I was at Sundowner's a few years ago and really enjoyed it, including the sunset. Our last experience was totally different. There were 6 of us including one 4-year-old. For the reservation, I left a message on their answering machine but got no confirmation so...I stopped by in person in the afternoon and confirmed it .. the host wrote it down but when we arrived, no reservation .. luckily there was a table for the 6 of us, Our drink orders were taken quite quickly but apparently the diet Pepsi was flat .. neither the bartender nor the server noticed it but we ended up sending back a diet Pepsi as well as a mixed drink with diet Pepsi. Three of us had soups ( lobster bisque and clam chowder) and they were mediocre.. But the server waited until after our soups had arrived to take our main orders and about half an hour after that, came back to tell one of our party that there was no pasta for the dish she had ordered. Two of us ordered grouper- one blackened and one grilled. But they put the wrong sauces on the plates and we claimed the food based on the sauces we had ordered. so I got the blackened instead of the grilled .. and thought it was just burned but turns out the grilled piece of fish went to my son. The grilled portion size was literally half the size of the blackened filet... my son ate both his (well originally mine) and most of mine (should have been his). The rest of the food at the table was acceptable but nothing to give a big thumbs-up for. Even a small thing like bringing the salt and pepper to the table .. they brought two peppers. Our server seemed to really not want to be there and unprofessionally threw her co-worker under the bus by saying it was a mistake he made, not her. We complained about the mixup with the dinners and the manager came out and offered us key lime pie comped .. but we were all not interested. He ended up taking the 20% gratuity off our bill which had been put on because we were a party of 6. But neither the sunset, nor the food, nor the service would entice us to return.More