Ate here for the first time last night. We eat at the Galley several times a year but haven’t tried the Northwoods Inn until now. First it is huge. The bar/waiting areas are bigger then most restaurants. On a Saturday at 6 we had about...More
hen we went there they charged us an $8.00 split charge. The server did inform us of the charge, but I agree wholeheartedly that it should clearly be posted either at the table of clearly on the menu somewhere. Because it... More
hen we went there they charged us an $8.00 split charge. The server did inform us of the charge, but I agree wholeheartedly that it should clearly be posted either at the table of clearly on the menu somewhere. Because it isn't posted anywhere, it comes across as a slap in the face as saying, "Thanks for eating here but since you aren't going to spend as much money as we think you should, we're just going to extort an additional $8.00 from you and call it a "split charge"! Our food was pretty nasty as the steak was at least 50% fat!!! When we informed our server of this she just told us that she would tell them in the back and then we never saw her again!! The next time she showed up she had the check in hand and we told her we weren't paying for a steak that was 50% fat so she finally decided it was time to tell the manager. He came over and did offer to replace the steak and told us the server should have made the same offer, which she never did. We told him that we were just interested in getting out of there at that point and that I expected him to take the steak off the bill. He refused and said he was only willing to remove the $8.00 split charge to which I responded, "that isn't good enough" since the steak was mostly inedible fat!!! He became quite short with us at that point and further refused to do anything else for us other than just remove their ridiculous split charge!! Clearman's clearly blows and don't expect any customer service from their corporate offices either as they were just as short and rude to us as the manager was. We sure as hell wont be going back to this sub-par dive so called restaurant!!!