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Hard Rock Cafe

$$ - $$$
Near North Side
American, Bar
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63 W Ontario St, Chicago, IL 60654-3808 (Clark Street)
+1 312-943-2252
Website
Today
11:00 - 01:00
Open now
All hours
Hours:
Sun 11:00 - 22:00
Mon - Thu 11:00 - 23:00
Fri - Sat 11:00 - 01:00
More Info
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550 Reviews from our TripAdvisor Community

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Showing 376: English reviews
Trim, Ireland
Level Contributor
61 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

We visited the hard rock recently as we were staying close by. As always the food is prepared to a good standard. I had a bbq burger. It was a bit greesy but it was very flavoursome. Just a tip if ordering a drink (ie mojito) order the souvenir glass, it is 5 dollars more but you get a bigger... More 

Helpful?
Thank Tomas C
ChicagoGM, General Manager at Hard Rock Cafe, responded to this review

Thank you for the review. We are glad you enjoyed your experience and took home a piece of Hard Rock Chicago. I will share your food observations with my Chef. Hope to see you next time you are in Chicago! More 

Belle Mare
Level Contributor
15 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

My first stay at Hard Rock Chain. The place is nice, great atmosphere a bit disturbed at the moment by a likel school classes visiting it. The staff was perfect, very helpful and advising the right drinks and food to choose. Local beer was excelent.

Helpful?
Thank 167ondrejs
ChicagoGM, General Manager at Hard Rock Cafe, responded to this review

We are glad you enjoyed our local beer selection. We change it seasonal, so next time you are in Chicago, stop by again! Cheers and thank you for the review! More 

Edinburgh, United Kingdom
Level Contributor
13 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 25 October 2016 via mobile

Was completely disappointed when I attended here. I'd sat at the bar, awaiting service for several minutes- I'd understand the delay had it been remotely busy. My cocktail cost around $16, as I wanted to keep the glass. When I paid for my drink with a $20 the bar tender automatically assumed that I'd left a tip and put my... More 

Helpful?
Thank Enigma77
ChicagoGM, General Manager at Hard Rock Cafe, responded to this review

First, I would like to thank you for your continued patronage and support to the Hard Rock Café. I am so sorry to hear about your recent experience here in Chicago. As you know, we take great pride in delivering a great dining experience to each and every guest that comes through our doors. We clearly did not deliver on... More 

West Sussex, England.
Level Contributor
246 reviews
147 restaurant reviews
common_n_restaurant_reviews_1bd8 121 helpful votes
3 of 5 bubbles Reviewed 19 October 2016 via mobile

Having visited several Hard Rock Cafes worldwide I am sorry to say that this was the worst in terms of ambience, decor and food. Our server was the usual over exuberant type associated with this chain and did his best to make our visit worthwhile. Perhaps HRC has had it's day!!! There are plenty of better joints for a burger... More 

Helpful?
Thank Essjay9
ChicagoGM, General Manager at Hard Rock Cafe, responded to this review

First, I would like to thank you for your continued patronage and support to the Hard Rock Café. I am so sorry to hear about your recent experience. As you know, we take great pride in delivering a great dining experience to each and every guest that comes through our doors. We clearly did not deliver on that promise during... More 

Melbourne, Australia
Level Contributor
42 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed 11 October 2016 via mobile

I had planned to enjoy a burger & beer to celebrate running the Chicago marathon but left bitterly disappointed. Upon arrival I was told my online booking hadn't been received because they don't get online bookings - um, why do you have an online booking form that gives confirmation on your website if you don't take bookings that way!?! I... More 

Helpful?
Thank TravelBunnyO
ChicagoGM, Manager at Hard Rock Cafe, responded to this review

Congratulations on your run at the Chicago Marathon. We are sorry to hear you had issues with your ID during your recent visit to Hard Rock Cafe this past weekend. The state of IL does have ID requirements for serving alcohol that we as a company obey and apologize for any inconvenience this may have caused you. We hope you... More 

Saginaw, Michigan
Level Contributor
20 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 October 2016

We stopped by for a quick beer and munchie..Excellent service and great food. Kinda pricy, but the service made it worth it.

