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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Location and contact

Near North Side
0.6 km from The Magnificent Mile
About
America's most iconic fast casual restaurant since 1963. Born in Chicago and known for homemade Italian Beef Sandwiches, Chicago-style Hot Dogs, char-broiled burgers, cheese fries, Chopped salad, and famous homemade Chocolate Cake and Cake Shakes. Order online for takeout or delivery at Portillo's in Chicago, IL.
Meals
Lunch, Dinner, After-hours
CUISINES
American, Fast food
FEATURES
Outdoor Seating, Street Parking, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Seating, Highchairs Available, Accepts Credit Cards, Drive Thru
Reviews (7,307)
Filter reviews
6,480 results
Traveller rating
3,805
1,862
566
130
117
Traveller type
Time of year
LanguageEnglish
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Traveller rating
3,805
1,862
566
130
117
Show reviews that mention
All reviews italian beef sandwich chicago dog chocolate cake fries chicago style hot dogs chili dog chopped salad ribs sandwiches bread hot dogs are fast food hot peppers fun atmosphere shake bun mustard
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Reviewed 1 week ago via mobile

If you're supposedly famous for Chicago dogs you'd think you'd work harder to get it right or at least decent. Obviously prepared long in advance and left to sit for way too long

Date of visit: April 2024
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Reviewed 2 weeks ago

I was here with my son, daughter-in-law and 3 kids under age 10. A friend had suggested it. There was something for everyone; an informal atmosphere where you place your order and pick it up when called. Seating was a bit limited; they had more...upstairs but it was closed off. Prices were very reasonable; our group was well-fed for $52 and no tip line on the bill. Refreshing! My son ordered the milkshake made with cake and passed it around- it was very good. So was everything else.More

Date of visit: April 2024
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Reviewed 3 weeks ago via mobile

Good food. They need more staff. We came in on a Tuesday between lunch and dinner and the wait for my daughters salad was 20 minutes. I was the only one in line by the salad counter. I watched her salad be made, then it...just sat there for 20 minutes until what appeared to be a manager showed up. She told the staff person the salad wasn’t made correctly and then I watched her remake the salad. By the time I got back to my table, my hotdog and fries were cold. I wouldn’t go back. I’d find another place for a classic Chicago dog. Hire more people pleaseMore

Date of visit: March 2024
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Reviewed 4 weeks ago

What a great Chicago staple. The beef sandwich with sweet peppers is just what Chicago is all about. Great tasting, fast service, friendly staff.

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2024

Best Burgers In Chicago. The fries from here are great as well. Don't even get me started on the chocolate milkshakes! So good

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 February 2024

I spent 50 dollars close to 10pm today 01/31/24 and my order was woefully incomplete and I called and spoke to the manager of this restaurant and complained about my order that I placed online and she said she would give me a refund but...made zero(0) inquiries as to who I am or what my order was so when I questioned her about exactly who she was giving the refund to and asked her tell me my name to make sure she was giving refund to the right person then she got mad and hung up on me and of course cut to phones off when I tried to call back no one would answer. I have already made dispute with my bank over the charges.More

Date of visit: January 2024
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Reviewed 30 January 2024

Really good food, we went there because of my son's interest for the place, I was unsure at the beginning but I was very soon so happy to be there. Food was really, really good. I would alwasy recommend to go to Portillos if you...visit Chicago.More

Date of visit: February 2023
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Reviewed 7 January 2024

I was visiting a nearby spot and it worked out that I could stop here to try a traditional Chicago dog, but I wanted to at least sit down and eat. I walked in about 1 pm and it was SOOO busy and looked like...every table was filled, but I waited in line anyway, and kept an eye on the tables, they turn over quickly and employees clean them up quickly. I got on my phone to see if the app would complete my order more quickly, but couldn't even finish it by the time I got to the head of the line. OK, so I'll place in person! Once there, I was sent to the large waiting area, which could easily turn into an angry throng of people :) EVERYONE is standing around waiting for THEIR number to be called, and this is not your neighborhood McDonald's where that happens too. This might be one area where they could improve, because once you're there, there's like no immediate logic on why someone else's number gets called before yours, and you can be standing there with a number 97 of like ONE hot dog and a drink, and see someone called in with an 89 who had several special orders. You can see that the person in front of you finally got their order, but wait, wasn't that other person ahead of them and got THEIR order before even that one? lol. It's hot and sweaty and too many people crowded together demanding, and that's just the people waiting for their food! I feel for the workers! We didn't even get a chance to tip them on our receipts... I hope they are paid well, because they work hard under intense scrutiny. I managed to get my Chicago dog and a cold drink and sit down at a small clean table to eat, and it was very tasty.More

Date of visit: September 2023
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Reviewed 1 January 2024 via mobile

Portillos in Chicago continues to disappoint. We live a few blocks away and dinners are often carry-out. Over the years we have been using Portillos less and less. It used to be great. Nowadays you stand less than a 25% chance that when you get...your food home the order is correct. I used to blame it on the employees. Now I realize it’s Portillos’ systems that continue to disappoint. Last night I picked up dinner around 6:30. I had driven over and parked across 5he street. I always bring an insulated bag to carry our hot food home. When we opened up our food all three cheeseburger orders were cold. Cold as a stone. Uneatable. Because the restaurant is so close, in a few months I will try again. I feel like Charlie in Peanuts at the beginning of football season.More

Date of visit: December 2023
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Reviewed 31 December 2023 via mobile

It was ok. But the dogs were quite small to what we thought American was all about. Worth a visit but better places in and around downtown

Date of visit: December 2023
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Reviewed 29 December 2023 via mobile

it was good but not amazing, i ordered a hotdog and the flavor was very average. the restaurant itself is very pretty, and the workers were very nice

Date of visit: December 2023
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Reviewed 12 December 2023 via mobile

I was surprised after the first bite. Maybe it was the flavors of the toppings on the dog, but it was delicious..Didn't expect the hotdog to be so good! The fries were good and crispy as well. Had those with a side of the cheese....Great experience!More

Date of visit: November 2023
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Reviewed 9 December 2023

Omg this is a fabulous Chicago restaurant. We absolutely loved the atmosphere and out hot dogs were amazing

Date of visit: August 2023
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Reviewed 30 November 2023 via mobile

First time experiencing a genuine Chicago Italian beef sandwich. After this, it most certainly will not be my last.... delicious!!!!!!😋

Date of visit: November 2023
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Reviewed 28 November 2023

An expansive place with some signature Chicago street foods. Also draft beer. Efficient service. Very interesting decor including items salvaged from old buildings. Recommend for quick eats. Don't know about the Barnelli's side which is pasta.

Date of visit: November 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
mensa i
3 June 2023|
AnswerShow all 4 answers
Response from Winston352 | Reviewed this property |
We walked so not sure about parking but I know they have drive through.
0
Votes
nbfermoy
15 April 2019|
AnswerShow all 9 answers
Response from alostcurljourney | Reviewed this property |
I don’t think so. It’s a sit yourself restaurant, so tables will always be available.
1
Vote
Journey612610
30 August 2018|
AnswerShow all 2 answers
Response from dobellydude | Reviewed this property |
I honestly can't tell you. Our group went and picked it up. Wonderful salad though!
0
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Portillo's & Barnelli's Chicago - River North - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Portillo's & Barnelli's Chicago

Yes, Portillo's & Barnelli's Chicago offers takeaway services.

Portillo's & Barnelli's Chicago is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4.5
  • Atmosphere: 4