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Cheesecake Factory

3349 Monroe Ave, Pittsford Plaza, Pittsford, NY 14618-5513
+1 585-381-8681
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  • Excellent32%
  • Very good36%
  • Average20%
  • Poor5%
  • Terrible7%
Travellers talk about
Open Now
All hours
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
$$ - $$$
3349 Monroe Ave, Pittsford Plaza, Pittsford, NY 14618-5513
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Reviews (219)
Traveller rating
Traveller type
Time of year

1 - 10 of 218 reviews

Reviewed 3 weeks ago

grandson in emergency because staff could not accommodate his milk allergy even though the server was informed of it before the family ordered. staff needs training before more people end up in the hospital. The manager left me on hold when I called to inform...More

Thank Holly D
Reviewed 4 weeks ago

My wife and I enjoyed many delicious meals at The Cheese Factory. Recently our daughter was visiting from Toronto with her husband. We thought it would be a nice treat to take them to dinner at The Cheese Factory. We started our dinner with couple...More

Thank Rabin M
Reviewed 7 August 2017

We always liked this place. Great variety and great tasting food served in large quantities. Visited Cheesecake factories in several other locations as well and they were uniformly good. Not this time. My standby is usually shepherds pie and my wife likes the bang bang...More

1  Thank TOM V
Reviewed 1 August 2017

We decided to take advantage of National Cheesecake Day, so went here for dinner and a slice of their half-price namesake. Others--sooo many others--had the same idea we did. Yet still, we waited only a half hour for our table and even got lucky enough...More

Thank RachelleAllen
Reviewed 29 July 2017

My daughter and I have eaten here before and always enjoyed it. Not this time! We were really looking forward to having lunch. We both ordered chicken specials. Service was slow, waitress not very friendly. When we received our food my daughter complained that there...More

1  Thank kittenkutie
Reviewed 10 July 2017 via mobile

We took our two Grandkids for lunch and wow! Probably should have stuck with dessert only. We had ordinary fare... Pizza, roast beef dip, salad etc. But when we added dessert the bill was almost $100. Ok for dinner but not lunch.

Thank sneakaway1
Reviewed 23 June 2017

From 4-6 they have happy hour. Lots of delicious appetizers to choose from for $5.95. There are drink specials too, and a few draft beer selections for $4. I ALWAYS order the southern fried chicken sliders. You get 4 of them that come with lettuce,...More

Thank 2foodtravelers
Reviewed 25 May 2017

My wife and me and our two adult (twenty-something) daughters went here last Sunday night around 7pm to celebrate our youngest daughter's graduation. It was very crowded (lots of college graduations last weekend), and they told us our wait would be about an hour. We...More

Thank Jim B
Reviewed 19 May 2017

My family and some friends stopped in on a Saturday afternoon before going to a wedding reception. Our wait was only 15 minutes and we decided to enjoy some drinks and appetizers. We even snuck in a couple of cheesecakes on the way out! The...More

2  Thank Christopher B
Reviewed 18 May 2017

As Always reliably delicious food, and good size helpings to enjoy half the next day. Huge selections. So, if you can't make up your mind and order too many appetizers; be ready to get your cheesecake to go.

1  Thank julidezw
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Lunch, Brunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations
Good for
Special Occasion Dining, Kids, Child-friendly, Bar Scene, Groups
Open Hours
10:00 - 22:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:00
11:00 - 00:00
Location and Contact Information
  • Address: 3349 Monroe Ave, Pittsford Plaza, Pittsford, NY 14618-5513
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Pittsford
  • Phone Number: +1 585-381-8681
  • E-mail
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