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When we ordered the food there was no response from the waiter. He was so passive and did not say anything but jotting down everything we ordered. He was completely silent and did not give any recommendations or introduce us to any signature dishes.The thing...that aggravated me the most was 2 things. One,he did not repeat our order since we were not sure about our orders as he was completely silent and two he did not ask us how we wanted our steak done since we might have forgotten. After the silent treatment I asked for the manager or supervisor to voice out my disatisfaction.To my suprise the person who took our order was the manager himself.I was furious as he was the frontline service,his passiveness and being tacent has given me a bad impression of your restaurant.Furthermore as the leader of the front of house this show of behaviour is absolutely unacceptable. Luckily the delicious and scrumptious food slightly lifted my spirits so shout out to the chef.Overall it was a pleasant dining experience even though there was a rough startMore
Date of visit: September 2020
TheMarinisGroup, Guest Relations Manager at Marble 8, responded to this reviewResponded 9 October 2020
Greetings from The Marini’s Group!
We are terribly disappointed that your dining was less than acceptable and that you have a poor impression of us. Clearly, this is not what you or we had envisioned for your dining. Please accept our sincere apologies...More
Warm welcome, excellent staff serving us and very nice furniture choice.
The food was great and I congratulate the chef
The environment and atmosphere is really special.
Make sure you reserve a table
We enjoyed the home made kale soup and the dry aged rib...eye rounded up by a delicious tiramisu
Can warmly recommend this place either for business or special occasions - don't expect anything cheap, but the quality of food, top notch service and atmosphere outways the cost.More
Go for this Elite Lunch Gourmand to enjoy the fine dining with a beautiful top view. Best for business appointment. Ambiance is perfect. Food is great. Service is top notch. Comes with a 3/4 course menu. Very worth it for a hearty lunch.
Wonderful service beautiful view and excellent food, next to mandarin hotel, my meat was excellent with cream spinach , very good spinach salad and wagyu tartar. Kenneth made us an excellent margarita and sim and eddie very knowledgeable and attentive. Definitely a place to come...back to.More
My first time visiting for a meal in a few years. They moved locations and now they offer KL's spectacular skyline view. The food, the service and the environment is top notch. However, the server at the entrance was abit rude, not exactly premium restaurant...quality. Still, highly reconmended but bear in mind, they are much pricey that most steakhouses and grill in KL.More
One of the best steak house in KL. An high end restaurant, suitable for business and casual dinner.
Steaks were cooked to perfection. Environment is fantastic obviously. Pricy, but worth it. Overall feedback from the team, excellent food!!!
This place has the best western food in Kuala Lumpur and always have dinner here when visiting. The wagyu bolognese is to die for and the roast chicken is unbeatable.
Service is excellent, friendly, and beautiful setting.
Date of visit: October 2019
TheMarinisGroup, Guest Relations Manager at Marble 8, responded to this reviewResponded 5 November 2019
Greetings from The Marini’s Group!
Thank you so much for your very nice review! We are glad to hear that we made your visit memorable. We are all looking forward to welcoming you back soon.
Guest Relations Officer