Helpful?
Thank geckogirl72
ChicagoGM, General Manager at Hard Rock Cafe, responded to this review

Thank you for the review. We are glad you enjoyed the food and service, I will share your feedback with my staff! More 

Flensburg, Germany
Level Contributor
93 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 1 October 2016

Much is standardized in Hard Rock Cafes, the decoration is nice, however: Service was not that good, and the preparation of the food has been better on other HRCs.

Helpful?
Thank Peter H
ChicagoGM, General Manager at Hard Rock Cafe, responded to this review

First, I would like to thank you for your continued patronage and support to the Hard Rock Café. I am so sorry to hear about your recent experience here in Chicago. As you know, we take great pride in delivering a great dining experience to each and every guest that comes through our doors. We clearly did not deliver on... More 

Level Contributor
3 reviews
1 of 5 bubbles Reviewed 1 October 2016 via mobile

My family and I were in Chicago for a family vacation. On the last night of the trip we picked Hard Rock for dinner. Everything started out good till he the waiter came over. From that point forward everything went down here. The waiter keep disappearing for long periods of time. Then when food came it wasn't right I ordered... More 

Helpful?
Thank Joe P
ChicagoGM, General Manager at Hard Rock Cafe, responded to this review

I am so sorry to hear about your experience here the other night. We take great pride in delivering a great dining experience to each and every guest that comes through our doors. We clearly did not deliver on that promise during this visit. Please feel free to email me directly at chicago_gm@hardrock.com. Is there any more details you could... More 

Level Contributor
53 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 25 September 2016 via mobile

We are a family of 4 who ate here after a very long day travelling from London and we were extremely tired by the time we sat down at our table! We found the staff extremely pleasant and friendly, more so than any other Hard Rock Cafes we have visited, they made us feel like we were old friends -... More 

Helpful?
Thank njt1993
ChicagoGM, General Manager at Hard Rock Cafe, responded to this review

Wow! We appreciate your amplified 5-star review! Thank you for your continued patronage to the Hard Rock Brand and we are glad you enjoyed your experience! I will share this with my staff! We hope to see you again in the near future. Rock On! More 

Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 September 2016 via mobile

I'm not from Chicago and this is my fourth visit to this HRC. Love the location, the local, and the environment. Food and service is always excellent.

Helpful?
Thank Diblain T
ChicagoGM, General Manager at Hard Rock Cafe, responded to this review

Thank you for your continued patronage! We love hearing that! Hope to see you again soon. Cheers! More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$30 - US$30
Cuisine
American, Bar
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Parking Available, Valet Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Dining Style
Casual Dining
Good for
Bar Scene, Groups, Special Occasion Dining, Kids, Child-friendly
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 01:00
Saturday
11:00 - 01:00
Location and Contact Information
  • Address: 63 W Ontario St, Chicago, IL 60654-3808
    (Clark Street)
  • Public Transportation: 2 blocks west & 2 blocks north of Chicago Transit Authority (CTA) stop at Grand & State Streets.
  • Location: United States  >  Illinois (IL)  >  Chicago>  > Near North Side
  • Neighbourhood: Near North Side
  • Phone Number: +1 312-943-2252
Description
Hard Rock Cafe is located at the corner of Clark & Ontario in the heart of Chicago's River North neighborhood. Open 364 days per year, the Hard Rock offers something special for everyone. Not only will you receive an incredible dining experience, but you will get the chance to view Chicago's portion of the world's largest music memorabilia collection. In fact, you never know when you may run into a local celebrity, musician or athlete, or even better, have the chance to see a live music event featuring the best emerging & established artists around. Visit www.hardrock.com/chicago & click on "events" to see the upcoming events for 2008. We also welcome help when it comes to our philanthropic efforts. Remember, "Love All, Serve All" & "Save The Planet" are the mottos that capture the spirit of the Hard Rock Cafe in Chicago. So, be sure to make your online reservation TODAY & get the most authentic experience that rocks at Hard Rock Cafe in the Windy City of Chicago!

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?