Nice view horrible experience wanted 1500rmb ordering some cheap prosseco for table near window as ambassador member of marriott i think thid is unacceptable and un reasonable requestMore
Nice view horrible experience wanted 1500rmb ordering some cheap prosseco for table near window as ambassador member of marriott i think thid is unacceptable and un reasonable requestMore
Dear Anatoly K Thank you for taking the time to share your valuable feedback with us. Please accept my apologies that the pricing did not meet your expectations. We will review this matter and continuously benchmark with the market accordingly. Once again, please accept my...More
Good cocktail card - you’ll definitely find something interesting for you. Every cocktail costs ¥158. If you don’t want to drink cocktails, there are a lot of other alcoholic drinks or non-alcoholic options. There is a food menu as well. Menu consists of different appetizers/salads...and main dishes - you can also satisfy your hunger:) so, a little bit pricey, but it worth it. View is really awesome - you can see Shanghai center completely! There are tables inside and excellent terrace outside.More
Dear UlyanaInStars Thank you for taking the time to share such a wonderful review with us. I am delighted to learn that you received exceptional service from our Ladies and Gentlemen. Thank you for highlighting the cocktail, the delicious food and stunning views. I shared...More
Thanks to the incredible Jason and his team doing wonderful job by his profession and talent, all in all wonderful place with good views; food and service are simply amazing!!More
Dear Guido P Thank you for sharing a wonderful review with us. I am delighted to learn that you received personalized service from our Ladies and Gentlemen. Thank you for highlighting the fantastic view and delicious food. I shared your kind words with the high-management...More
If you visit Shanghai then you need to go here. What was good? Everything - Food, Cocktails, Service and incredible views What was not good? Nothing - everything was 10/10More
Dear T9825TEdougc Thank you for taking the time to share such a wonderful review with us. I am delighted to learn that you received exceptional service from our Ladies and Gentlemen. Thank you for highlighting the delicious food, the cocktail and stunning views. I shared...More
Went for a drink, good option, price is not too bad for cocktails and so, if you consider what you are getting. The best tables, though, require you to book a package which was way too pricy for us.More
Dear RvMDI Thank you for sharing a wonderful review with us. I am delighted to learn that you enjoy the beautiful view. I shared your kind words with the high management team. Our Ladies and Gentlemen look forward to welcoming you back in the near...More
I really liked this restaurant when I was there. The food is outstanding and the service is just wow. Of course you should have a reservation in advance. We had a very good time dining here, I recommend to try some cocktails.More
Dear 352jingx Thank you for taking the time to share such a wonderful feedback with us. I am delighted to learn that you received exceptional service from our Ladies and Gentlemen. Thank you for highlighting the delicious food and the cocktail. I shared your words...More
I’ve been there on august 23rd and presented to the admittance. I didn’t have a booking as it was last moment decision. Fully booked they said and that I need to wait at least half an hour or so but in the meanwhile there were...many people leaving the venue…. I made the ladies note that there were people leaving and no one there waiting to get in so I didn’t understand why I needed to wait to get seated or even to have a small corner at the counter but they said ‘it’s a ten people table and you are only one’. So I asked if they are going to wait for the next 10 ppl group to give out the table while I still have to wait to get in. They remained speechless so I decided to leave. Use to go there very often but now I’m not gonna go there anymore. Customer care is not part of their policies apparently, not even for those who use to be frequent customers. Pity.More
Dear 253maxv I would like to take this opportunity to express our most sincere apologies for the shortcomings experienced during your recent visit to FLAIR. It saddens us to hear that we fell short on multiple occasions during your experience with the FLAIR service team,...More
Best Restaurant in Shanghai! I said this in my review for Jin Xuan, but anything associated with the Ritz-Carlton is always exceptional. This restaurant in particular has the best view in all of Shanghai. The signature cocktail I ordered was delicious, and paired well with...my shrimp appetizer. The main course was one of the best streaks I have ever had! When I travel to back to Shanghai, I will eat here again. Make sure to get a reservation far in advance!More
