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The Cheesecake Factory

395 Santa Monica Pl, Santa Monica, CA 90401-2372
+1 310-260-1296
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Overview
  • Excellent38%
  • Very good41%
  • Average14%
  • Poor4%
  • Terrible3%
Travellers talk about
“cheesecake” (101 reviews)
“steak diane” (6 reviews)
“salad” (19 reviews)
Open Now
Hours
CUISINES
American, Bar, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
LOCATION
395 Santa Monica Pl, Santa Monica, CA 90401-2372
All Details
Write a ReviewReviews (443)
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1 - 10 of 249 reviews

Reviewed 5 days ago via mobile

I will never go to another Cheesecake Factory. We picked it because of it’s predictable menu and service. Forget about it. Warm bread was served with butter and no knife to spread it. Quinoa & Kale salad to be shared by two of us came...More

Thank SwitzerNYC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 days ago

We are so sorry for this disappointing experience with us. You have every right to feel the way that you do. We will address these concerns with our team and thank you for taking the time to share this with us!

Reviewed 5 days ago

I can't fault the food here. The food is reasonably priced but the drinks are expensive. The food when you get to order and eat it is very good and of course the Cheesecake is great. We had to wait over an hour for a...More

Thank Peter B
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 days ago

Hi Peter, We are very sorry for this experience with our staff! We'd like to speak with you more, so please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank...More

Reviewed 6 days ago via mobile

Till next time ! Lunch was good! Friendly people It is on the second Floor, not so good to find. We did not make a reservation but it is recommended

Thank willemenator
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 days ago

Hi, Thank you for your review. We're glad to hear that you enjoyed your lunch and we look forward to your next visit!

Reviewed 3 weeks ago

We have been to a number of Cheesecake Factory locations across the US and I have to say this was the most disappointing location we have been to. The service was poor, several things had to go back to the kitchen as it was either...More

Thank Rebecca R
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hi Rebecca, We would like to speak with you a bit more about your experience. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you!

Reviewed 3 weeks ago

I like Cheesecake Factory as there are so many different food choices available. Fun and happening restaurant, with a full bar, TV's and outdoor seating. Service is always excellent. Sometimes lines can be a little long, especially on the weekends. Parking is available in the...More

Thank mcorbin560
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hi Mcorbin560, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed 16 April 2018 via mobile

Very large restaurant, the restaurant pretty much took up the whole block. It was busy and crowded today. In fact, we requested a window seat in front so we can have a better view from the top to see Third Street, but the area was...More

Thank JustAretha
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 16 April 2018

We are so sorry to hear that you were not fully satisfied with your meal, Fancyyiam! We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever...More

Reviewed 2 April 2018

I'm surprised at the recent bad reviews. Our experience at lunch was very nice. Seated almost immediately. Our orders taken within two minutes of sitting down. Food arrived fairly quickly. Room not too loud. Waiters friendly. Food surprisingly good. Ahi tuna and a hamburger. We...More

Thank ROG13
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 April 2018

We're so glad to hear you enjoyed your meal, ROG13! Thanks for the kind review and we hope to see you again soon.

Reviewed 28 March 2018

To be honest the less said the better! Awful service, slow food - over 25 minutes for chicken for a child, 20 minutes for a coffee I’m a big fan of Cheesecake Factory, but not this one!!!More

Thank 559dan
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 30 March 2018

Hi 559dan, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

Reviewed 25 March 2018

We all gathered at this cheesecake factory restaurant, having heard so much about it and seeing photos of various dishes, which other friends and family had sent us. We were celebrating our son's 50th birthday. The table was booked for 5pm we were seated around...More

Thank chrissandi
Reviewed 20 March 2018 via mobile

Quick and attentive service, nice rooftop dining! I’m not a big chain restaurant fan, but we needed a dining experience that would provide a varied menu and good service. This location provided just that! All of our food was good except for the mushroom soup...More

Thank Julie B
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Meals
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Local cuisine, Special Occasion Dining, Kids, Child-friendly
Open Hours
Sunday
10:00 AM - 11:00 PM
Monday
11:30 AM - 11:00 PM
Tuesday
11:30 AM - 11:00 PM
Wednesday
11:30 AM - 11:00 PM
Thursday
11:30 AM - 11:00 PM
Friday
11:30 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Location and Contact Information
  • Address: 395 Santa Monica Pl, Santa Monica, CA 90401-2372
  • Location: United States  >  California (CA)  >  Santa Monica
  • Phone Number: +1 310-260-1296
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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