I was at Betel leaf in Jan 2 this year. I pre booked a table for 10, ordered in advance and gave RM 200 as deposit. When we arrived, we told the staff of our reservation. No one was aware of it. We found a...table that fitted us near the window. We ordered drinks, soup and thali sets. A lady served us. We told her that we pre ordered some mains and to serve it together with rice etc. Everything came but the preordered dishes of chicken, mutton, fish etc. I enquired about it and ask to see their manager. He came and acknowledged that we pre ordered. 12 dishes came out cold. I think it has been sitting somewhere for sometime.
April, I was there with some friends. We were served by a young man with a tablet on hand. Food came out fast and warm. I went to the counter to check their range of ice cream and paid for the meal. Went back to the table. A guest of mine went to the washroom. I did not know that she was going to pay for the meal too. Tea came, it was ordered by her after the bill was settled. While we were leaving, I went to settle the bill for the tea. I was told by my friend that she had already paid for everything. I was surprised. The bill was settled TWICE! I confronted the management on how this could have happened. I have operated a Point of Sales terminsl system before. When a bill is settled, a receipt would not be generated. Their explanation was when my friend asked to pay for the bill, there was no bill. They made up a written bill for my friend to pay and said that the bill is missing. So they are operating without systems, are unscrupulous, lack of understanding in management etc. By the way, their menu prices are up by 20%. I will not be recommending this place to anyone....More