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The Grand Getaway by Grand Hyatt Kuala Lumpur

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COVID-19 update: See the added health and safety measures this property is taking.Read more
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
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Updated 24/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Getaway by Grand Hyatt Kuala Lumpur
Updated 24/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

Travellers' Choice Best of the Best
RATINGS
Food
Service
Value

Details

PRICE RANGE
US$60 - US$180
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, Breakfast, Drinks
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Reviews (87)
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87 results
Traveller rating
75
8
4
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0
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LanguageEnglish
Traveller rating
75
8
4
0
0
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Reviewed 11 May 2021

It is as the title says, The Grand Getaway. The Stay and Dine package is worth every cent you pay for a great experience at the Grand Hyatt. The main thing to note is the dining experience. The food was not only great but the...itinerary planned for the night was entertaining as well. A great getaway from the usual hustle and bustle of city lifeMore

Date of visit: April 2021
Helpful?1  
Reviewed 9 May 2021

I was looking for restaurant for Parents' Day celebration when I found The Grand Getaway. It seemed much much fun and interesting than the usual dining, so I went ahead with the booking. Turned out we were lucky, it was the last day before MCO...3.0... My parents and kids were excited since they were kept in suspense. We were pleasantly surprised to walk into Grand Hyatt with the boarding counter and departure gate. After checking in, we were brought to level 37 for pre flight drinks. Soon, it was the last call for boarding and we proceeded to the ballroom. We passed through the mockup airport to find the ballroom with rows of airplane chairs facing the stage. We had 5 dishes with 5 destinations, with the highlight being Moscow. While the food could be better, we really enjoyed ourselves. Thanks Grand Hyatt for our fabulous Parents' Day celebration!More

Date of visit: May 2021
Helpful?1  
Reviewed 8 May 2021

Book the stay and grand getaway combo. The whole stay was really just refreshing, with the current situation where no interstate travel is allowed. I just want to say great job grand hyatt for creating these kind of experiences. Initially we planned on the 29th...but had to make some adjustment due to the minimum capacity of 20pax for the dinner to operate. So 30th May 2021 was our chosen date and Gillian just did a great job from rebooking and food selection. Smooth! Day of arrival, checkin was super fast. From the carpark to the sky lobby every corner there would be someone to direct you or to assist you. Mel from FO was informative, manage to handle everything at the counter (eg:lounge access level 37, sahur menu) basically i was well inform what was needed to do. Room was great! On a high floor with a fantastic KLCC view! As for dinner it starts at 8pm. During ramadhan they had a mini bazar outside the hall. Not to happy about this cause there isnt an area to sit and we awkardly need to stand to eat without any tables. Also food quality at the mini bazar could be better. Lucky the grand getaway dinner food was good (got me on a first bad impression initially). All 5 course was scrumptious and delicate. To all grand getaway staff thank you for the great hospitality, so attentive and accommodative. As for sahur menu, wish there was a flexibility to it (eg: drinks.. i asked if i could switch it to americano but in room dining said its fixed only kopi tarik). Although there we some problems during sahur but in the end all was good even received a small box of chocolate as a gift! Overall the stay was just what my partner and i needed. Manage to reset since while waiting for boarders to open. Thank you Grand Hyatt for the great hospitality!More

Date of visit: May 2021
Helpful?1  
Reviewed 7 May 2021

Overall best and nice. But the food can try to improved. Service very good. Sound system and the screen very nice.

Date of visit: May 2021
Helpful?1  
Reviewed 7 May 2021

The experience is great. Do arrive early for some small bites and do try the 360 shot. Would definitely recommend to friends and family.

Date of visit: April 2021
Helpful?1  
Reviewed 7 May 2021

Celebrated my wife's birthday with the kids at The Grand Getaway and couldn't have made a better choice. From the staff's smiles, service, food, ambience and the countries visited - everything was 5 star. Choose business class with the elite menu. You won't regret it!

Date of visit: April 2021
Helpful?1  
Reviewed 7 May 2021

The grand getaway food is not good , the food still can have many improvements ,the events are perfects

Date of visit: April 2021
Helpful?1  
Reviewed 23 April 2021

Great time at The Grand Getaway by Grand Hyatt Kuala Lumpur! Thank you for the experience and amazing food 👏🏻🥰

Date of visit: April 2021
Helpful?1  
Reviewed 23 April 2021

We had a blast at Grand Getaway Dinner. It was a dinner to celebrate my husband's birthday and he loved how it was celebrated. The kids enjoyed it too especially the 360 camera! I posted about it on my social media and i can say...i received a lot of questions regarding this awesome dinner. Worth every penny i must say!More

Date of visit: April 2021
Helpful?1  
Reviewed 23 April 2021

Hi, the grand gateway dinner really awesome and we experience the luxurious food from those countries we travelled. The gifts are so premium and everything are perfect.

Date of visit: April 2021
Helpful?1  
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Frequently Asked Questions about The Grand Getaway by Grand Hyatt Kuala Lumpur

Yes, The Grand Getaway by Grand Hyatt Kuala Lumpur is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The Grand Getaway by Grand Hyatt Kuala Lumpur is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5