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On the Border

Certificate of Excellence
$$ - $$$
Mexican, Southwestern
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33 Border Way, West Springfield, MA 01089-4600
+1 413-304-3500
11:00 - 23:00
Open now
See all hours
Sun - Thu 11:00 - 23:00
Fri - Sat 11:00 - 00:00
More Info
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123 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 122: English reviews
Suffield, Connecticut
Level Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 5 February 2017

Really nothing remarkable, everything was OK. The sauces I found to be very sweet and not tangy. Should be better for the price.

Thank radibob
West Springfield, Massachusetts
1 review
Reviewed 4 February 2017

We love OTB and use both the take out menu and the in service restaurant ... We ordered take out this evening and specified what we wanted three times and yet when the order came it was not correct. The specifications were because of a health issue and when we called to explain that this was not acceptable, we were... More 

Thank roselyn255
Severna Park, Maryland
Level Contributor
24 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 4 February 2017

Stopped in to have lunch after a big day at the BIG-E Exposition Center in West Springfield and to celebrate a birthday. The food was good - servings on the appetizers a little on the small size (maybe because it was so good we wanted more) but satisfying. The free chips were HUGE - 1/2 of a corn tortilla per... More 

Thank ButtersPop
Level Contributor
40 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 22 December 2016 via mobile

The place was Loud and obnoxious. Food was below average. I would not recommend coming here with a family. Maybe for drinks.

Thank Mike K
Level Contributor
110 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 4 December 2016 via mobile

Ifind it strange how different a chain can be simply by location. I love the On The Border in Orange CT but this Holyoke site was my first visit i would not go back. The waiter was polite but brought the check half way through the meal, i guess we'll go somewhere else for desert. Ill need desert because my... More 

Thank Chris W
Holyoke, Massachusetts
Level Contributor
56 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 28 November 2016 via mobile

Went for my birthday with the family. We were seated quickly which was surprising it being Black Friday shopping weekend. Our waiter was great. He was quick and friendly. All of our food came hot and they got the orders correct. If it took some time for our food we didn't notice due to the hot chips and salsa they... More 

Thank Wtnss
Level Contributor
5 reviews
3 restaurant reviews
Reviewed 17 October 2016 via mobile

I went there since I heard it was a great time from a Guest Service Representative at the hotel next to it (Red Roof Plus). Had a great time with my husband. Good was great and also the atmosphere. Decent place to eat. Oh and the waitress (male) was very professional and gave recommendations in what to eat. I ask... More 

Thank Ivette V
Hershey, Pennsylvania
Level Contributor
350 reviews
213 restaurant reviews
common_n_restaurant_reviews_1bd8 120 helpful votes
Reviewed 9 September 2016

I loved the food and the wait staff was wonderful! The portions were generous and the drinks were right on.

2 Thank Rick E
Cleveland, Ohio
Level Contributor
17 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
Reviewed 5 September 2016 via mobile

My family and I were crossing through MA and stayed in West Springfield. We get in around dinner time and decided to check out On the Border because of the full parking lot. We're seated on the patio and are feeling hopeful since the menu appeared to have some decent options. Our Margheritas come and we sent them back because... More 

Thank Lawlerk
Cascade Locks, Oregon
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 4 September 2016

This place is a little overpriced for Mexican, but it is delicious. The cheese dip is really good...try it! The servers here are great!

Thank fl0resd12

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Mexican, Southwestern
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Television, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Cheap Eats, Groups
Open Hours
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 00:00
11:00 - 00:00
Location and Contact Information
  • Address: 33 Border Way, West Springfield, MA 01089-4600
  • Location: United States  >  Massachusetts (MA)  >  West Springfield
  • Phone Number: +1 413-304-3500

Questions & Answers

Questions? Get answers from On the Border staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?