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The Sergison Arms

Butlers Green Road | Haywards Heath, Haywards Heath RH16 4AH, England
+44 1444 413768
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Overview
  • Excellent12%
  • Very good17%
  • Average21%
  • Poor20%
  • Terrible27%
4 days ago
“Good and bad points”
3 weeks ago
“NOT a gastro pub very underwhelming pub grub”
Closed Now
All hours
CUISINES
Bar, British, Pub, Brew Pub, Gastropub, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
DETAILS
Butlers Green Road | Haywards Heath, Haywards Heath RH16 4AH, England
Service
Food
Value
Atmosphere
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Reviews (443)
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1 - 10 of 443 reviews

Reviewed 4 days ago

We have been to a number of pubs in this chain so expected pretty decent food. Unfortunately the food here did not come up to the usual standard. We called in on the off chance and was surprised the place was almost empty. I had...More

Thank Anne B
Reviewed 1 week ago

It had been a long day and decided to eat out. We hadn't booked a table as it was just the two of us and quite early in the evening but I would recommend booking as it does get busy. The service was very good...More

Thank Lorne T
Reviewed 1 week ago

Very good food served by a very pleasant waitress at a very reasonable price. Very characterful room. Having read the dreadful reviews we were pleasantly surprised, the pub does not deserve them and we look forward to our next visit with the warm and friendly...More

Thank jeangardner2017
General Manager A, Manager at The Sergison Arms, responded to this review

Jean, Thank you for your review, we are glad you enjoyed your visit. We are working hard with our new team to ensure that the good experience you had happens all of the time. We hope to see you again soon Phil, GM Sergison Arms

Reviewed 1 week ago

Soup luke warm, calamari nvg, Roast EnglishChicken - dry, over cooked, sausage and bacon was black, potatoes tastless and veg poor. Char grilled bacon, overcoked and vegs undercooked (broccoli). Chicken pie, pastry not cooked and so on! Shall not repeat our visit. This establishment needs...More

Thank S8696QZrobinh
General Manager A, Manager at The Sergison Arms, responded to this review

Thank you for taking the time to leave your review, We are naturally disappointed that we did not live up to the standards that we want to achieve. Your feedback has been addressed with the chefs as we aim to provide a great, consistent product...More

Reviewed 1 week ago

This is quite simply one of the worst places I have ever eaten. The food is disgusting. I ordered the burger which tasted like cardboard filled with gristle. I will never eat here again.More

Thank Nicholas G
General Manager A, Manager at The Sergison Arms, responded to this review

Hi Nicholas G, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We are currently and will continue to work hard to improve the offer for...More

Reviewed 2 weeks ago

Very attentive restaurant and bar staff, very good and helpful with the gluten free issues for my wife and even presented her with a roll which they used to make the sandwich. So 100% for customer service a great ham roll with salad and fish...More

Thank MKHappyTraveller
General Manager A, Manager at The Sergison Arms, responded to this review

Thank You for taking the time to leave a review, I am glad that the team were able to ensure that you had a good time. All of the comments we receive are shared with the team and they will be pleased that you enjoyed...More

Reviewed 3 weeks ago

I had reserved a table online and we walked in and wasn't sure if to go to the bar and check in as there wasn't a concierge type station to approach. We caught a gents eye and he was rushing about and said have that...More

1  Thank Sian R
General Manager A, Manager at The Sergison Arms, responded to this review

Sian, Thank you for taking the time to leave a review. I am sorry that you were disappointed with your visit. Your comments about the team members will be helpful in accessing training needs going forward. Your comments regarding the food have been taken on-board,...More

Reviewed 4 weeks ago

I've been here many times with groups of colleagues for drinks and dinner. Food has always been fairly good as has the atmosphere and service. Very disappointed tonight as we were moved twice and ended up sitting at three different tables as the night went...More

1  Thank brighton70
General Manager A, Manager at The Sergison Arms, responded to this review

brighton70, Thank you for taking the time to leave a review, I am sorry that you felt your evening was disrupted by being asked to move. I do remember that your group did spread itself across a number of tables in the restaurant which had...More

Reviewed 4 weeks ago via mobile

We live around the corner from the Sergison Arms and have been regulars for several years. In recent months, food quality has deteriorated considerably. We last visited on 22 April and the food was actually inedible ( and not cheap either). Would strongly recommend that...More

1  Thank Graeme L
General Manager A, Manager at The Sergison Arms, responded to this review

Graeme, Thank you for taking the time to leave a review, I am sorry that we did not provide the service that you deserve at the time of your visit, I hope that you will accept my apologies. I have recently arrived as General Manager...More

Reviewed 4 weeks ago

I've eaten here on a number of occasions and the food has been pretty good, so I didn't hesitate on suggesting our group should go there. There were four of us, including a good Canadian friend over here for a few days and my grandson....More

Thank Ian S
General Manager A, Manager at The Sergison Arms, responded to this review

Ian, Thank you for taking the time to leave your review. We want every Guest to enjoy their visit and as this was not the case I hope that you will accept my apologies. I have recently arrived as General Manager and we are in...More

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Questions & AnswersAsk a question
Meridian35
Are dogs allowed in the bar?
3 April 2016|
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Bar, British, Pub, Brew Pub, Gastropub, Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Open Hours
Sunday
10:30 - 22:30
Monday
10:30 - 23:00
Tuesday
10:30 - 23:00
Wednesday
10:30 - 23:00
Thursday
10:30 - 23:00
Friday
10:30 - 23:00
Saturday
10:30 - 23:00
Location and Contact Information
  • Address: Butlers Green Road | Haywards Heath, Haywards Heath RH16 4AH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Haywards Heath
  • Phone Number: +44 1444 413768
Description
Embracing the rural charm of its tranquil, scenic setting, The Sergison Arms offers a modern twist on traditional country pub dining. As well as offering a beer garden for enjoying summertime dining, the cosy dining room is filled with rustic original features and toasty fires for warming winter dining. Championing favourite British recipes, guests can enjoy evenings devoted to the inn's freshly-baked pies, as well as gourmet roast dinners and seasonal cocktail mixes.