What horrific customer "service" this restaurant has!! We hadn't been back in a long time as the last time their entertainer whacked me in the head and their table broke and smashed my knees and what did they do??? Gave us $1.00 off our bill!!!!!...So this time, they had a special on the board at the entrance - Grilled shrimp half order $4.99 full order $7.99. So my husband told the waiter he wanted the grilled shrimp special for $7.99 and he replied "ok." I ordered Flautas without sour cream or guac yet still got guac and sour cream. When our bill came we were charged $18 for the Shrimp and $1.00 for NO GUACAMOLE!!! $1.00 for NO guac even though I got it and did not want it. We mentioned all this to our waiter. A manager called the owner and instead of dealing with it he actually put us on the phone. She is HORRIBLE. Claimed the waiter doesn't speak English. NOT true. Claimed they are short staffed. SO??? Claimed the waiter is overworked. Not our problem. Claimed the special was for fries not shrimp. (Shrimp and the pricing were all in red letters.) She did not apologize once. She refused to honor the price even when we reiterated the waiter said "OK" when we ordered the "Full order for $7.99." Happy hour margaritas are $5 but I was charged $6 for a watermelon margarita even though our waiter said margaritas were $5. I was charged $2 for rice and beans even though our waiter worded it like they were included in the meal. Then we had to deal with the most awful person Eduardo. (Might not even be his name as he hesitated before telling us.) We told him they did everything wrong. And he actually said, "I DON'T WANT TO HEAR IT." We explained he was speaking with CUSTOMERS and he said, "I DON'T WANT TO HEAR IT." He repeated that about 5 times. He said, "I just got here." Whatever that has to do with anything. He claimed, "I've been in this business for years." Whatever that has to do with what happened. I said, "If you don't know how to treat customers, get out of the business." What an awful, awful place!More