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Abigails Restaurant

1978 US Route 20, Waterloo, NY 13165
+1 315-539-9300
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Overview
  • Excellent26%
  • Very good32%
  • Average20%
  • Poor15%
  • Terrible7%
Travellers talk about
“wings” (20 reviews)
“chops” (3 reviews)
Closed Now
All hours
CUISINES
American, Bar, Seafood
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1978 US Route 20, Waterloo, NY 13165
All Details
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Reviews (164)
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1 - 10 of 161 reviews

Reviewed 5 days ago

Read the reviews, but still decided to try it, and had a great evening. The food & service was excellent, as was the live entertainers - keyboard & drums - great background music, and knew most of the songs. Would definitely recommend this restaurantMore

Thank David R
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 3 days ago

David R, Thank you so much for your 5-star review!! We are pleased to hear that you enjoyed your whole dining experience. To pay tribute to the performers - their names were Shelly Major and Brad Beardsley. We offer live music every Thursday evening, so...More

Reviewed 1 week ago via mobile

Saloon seems a bit odd... Outdated maybe. Place seems overall understaffed. Food was ok, not memorable. It does the trick but nothing remarkable there.More

Thank engped
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 6 days ago

engped, Thank you for taking the time to rate us and leave us a review. We always appreciate any feedback we get from our customers so that we can continue to grow and improve! We are working on some ideas to "liven things up" and...More

Reviewed 2 weeks ago via mobile

Dining room was very understaffed and we suspect the kitchen was as well. We waited over 45 minutes for our meal which turned out to be mediocre. Would definitely not recommend this restaurant.More

Thank RandD16
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 2 weeks ago

RandD16, I am truly sorry that you did not enjoy your dining experience with us. We always strive to provide top notch service and excellent dinners, and I am saddened to hear that this is not what you received during your visit. I do hope...More

Reviewed 3 weeks ago

We had dinner at this restaurant. It was very good. The atmosphere was nice, the staff were friendly and we enjoyed the food very much.More

Thank Marcnkim
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 3 weeks ago

Marcnkim, Thank you for your 5-star review! We are so pleased to hear that you enjoyed your dining experience with us. We would love to hear more - what you ordered, when you dined with us, who served you, etc. Please feel free to share...More

Reviewed 4 weeks ago

My wife and I just wanted something light, so we shared an order of Goat Cheese and Beets Salad with Shrimp. Excellent flavor and very plentiful.More

Thank Peter C
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 3 weeks ago

Peter C, Thank you so much for your 4-star review! We are pleased to hear that we were able to meet your expectations and give you and your wife just a little something to share. We hope that you will stop in sometime again when...More

Reviewed 22 August 2017

Suggested dining here with family when we were in the area. Friendly atmosphere, staff pleasant, helpful, attentive. Nightly special very good the evening we visited and other members of out party ordered from the menu and stated that their meal was very good. We were...More

Thank Janet S
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 4 weeks ago

Janet S, Thank you for your 4-star rating and nice review! We appreciate all of our guests' feedback and love hearing about positive experiences. We are so glad that you and your family were able to enjoy your evening together. Sincerely, Liz Comatis Manager, Abigails...More

Reviewed 13 August 2017 via mobile

Was seated without reservation immediately at 7:15 on a Saturday night... sat for 15-20 minutes and no one came came over not even to offer water or drink.. place did not seem overly busy with plenty of wait staff.. walked out after 20 minutes.More

Thank jsjalm
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 14 August 2017

jsjalm, I am truly sorry about your recent visit to Abigails Restaurant. I will not make any excuses for what happened, as there is absolutely no excuse for it. I do hope that you will give us another chance to win your loyalty. Sincerely, Liz...More

Reviewed 3 August 2017

We stopped in for dinner without reservations and were seated immediately in a mostly empty dining room which was surprising due to the number of cars in the lot. We had a drink before dinner and both were well made, including being light on the...More

Thank Tom S
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 3 August 2017

Tom S, Thank you for your wonderful review! I am pleased to hear that you and your wife both enjoyed your dining experience. I would love to hear more from you about what we could do better to earn a five-star rating in the future....More

Reviewed 20 July 2017

We stopped here for lunch today on our way to the Merry-Go-Round Playhouse in Auburn, NY.. The restaurant was not busy as we were a little early. We were seated promptly and drink orders taken. Our server explained what was on the luncheon buffet, but...More

Thank Bob M
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 21 July 2017

Bob M, Thank you for sharing your lunch experience with us! We are so pleased to hear that you enjoyed everything and that we were able to meet your requests. We love getting positive feedback - I will definitely be sharing your review with our...More

Reviewed 18 July 2017 via mobile

We have been to this restaurant before and it was just ok. Friday night fish and we were in the area so thought we'd give them another chance. My "stuffed" haddock was so dried up it was barely chewable, and the "stuffing" was a mass...More

Thank 447charlenes
Elizabeth C, Manager at Abigails Restaurant, responded to this reviewResponded 19 July 2017

447charlenes, I am truly saddened to hear about your recent dining experience with us. Our Baked Stuffed Haddock is a top seller, and we usually get rave reviews about it. I will definitely look into the matter and discuss it with the chef to see...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$12 - US$25
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Wheelchair Accessible, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Outdoor Seating, Parking Available, Television, Highchairs Available, Serves Alcohol, Free Wifi
Good for
Groups, Child-friendly, Kids
Open Hours
Sunday
16:00 - 20:00
Monday
11:00 - 14:00
17:00 - 21:00
Tuesday
11:00 - 14:00
17:00 - 21:00
Wednesday
11:00 - 14:00
17:00 - 21:00
Thursday
11:00 - 14:00
17:00 - 21:00
Friday
11:00 - 14:00
17:00 - 21:00
Saturday
17:00 - 21:00
Location and Contact Information
  • Address: 1978 US Route 20, Waterloo, NY 13165
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Waterloo
  • Phone Number: +1 315-539-9300
  • E-mail
Description
Prepare to be delighted!
Check out our full lunch menu and lunch buffet available Monday-Friday from 11:30am until 2pm.
Enjoy a family dinner or cozy dinner for two with a full menu including everything from pastas to seafood and burgers to steaks. Open nightly. Full bar available. Children's menu available.
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