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431 E Main St, Westfield, MA 01085-3312
+1 413-568-8750
07:00 - 23:00
Open now
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Sun - Sat 07:00 - 23:00
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27 Reviews from our TripAdvisor Community

Traveller rating
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Time of year
Showing 27: English reviews
Hudson, Massachusetts
Level Contributor
215 reviews
125 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago via mobile

Ordered the grilled chicken salad. It didn't taste grilled at all plus the chicken was rubbery. I was so disappointed. The waitress was nice she deliver the drinks and meal in a timely manner; but when it came time for our hot fudge sundaes we thought she got lost. The place was not busy all. Was also disappointed when using... More 

Thank Patti D
Barrington, Rhode Island
Level Contributor
312 reviews
145 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

We enjoyed some ice cream cones and clean bathrooms here, stopping partway through a long road trip. Friendly staff, a fine visit.

Thank RhodeScholar123
Parkland, Florida
Level Contributor
100 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 4 December 2016

This is the first time I'd been to Friendlys. The place looked clean I ordered a salad and soup. The tomato soup was one of the best I've had

Thank Susan M
Palm Coast, Florida
Level Contributor
33 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 15 November 2016

Recently went to Friendly's on East Main St. In Westfield. We have been there many times in the past. This time was our last. The service was terrible and uneccpeptbl. We had to keep asking the server, can we order, where is our order, can we order dessert. Our friends who went to the Friendly's on South Hampton Rd in... More 

Thank alfred m
Level Contributor
13 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 22 September 2016 via mobile

Terrible service mediocre food the friendly restaurants are trying to be something they're not they were a great sandwich and ice cream shop not a full menu restaurant

Thank Wiz W
West Springfield, Massachusetts
Level Contributor
34 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 21 September 2016

This is tough love for Friendly's, an iconic establishment in Western MA for years. What a great venue located in the heart of Westfield, MA and with dismal service, stale food and not much going on, I was so disappointed by a simple lunch stop.

Thank Hwitally
Northborough, Massachusetts
Level Contributor
98 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 23 August 2016 via mobile

We frequent this Friendlys with the kids every time we travel through Westfield. During peak hours the wait can be long and the service slow. This particular day we went on a Saturday for breakfast/lunch. Great service, no wait, good food. This is the Friendlys I remember when I was a kid. I love the lumberjack breakfast and the kids... More 

Thank SteveDGT
Oakdale, California
Level Contributor
41 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 18 August 2016

Friendly's is pretty famous across New England for their ice cream (if not the restaurant itself) but I just can't figure out why. We stopped in here once to grab some ice cream since I had never been and my boyfriend's friends and family all told me I couldn't visit New England without trying Friendly's. I ordered an M&M Friend-Z,... More 

Thank C M
Westfield, Massachusetts
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 10 August 2016

We have gone to Friendly's since we were kids. It has gone down hill in some ways. Smaller portions, lackluster presentation. The servers are good. Nothing bad to say about them. The ice cream is always good but the food is hit or miss. Mostly a miss lately.

Thank ikeee5
Westfield, Massachusetts
Level Contributor
772 reviews
665 restaurant reviews
common_n_restaurant_reviews_1bd8 431 helpful votes
3 of 5 bubbles Reviewed 20 December 2015

We first ate at a Friendly's as we moved to Massachusetts in 1970. While the company has changed hands a half a dozen times since, and the restaurants get redecorated every decade or so, the menu and format has barely moved. Inexpensive, informal food, pretty decent ice cream and a revolving staff of mostly young waiters and waitresses-getting on the... More 

Thank ulysses4

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Breakfast, Lunch
Restaurant features
Seating, Waitstaff, Wheelchair Accessible, Takeout
Good for
Child-friendly, Cheap Eats
Open Hours
07:00 - 23:00
07:00 - 23:00
07:00 - 23:00
07:00 - 23:00
07:00 - 23:00
07:00 - 23:00
07:00 - 23:00
Location and Contact Information
  • Address: 431 E Main St, Westfield, MA 01085-3312
  • Location: United States  >  Massachusetts (MA)  >  Westfield
  • Phone Number: +1 413-568-8750

Questions & Answers

Questions? Get answers from Friendly's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?