Dear NoBazinga Thank you for taking the time to share such a wonderful feedback with us. I am thrill to read that you received exceptional service from our Ladies and Gentlemen. I shared your words of encouragement with our high management team. We look forward...More
I had a pleasure to be served by an amazing team. Byron,Meico, and Rayo and a girl with glasses who were super professional and kind and tried their best to serve the best quality of food and drinks. Thanks to the Ritz for hiring a...super motivated and kind team. We will definitely go back again!More
Dear Abdullah12122 Greetings from the Flair Rooftop restaurant & bar. I am delighted to learn that you received professional service from our Ladies and Gentlemen and I shared your kind words with them. All our Ladies and Gentlemen look forward to welcoming you back soon....More
This is my second time have a drink at flair, their service quality is still the highest standard among the world, Eddie recognized me and we chatted a lot, he's quite enthusiastic, I had a wonderful night thanks to him.More
Dear Amith Happy New Year 2021! Thank you for choosing the Flair Rooftop restaurant and bar. I am delighted to learn that our Ladies and Gentlemen created a memorable experience for you and I shared your kind words with my team. On behalf of our...More
After having a pleasant small chat with Sydney at the lobby, she suggested some good spots for food around the hotel and led us to Flair rooftop bar. This is my second time visiting flair, extraordinary as always. Rosy and Yang at the front desk...provided wonderful services as they greeted us warmly and led us to our seat. The waiters Eagle, Eddie and Fairy presented us with outstanding services and even had a small chat with us. However, there seems to be a lack of staff as the service is a bit slow. Lastly the amazing bartenders Byron and Meico made us some personalized cocktails after having a conversation with us and knowing our preferences. The cocktails are out of this world, it’s definitely the best cocktails I’ve ever had. The bartenders have amazing talents and I will definitely visit again just for the service and the drinks.More
Dear YHC Merry Christmas & Happy New Year! Warmest greetings from The Ritz-Carlton Shanghai Pudong Flair Rooftop restaurant and bar. Thank you for taking the time to share such your wonderful feedback with us. I am pleased to learn that you enjoyed the dining with...More
Gorgeous traditional decor adorn the interior, while views of the city outside are spectacular. Great place for date night! Will visit again if I return to Shanghai.More
Dear ChrisThomas1991 Thank you for choosing The Ritz-Carlton Shanghai Pudong for your recent visit to Shanghai. I am delighted to learn that you enjoyed your stay with us. Thank you for highlighting the hotel with spectacular view of the city. All our Ladies and Gentlemen...More
I checked into the hotel for job and everything was perfect. The club are also very attractive and have reasonable prices. It is worth mentioning that my friend Vincent's service is very good!He was a very enthusiastic young man, and we had a good chat,...and he was also very good at making drinks! All the best Vincent~More
Dear Shiang Thank you for choosing the Flair Rooftop bar for your recent visit to Shanghai. I am delighted to learn that you really enjoyed the night at the bar and I appreciated your compliments on Vincent. I shared your kind words with him. Our...More
Flair is still as good as ever,The drinks are pretty good,The service is very considerate. I'm a cocktail lover,so I sat down at the bar counter and I met a bartender who made a deep impression on me. His name is Vincent. I felt so...comfortable in our communication. Also the cocktail that he made taste so well. Shanghai gives me lots of memories,I love Shanghai also I love Flair. Vincent's cocktail gives me a fresh look if it's bitter but it's sweetMore
Dear crystal Thank you for taking the time to share such a wonderful review with the TripAdvisor Community. I am delighted to learn that our Ladies and Gentlemen created a memorable experience for you. Thank you for highlighting the cocktail made by Vincent. I shared...More
We had our five-star hospitality service from Ivan, Bailun and Nancy. I haven’t been back in Shanghai for 5 years and Flair is always the top place to catch up with friends. It owns the best view of the bund and Lujiazui. THIS IS SHANGHAI....Ritz Carlton remained its hospitality quality because of Ivan, Bailun and Nancy! All of the team members are very attentive and well trained. They listened, understood and reacted to our personal need. This service is definitely so called “five star” and Ritz service. We will definitely come back frequently for the view and these considerate service! Well done Ritz!More
Dear cocococo1993 Thank you for choosing FLAIR Rooftop Bar & Restaurant and for taking the time to share your wonderful review. I am delighted to learn that you received exceptional and personalized service from our Ladies and Gentlemen. I shared your kind words with the...More