I work in Minneapolis and have staff working at several rural offices in MN and WI. Today we hosted a huge all employee barbeque and we like to make sure our staff in the rural settings feel included, I realized Erbert & Gerberts were in...all but 1 of the communities. I called the day prior to make sure each shop was willing to have me call in and pay for the order, see how much time was needed, if I should order online or call in, to assure a nicely planned transaction. All of it went great with the exception of the HIBBING location, I called all of the shops for the locations who were unable to provide online ordering used my credit card, no problem, ordered using my credit card online, no problem, then I call the Hibbing location and very different situation! They state my card is declined, I login to my online banking to confirm all is good and yes, I have 10x the amount of the order, she tries again she says it again. I then proceed to explain how, what, when, where all of the details I provided above and they just kept stating nothing they could do. What they could have done was check with the other Erbert & Gerberts I just spent my $$ at. I do understand businesses need to be safe and cant just take my word but based on all of the other factors I provided it could have been easy to investigate. I called cooperate and and asked for help, they let me go, called me back and stated nothing they could do. I then called Sammy's, they saved the day, I don't know if Erbert & Gerberts realizes, one sandwich delivery caused a huge loss of business I would have provided them years, personally and for business .More