It’s our third time going to Nancy’s. We had such great experience before the pandemic, we were so looking forward to coming back. However, it was disappointing.
Long q was expected. The lady (owner’s daughter) did a fine job managing the queue and assigning tables...fairly and as efficiently as she could. We placed our order then sent upstairs (worst decision for us to say ok!). The main server leading the space was not interested. Table was not yet cleaned when we were up. Food didnt come till they were reminded by the lady. That’s including our drinks. We sat there for 15min, with nothing. Beef rendang was not served. He didnt even know. Asked for a cup of ice, ignored. When we finally ordered two chendols, he totally forgot (we heard him telling his colleague, he totally forgot!). He was clearing plates sweeping food down with his bare hands and then going back in to bring food out for the cust. Sorry, it was pretty shocking to watch. We had a lot of waiting time to watch.
The food was still as delicious. We enjoyed it very much. It’s just so sad that the experience was a total let down.
If you wanna go, just insist to have a table downstairs. Even the owner told us, that’s why everyone wants to sit downstairs.
Is it just the pandemic, and we should just expect less? Honestly, we have been in the pandemic for three years now, and the whole world is moving on. We really need to move on. Covid is an overdue and over-used excuse. Move on, or the world will move on wtihout you.More