How bad can your long awaited holiday start but turned good at the end? Remember her name Ms Salina, service staff at Lighthouse level 2, lexis hibiscus. She’s an exceptional staff.
We were looking forward to our brunch at the lighthouse, upon arrival was greeted...with a smiling Salina. However, we were dumbfounded when she told us my 2 friends and myself had already had our complimentary brunch earlier in the day! We were puzzled since we have just woke up and this means someone personated is for the brunch.
However, upon further checking by the ever helpful Salina, its was confirmed based on her and counter records, we indeed “had our brunch” already.
Salina immediately resolved the standoff by continue to offering us the brunch which we have not taken. And the exceptional, and caring service toward us, was really a nice touch to have. Overall, I feel the tracking system of guests should be improved else other guests may suffer the same issue.
A big shout out to Salina for her handling of this whole unpleasant episode to a greatly pleasant one at the end. Kudos to her. Sign off.More