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Chili's Grill & Bar

635 Cross Creek Mall, Fayetteville, NC 28303-7265
+1 910-864-4363
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  • Excellent33%
  • Very good12%
  • Average25%
  • Poor25%
  • Terrible5%
21 Dec 2017
“Fast and friendly”
9 Jul 2017
“Late dinner on the way”
Closed Now
American, Bar, Mexican, Southwestern, Pub
$$ - $$$
635 Cross Creek Mall, Fayetteville, NC 28303-7265
All Details
Write a ReviewReviews (39)
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1 - 10 of 39 reviews

Reviewed 4 April 2018

30 minute wait to be seated. 30 minutes to get a glass of water. An hou to get food served. Some orders incorrect. Food not that great. Not recommended and I will never go to another chili’s anywhere.More

Thank Stephen F
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 5 April 2018

We're disappointed to hear about your wait times during your recent visit, Stephen. This is certainly not the experience we strive to provide and will be sure that your feedback is shared with our team so that we can improve the experiences of all guests...More

Reviewed 14 March 2018

My husband and I went for lunch on a Tuesday after the lunch rush was over. We chose to sit in the bar area and were seated quickly and things went downhill from there. They were clearly understaffed and we waited several minutes for a...More

Thank Dawn C
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 20 March 2018

Hey Dawn, we’re really sorry the food wasn’t as it should have been, and we’re passing your feedback on to our team, so we can improve. We'd love to get in touch with you to earn your business back. Please call us at 1-800-983-4637, so that...More

Reviewed 21 February 2018 via mobile

Service was great but the menu is meh. I had a salad with shrimp that was too sweet and lacked interest. SO noisy I left with no regrets.

Thank Lisa S
Reviewed 21 December 2017 via mobile

We went to eat on an evening around the peak of dinner time, but the food and service were great in spite of the business being by a mall at Christmas time.

Thank NCtravelertoDC
Reviewed 10 July 2017 via mobile

After a 20 minute roam of the area we landed at chili's by accident. It was a happy one! Good food fast and cheap was just what we wanted. Seemed lite the whole restaurant was there to celebrate birthdays so there was a lot of...More

Thank kyrretamber
Reviewed 8 June 2017 via mobile

Very slow service , perhaps not enough or too many new staff ? It was at least 40 minutes from ordering to delivery of our meals, and our "meals" were only appetizers. When they arrived they were luke warm and fair flavor.... obviously had been...More

Thank Barbara H
Reviewed 4 June 2017 via mobile

Went there with family. We were seated right away. Very friendly staff. It was kind of dead. Food came pretty fast. Can't go wrong with Chili's. Their food is always good in every restaurant I've visited.

Thank Vegasbum45
Reviewed 24 December 2016 via mobile

I usually don't expect much from chain restaurants except consistency- this one has slow service, even slower, poor quality food. It took 10 mins to even be greeted/ given drinks, 15 more mins to get an appetizer and we waited about 35 mins for main...More

Thank Barbara W
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 3 January 2017

We apologize that your recent meal was not as good as it should have been. Your food should always be cooked correctly and served in a timely manner. We want to make this right. Please email us at social@chilis.com the following information so we can...More

Reviewed 18 October 2016 via mobile

I had lunch here with my mother--we arrived about 1:00 and were greeted and seated immediately. The staff was friendly and attentive. I had fajitas and my mother had a Bacon Cheddar Burger--both were very good and so was was the tea. The food so...More

Thank JAnsonPage
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 21 October 2016

Thank you for sharing. We appreciate you taking the time to provide feedback. We hope to see you again soon!

Reviewed 24 August 2016

Christian was an excellent server. His care about my families enjoyment of our meal was evident in his countenance and actions. Since I am on a special diet he worked to accommodate me offering suggestions and asking clarifying questions. The fact that

Thank David B
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
American, Bar, Mexican, Southwestern, Pub
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Serves Alcohol
Good for
Kids, Child-friendly, Bar Scene, Groups
Open Hours
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 12:00 AM
11:00 AM - 12:00 AM
Location and Contact Information
  • Address: 635 Cross Creek Mall, Fayetteville, NC 28303-7265
  • Location: United States  >  North Carolina (NC)  >  Fayetteville
  • Phone Number: +1 910-864-4363
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