriental, Kuala Lumpur
7,859 reviews
.20 km away
Best nearby restaurantsSee all
Kampachi EQ
407 reviews
.24 km away
Sabayon
441 reviews
.26 km away
JP teres
347 reviews
.07 km away
Best nearby attractionsSee all
KLCC Park
13,187 reviews
.35 km away
KLCC - Bukit Bintang Pedestrian Walkway
4,399 reviews
.10 km away
Kuala Lumpur Convention Centre
943 reviews
.15 km away
Lake Symphony
1,322 reviews
.31 km away
Questions & Answers
Get quick answers from The Grand Getaway by Grand Hyatt Kuala Lumpur staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

The Grand Getaway by Grand Hyatt Kuala Lumpur - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about The Grand Getaway by Grand Hyatt Kuala Lumpur

Yes, The Grand Getaway by Grand Hyatt Kuala Lumpur is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The Grand Getaway by Grand Hyatt Kuala Lumpur is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5