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Heroes West Sports Grill

$$ - $$$
American, Bar, Pub
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1530 Commerce Ln, Joliet, IL 60431-9231
+1 815-725-1234
Website
Today
11:00 - 00:00
Closed now
See all hours
Hours:
Sun - Wed 11:00 - 00:00
Thu - Sat 11:00 - 02:00
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148 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Joliet, Illinois
Level Contributor
13 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Lots of televisions! covering many events. Good sandwiches, many beers to choose from. Service is nonchalant, I guess that helps keep you there longer.

Helpful?
Thank catherder3512
Joe P, Owner at Heroes West Sports Grill, responded to this review

Happy that you enjoyed the atmosphere, food and beverages, sad that we did not take care of you as well as we both would like. Hope to see you again so that we can fire on all cylinders. Best regards, More 

New Orleans, Louisiana
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I went there with my mom and sister it was terrible the server was horrible. I ordered nachos to come out as a appetizer. I waited 30 min for my food and no appetizer, I understand they were busy finally I asked the server where they were she said oh I didn't know you wanted them out first. Ok than... More 

Helpful?
Thank Lucia K
Joe P, Owner at Heroes West Sports Grill, responded to this review

Lucia, I am so sorry to hear that we dropped the ball on your visit. I hope you will accept my apology. Busy or not, we need to (and normally do) get it right. I know we can do better as a team and we hope that you will reconsider and give us another chance. If you could send me... More 

Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 5 weeks ago via mobile

Food pretty good. Nice sports bar atmosphere. Very nice patio/outdoor area. Service on the pain is slow, thogh. Had to get my own drinks from the bar.

Helpful?
Thank AndreaKayHartong
Joe P, Owner at Heroes West Sports Grill, responded to this review

Sorry that we dropped the ball during your visit. We are committed to being attentive to our guests needs and I will be sure to reinforce this with our team. Is there any way that you could let me know what time and date you were at the restaurant, Thanks for the feedback and best regards, More 

Plainfield, Illinois
Level Contributor
5 reviews
Reviewed 14 March 2017 via mobile

Your average sports bar. Every time we have been here- the wait and service is extremely slow. Food is decent but not worth the aggravation.

Helpful?
Thank amaks007
Joe P, Owner at Heroes West Sports Grill, responded to this review

Gosh darn, I am so disappointed that we have been unable to provide you with great service. We have been expending great energy as a management team over the past two months to re-energize our guest service. I know I have been spending a lot of time on the floor with our team helping to achieve this. We will continue... More 

Minneapolis, Minnesota
Level Contributor
64 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
Reviewed 1 March 2017

My wife and I were visiting relatives in Joliet and stopped in for a quick dinner. Food was great and the beer selection included a wide variety of craft brews. We enjoyed Heroes so much that we returned the following evening. This time we sat at the bar and ran into a few Joliet folks and shared old stories about... More 

Helpful?
Thank Robert C
Joe P, Owner at Heroes West Sports Grill, responded to this review

Robert, We are pleased and grateful to hear that your wife and you enjoyed your food, beverages and ambiance of our restaurant. We are more pleased to see great folks like yourself opening up to and engaging with your fellow Americans. The world is better because of you and your wife. Best Regards, More 

2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 16 February 2017 via mobile

The food was half way decent, although the service would stop me from going. Our waitresses slammed the food on the table, slid or drinks across the table, spiking them and insulted all of us. ..horrible server! !

Helpful?
Thank Jacki F
Joe P, Owner at Heroes West Sports Grill, responded to this review

Wow Jacki, I am shocked to hear how you were treated by your server. We are going to great lengths as a management team to ensure that we are providing great service to all of our guests. Our management team is constantly scanning our dining area to provide support to our servers and catch any potential problems. We obviously failed... More 

Ottawa, Illinois
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 5 February 2017 via mobile

Food is great ,service is good and beer is cold. Steve is our waiter and he should b commended as he makes your visit here even better!!!

Helpful?
Thank cindy t
Joe P, Owner at Heroes West Sports Grill, responded to this review

Cindy, I just commended Steve (he is darn good). He and I appreciate the kinds words and we hope to see you back soon! Best Regards, More 

Bluffton
Level Contributor
4 reviews
Reviewed 27 January 2017

We went with a group that totaled 26 people. The food and service were excellent. We were there on a busy Saturday night, so it was crowded and very noisy. Conversation was difficult because of the noise level. Our waitress was very good and kept all our orders straight. Even though it was a busy time, the kitchen was able... More 

Helpful?
Thank Lewis H
Joe P, Owner at Heroes West Sports Grill, responded to this review

Lewis, We are very happy that you enjoyed your night out with us. Thanks for the great review. That is one big group you travel with! Best regards, Joe More 

Joliet, Illinois
Level Contributor
4 reviews
Reviewed 26 January 2017 via mobile

Nice atmosphere,food on this particular evening was good but,has been a hit and miss both with service and food on previous outings there !! D

Helpful?
Thank Darryl M
Joe P, Owner at Heroes West Sports Grill, responded to this review

Darryl, Sorry that your previous visits have been hit or miss, however, glad your last visit was on target! We have been refocusing our efforts as a management team to ensure that we provide a great experience for our guests and I am happy that we hit the mark on your visit. Best Regards, Joe More 

Level Contributor
130 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
Reviewed 23 January 2017 via mobile

We visited Heroes West at what had to be a peak time -- Friday evening with a Black Hawks game on TV. Nonetheless, they managed the crowd well. They told us to expect a 20 minute wait, and our wait was 20 minutes. Our server was pleasant and helpful with menu questions. My chili and pulled pork sandwich were very... More 

Helpful?
Thank Cyclonegup
Joe P, Owner at Heroes West Sports Grill, responded to this review

Soup is an essential part of life, and we take it very seriously. Thank you for stopping out the other night and thanks again for the fine review. We appreciate hearing from folks and we wish you the best. More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
American, Bar, Pub
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Television, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Cheap Eats, Groups, Bar Scene, Child-friendly
Open Hours
Sunday
11:00 - 00:00
Monday
11:00 - 00:00
Tuesday
11:00 - 00:00
Wednesday
11:00 - 00:00
Thursday
11:00 - 02:00
Friday
11:00 - 02:00
Saturday
11:00 - 02:00
Location and Contact Information
  • Address: 1530 Commerce Ln, Joliet, IL 60431-9231
  • Location: United States  >  Illinois (IL)  >  Joliet
  • Phone Number: +1 815-725-1234
Description
Heroes West Sports Grill - 1530 Commerce Dr., Joliet Illinois 60431 - Located next to the Ramada - Phone (815) 725-1234

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Heroes West Sports Grill and other visitors
3 questions
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Bolingbrook, Illinois
over a year ago
over a year ago
Bolingbrook, Illinois
over a year ago

See all questions (3)

Questions? Get answers from Heroes West Sports Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?