I arrived about 5:30 on a Thursday evening and was one of maybe 4 people in the restaurant at the time. I ordered a burger with blue cheese and crispy onions, with a side of "beer-batter" fries. The waitress was friendly but had to come...back once & confirm my 2-item order before turning it in. Then, I waited 30 minutes. When "my" dinner finally arrived, it was a bacon & green chilies burger. The waitress offered to have a new burger cooked but, I didn't want to continue waiting & waste food. After confirming that there was blue cheese UNDER the bacon & chilies, I asked her to bring me the crispy onions on the side & a plate that I could scrape the bacon & chilies off onto. She complied. While waiting for the waitress to return, I sampled the fries. They were the wrong fries (drenched in spicy red chili powder instead of beer-battered). The waitress offered to get me some "regular fries" instead, which finally arrived after I was halfway through with the burger.
The two-part mixup on my 2-item order, after a 30-minute wait during an unbusy time was like adding insult to injury.
The burger -- once I remade it -- and the "regular fries" were both very tasty, but the service pretty much ruined what I had anticipated being a great meal :-(More