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The Bay Tree Restaurant

London Road | Crowne Plaza Felbridge - Gatwick, East Grinstead RH19 2BH, England
+44 1342 337700
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  • Excellent35%
  • Very good18%
  • Average29%
  • Poor6%
  • Terrible12%
5 days ago
“Nice food, VERY poor service. ”
11 Jul 2018
“Business event Lunch”
Restaurant Hours
European, British, Contemporary
$$ - $$$
London Road | Crowne Plaza Felbridge - Gatwick, East Grinstead RH19 2BH, England
All Details
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1 - 10 of 62 reviews

Reviewed 4 days ago via mobile

A family member was staying in the hotel so thought we’d have dinner there on the last night. We also saw on the website they had a 2 for 1 offer on their new menu, when we arrived we were told it wasn’t available! The...More

Thank Piratefoodie
Reviewed 5 days ago via mobile

Really disappointing visit, I will not be coming back. Food was on the whole enjoyable, as long as you do not choose the over priced and poor quality steak. Food is pricey, but seems good quality. Service is absolutely appalling. We waited 40 minutes on...More

Thank Jade T
Reviewed 11 July 2018

I purchased a £15 lunch voucher and was rather surprised to find the options were lasagne or lasagne!! Let me explain it was either meat or veg options for the lasagne. But in fairness once complaints were made the manager was quick to provide chips...More

1  Thank Alison J
Reviewed 14 June 2018 via mobile

Met family staying here and were really looking forward to it. Sadly let down. So we met family here staying over from the US for their last night. Expected usual Crown Plaza standards and were really let down. I’m as fair as possible with reviews...More

Thank Adrian N
Reviewed 1 May 2018 via mobile

London price levels for average but fairly good quality food. I would rate this restaurant good if prices were 15-20% less. Service is friendly and for a hotel restaurant it has ambiance. Won’t stay away and recommend visiting.

Thank Joost K
Reviewed 17 March 2018 via mobile

Monday is never a good day for a business lunch and it is always difficult to choose a venue. I chose this restaurant on a recommendation that it had improved. We were very disappointed. The service was just awful. The food itself when it arrived...More

Thank md_stewart
Reviewed 12 February 2018

Very enjoyable evening had by myself and wife, the hotel appears to have undergone a considerable renovation. We had drinks before and after our meal in the really nice bar and the food was very nice, my steak was just lovely. Would recommended this to...More

Thank CSmyth7
Reviewed 20 August 2017

The hotel and hence restaurant is under new ownership, so we thought we would try it out. The food was OK. and reasonably priced considering what we ordered. However, looking back at the whole experience this meal could have been a whole lot better. Sadly...More

Thank NXW
Reviewed 26 March 2017

Exceptional lunch for Mother's Day. Been there many times. Food is divine. The triple chocolate mousse today was outstanding. Excellent service - attentive but unobtrusive- not an easy balance to achieve. And reasonable prices, all in lovely spacious surroundings. Very impressed.

Thank Martin J
Reviewed 6 March 2017

2 choices of menu offered, a set menu and a la carte menu, excellent service and delicious food! Would definitely eat here again

Thank Clare M
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$26 - US$45
European, British, Contemporary
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Dining Style
Casual Elegant
Good for
Child-friendly, Kids, Groups
Location and Contact Information
  • Address: London Road | Crowne Plaza Felbridge - Gatwick, East Grinstead RH19 2BH, England (Formerly The Bay Tree Brasserie)
  • Public Transportation: The hotel is linked from Gatwick by bus route 400 or is a 15 minute taxi ride away. Additionally train services to East Grinstead operate from London Bridge or London Victoria in 50 minutes. East Grinstead Station is linked to the hotel by bus routes 281, 291 & 400 or is a mere 5 minute taxi journey away.
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  East Grinstead
  • Phone Number: +44 1342 337700
  • E-mail
Experience delicious, relaxed dining in modern, newly refurbished surroundings! Our team have been busy working on our brand new restaurant menu full of delicious new dishes, which add a British flair to international classic cuisine. The restaurant is open for breakfast, lunch and dinner, serving a wide selection of reasonably priced food. Our private dining area surrounded by glass, offers the perfect spot to celebrate your special occasion.
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