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Slug & Lettuce

9 High Street, Harpenden AL5 2RT, England
+44 1582 764624
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Overview
  • Excellent15%
  • Very good27%
  • Average19%
  • Poor16%
  • Terrible23%
Travellers talk about
“prawns” (2 reviews)
Open Now
09:00 - 23:00All hours
CUISINES
Bar, British, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
9 High Street, Harpenden AL5 2RT, England
All Details
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Reviews (193)
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1 - 10 of 192 reviews

Reviewed 5 days ago

Called for a lunch time drink and maybe a light lunch. At the bar we were told that it was now only table service. Took a table and waited 10 minutes for our drinks order to be taken . 15 minutes later asking where our...More

Thank BigT2410
Reviewed 1 week ago via mobile

Visited for quick working lunch walked to bar was asked if I wanted to be served at table. I duly sat at table waited and watched staff chatting behind the bar. After ten minutes of sitting with no service or acknowledgement I walked out. Pub...More

Thank matthew1400
Slug and Lettuc... H, Manager at Slug & Lettuce, responded to this reviewResponded 1 week ago

Hi Matthew, Firstly let me apologise for the way you were treated in our venue. I can assure you our staff have been trained to have very high customer service skills and I will be investigating why on this occasion our standards were not met....More

Reviewed 2 weeks ago via mobile

Lovely big restaurant, food is good most of the time but service is very slow and the toilets are always dirty and smell strong.More

Thank Cathy N
Slug and Lettuc... H, Supervisor at Slug & Lettuce, responded to this reviewResponded 2 weeks ago

Hi Cathy, I'm glad you enjoyed the food during your visit to us however I can only apologise about the slow service and the toilets. We are currently investigating and trying to improve the issues with the toilets. If you could email me at slugandlettuce.harpenden@stonegatepubs.com...More

Reviewed 3 weeks ago via mobile

Thought we would give this place a call for a catch up. Well worth the visit thank you for looking after us Becky. Prompt service, Bacon cheese burgers were spot on and great value £7 with a drink. We will be back!!

Thank Robert H
Slug and Lettuc... H, Supervisor at Slug & Lettuce, responded to this reviewResponded 2 weeks ago

Hi Robert, So very glad you enjoyed your time with us. It was wonderful to serve you the other week. I do hope to see you again very soon! Becky Supervisor

Reviewed 3 weeks ago via mobile

We popped in for a couple of drinks and we were greeted as soon as we walked in with a pleasant greeting. Our cocktails were so tasty and amazing value as were Buy one get One free. We were looked after by Ryan. An enjoyable...More

1  Thank Rebeccaloves
Slug and Lettuc... H, Manager at Slug & Lettuce, responded to this reviewResponded 3 weeks ago

Hi Rebecca, Thank you for your feedback. We are glad you enjoyed your cocktails and we will forward this onto Ryan for you. We look forward to seeing you again soon. Kind regards Micah Taffurelli Deputy Manager

Reviewed 7 August 2017

I stopped off with a friend for a coffee and sat outside. It wasn't until I asked another customer that I realised servers no longer take orders. That aside, our coffee's arrived promptly and where what we expected. I use an electric wheelchair and found...More

Thank mars-or-bust
Slug and Lettuc... H, Manager at Slug & Lettuce, responded to this reviewResponded 8 August 2017

Hi Thank you for your kind review and your feedback regarding the Tanqueray trolley. I'm so sorry that this got in your way, we will make sure that this is moved so as not to be in the way in future. Kind Regards Heather

Reviewed 29 July 2017 via mobile

Visited for cocktails with friends in the late afternoon. The pub smelt strongly of mint sauce, our table was dirty & even more unsettling was the dust & dirt on the floor. We finished our cocktails, of which 1 was not what we ordered &...More

Thank Picklefifi
Slug and Lettuc... H, Manager at Slug & Lettuce, responded to this reviewResponded 2 August 2017

Hi, Thank you for taking the time to leave us your feedback. We would like to look into the issues you stated in the comment above. could you please email us at slugandlettuce.Harpenden@stonegatepubs.com and state the date and time of your visit and the cocktails...More

Reviewed 22 July 2017 via mobile

It was pretty empty at 2pm for lunch on Saturday 22 but no one came to take our order. We went to the man standing doing nothing at the cash register. Food was quick to arrive. Oddly my sausages and mash were served in a...More

Thank Antipodean351
Slug and Lettuc... H, Manager at Slug & Lettuce, responded to this reviewResponded 26 July 2017

Hi, We are sorry you did not enjoy your last visit to us on the 22nd July. I would like to apologies for the poor customer service you revived and for the quality of food. We train our team frequently on customer service skills and...More

Reviewed 7 May 2017

visited last night, young lady serving was lovely and great cocktails!however the floor needs a good clean our shoes were sticking to the floor 😳😳😳😳More

Thank Rosalynne M
Slug and Lettuc... H, Manager at Slug & Lettuce, responded to this reviewResponded 8 May 2017

Hi Rosalynne, We are glad you enjoyed your cocktails and the service you received. We have rectified the problem with the floor and have a new cleaner in place. The floor will no longer be sticky. We look forward to seeing you again soon. Kind...More

Reviewed 4 May 2017

We used to enjoy coming to the slug and lettuce for breakfast quite regularly, but it has recently gone downhill very quickly. The vegetarian full english has been recently removed from the menu which is really disappointing. As a result I ordered the avocado on...More

Thank Lucy H
Slug and Lettuc... H, Manager at Slug & Lettuce, responded to this reviewResponded 6 May 2017

Hi Lucy, We are sorry you did not enjoy your last visit to us at the Slug and Lettuce, Harpenden. Would you kindly email us at slugandlettuce.Harpenden@stonegatepubs.com and provide us with details of the date and time of your visit. With this information we can...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$8 - US$20
Meals
Brunch, Breakfast, Lunch, After-hours
Restaurant features
Free Wifi, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments
Good for
Bar Scene, Child-friendly, Kids, Groups
Open Hours
Sunday
09:00 - 23:00
Monday
09:00 - 23:00
Tuesday
09:00 - 23:00
Wednesday
09:00 - 23:00
Thursday
09:00 - 00:00
Friday
09:00 - 01:00
Saturday
09:00 - 01:00
Location and Contact Information
  • Address: 9 High Street, Harpenden AL5 2RT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hertfordshire  >  Harpenden
  • Phone Number: +44 1582 764624
  • E-mail
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