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Black & Blue Steak & Crab

3349 Monroe Ave, Ste 39, Rochester, NY 14618-5513
+1 585-421-8111
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Overview
  • Excellent52%
  • Very good24%
  • Average14%
  • Poor7%
  • Terrible3%
Travellers talk about
“steak” (147 reviews)
“crab” (21 reviews)
Closed Now
All hours
CUISINES
American, Steakhouse, Seafood, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
3349 Monroe Ave, Ste 39, Rochester, NY 14618-5513
All Details
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Reviews (393)
Traveller rating
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1 - 10 of 391 reviews

Reviewed 2 weeks ago via mobile

Well we were 4 adults and two teenagers . Everyone ordered and many streaks were included. The most expensive steak on the menu was ordered . A filet with bone it. When it arrived it Was inedible. It was sent back and a smaller boneless...More

Thank lara p
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 1 week ago

Lara, thank you for taking the time to leave a review and share with us your experience. We are honored to celebrate such a special occasion with your family. Happy Birthday! Sincerely, Kiley M Guest Relations Manager Two For Seven, LLC guestrelations@blackandbluesteakandcrab.com

Reviewed 2 weeks ago via mobile

I have never been disappointed with the food or service at this restaurant. In my opinion there are not many great steak restaurants in the Rochester area and this place is my favorite. Every dish was a delight and the thing I love the most...More

Thank MissThirsty
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 1 week ago

Thank you very much for taking the time to leave a review and share with us your experience. We hope to see you soon! Sincerely, Kiley M Guest Relations Manager Two For Seven, LLC guestrelations@blackandbluesteakandcrab.com

Reviewed 2 weeks ago via mobile

We were greeted very nicely and seated right away. My lobster bisque was good not great. My wife loved the crab legs and my daughter loved her filet. I had the special...bone in filet. A little disappointing, not as good as I was hoping for....More

Thank JimmyJ62
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 1 week ago

Jimmy, thank you very much for your review. I'd like to apologize on behalf of the entire team for the less than stellar dining experience you had with us. While we are pleased to hear you enjoyed the service, we are concerned about the food...More

Reviewed 2 weeks ago

Went for lunch with friends, everyone ordered different items. I started with cup of lobster bisque, then had "black and blue" salad. Amazing!!

Thank Tim R
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 2 weeks ago

Tim, thank you very much for taking the time to leave a review and share with us your experience. We hope to see you soon! Sincerely, Kiley M Guest Relations Manager Two For Seven, LLC guestrelations@blackandbluesteakandcrab.com

Reviewed 2 weeks ago

We have been to the B&B a number of times for special celebrations, and it always has been good. My favorite dish has been the 2lb. Alaskan King Crab. Our visit on 09/03/2017 was a real disappointment. The crab, which I request to be removed...More

Thank DK B
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 2 weeks ago

Thank you very much for your review. We are so sorry to hear about your poor experience in our restaurant. This is certainly not what you should expect from us. I want to assure you that we will be sharing your notes with the kitchen...More

Reviewed 2 weeks ago

Had a really nice meal here with friends. We had to book in advance as it is a busy place. The service was great, very attentive. The menu was excellent, I had the fillet steak and mash potatoes! and a red Malbec from Argentina. Well...More

Thank chelskiBucks
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to leave a review. We are so pleased to hear about your positive experience and look forward to sharing it with the entire b&b team. Thank you again! Sincerely, Kiley M Guest Relations Manager Two For Seven, LLC guestrelations@blackandbluesteakandcrab.com

Reviewed 3 weeks ago

Found this restaurant in trip advisor and went in with high expectation. We were there at around 8pm in a Wednesday without any booking. We waited for 10 mins before we get the table which was OK. I went to the bar and order something...More

Thank Emily W
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 2 weeks ago

Emily, my name is Kiley and I am the Guest Relations Manager for our restaurant group. I want to sincerely apologize for the experience you had at our restaurant. Improperly cooked steak is certainly not the standard you should expect from us. Would you mind...More

Reviewed 3 weeks ago

I call this review "clearly uneven" because there are so very many positive reviews, but I have had nothing but bad experiences dining there. While the service and ambiance were great, both times I visited was with a party of six people. We all ordered...More

Thank ChangingWoman
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 3 weeks ago

Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this review Thank you very much for your review. I'd like to apologize on behalf of the entire team for the issues you experienced during your last visit. This is certainly...More

Reviewed 4 weeks ago via mobile

Looking for excellent steak decided to go local even with many poor reviews, big mistake. Ordered a ribeye and server recommended none in variety, they delivered the most miserable looking chunk of at least 50% bone. Flavorless and impossible to remove from bone, my wife's...More

Thank Paul C
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 4 weeks ago

Paul, thank you very much for your review. We are so sorry to hear about your poor experience in our restaurant. This is certainly not what you should expect from us. I am embarrassed to hear of this experience and I want to assure you...More

Reviewed 17 August 2017

We went to Black & Blue on a weeknight, with reservations. I hadn't been in a while and had read up on the reviews before I went. There was a mix of good and bad; therefore after going I really felt the need to give...More

Thank echodoll
Kiley M, Guest Relations Manager at Black & Blue Steak & Crab, responded to this reviewResponded 18 August 2017

Thank you for taking the time to leave a review and share with us your experience. I want to sincerely apologize for the issues mentioned. It looks like we dropped the ball on a couple points of service and execution. I want to assure you...More

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Ask a question
Questions & Answers
Kari A
28 July 2017|
AnswerShow all 5 answers
Response from Jerry C | Reviewed this property |
Business casual as stated previously. My personal attire is a nice button down shirt with a nice pair of jeans, how ever you could wear a suit and feel comfortable along with a pair of shorts.
0
Votes
Katie T
8 January 2017|
AnswerShow all 5 answers
Response from Kiley M | Property representative |
Yes, we can absolutely prepare items that do not have shellfish and take extra precautions to ensure there is no cross-contamination. However, we do cook and serve a lot of shellfish in the restaurant. Please let us know if... More
0
Votes
Madelyn B
23 October 2016|
AnswerShow all 3 answers
Response from Michael F | Reviewed this property |
Biz Casual
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$15 - US$100
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Parking Available, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Romantic, Special Occasion Dining, Groups, Bar Scene, Business meetings
Open Hours
Sunday
16:00 - 21:00
Monday
11:30 - 14:30
16:30 - 22:00
Tuesday
11:30 - 14:30
16:30 - 22:00
Wednesday
11:30 - 14:30
16:30 - 22:00
Thursday
11:30 - 14:30
16:30 - 22:00
Friday
11:30 - 14:30
16:00 - 23:00
Saturday
16:00 - 23:00
Location and Contact Information
  • Address: 3349 Monroe Ave, Ste 39, Rochester, NY 14618-5513
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Rochester
  • Phone Number: +1 585-421-8111
  • E-mail
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