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General Sutter Inn

) #9 of 60 Restaurants in Lititz $$ - $$$ American, ,
14 E Main St, Lititz, PA 17543-1900
+1 717-626-2115
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Overview
  • Excellent48%
  • Very good35%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
Closed Now
All hours
CUISINES
American, Bar, Pub
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
14 E Main St, Lititz, PA 17543-1900
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Reviews (228)
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1 - 10 of 228 reviews

Reviewed 3 days ago

My wife and I were looking forward to lunch on the patio on our visit to Lititz. It has been a number of years since we last visited the Inn. We were very disappointed . The waitress recommended the fish and chips. They were by...More

Thank OBXfam
Reviewed 3 weeks ago via mobile

We had dinner here on a Thursday evening on the patio. It was very nice and the food was decent. The ambiance outside was very pleasant. If you sit too close to the band it's hard to hear your dinner companions speaking. Overall a very...More

Thank Mizz704
paul p, Manager at General Sutter Inn, responded to this reviewResponded 3 weeks ago

Dear Mizz704, Thanks for sharing the kind thoughts on TripAdvisor! We always appreciate feedback from our guests (and not from the amplifiers on the patio!) Hopefully you guys stop in and get to sit a bit farther from the band next time you're in to...More

Reviewed 4 weeks ago via mobile

We enjoyed a wonderful evening in the beautifully decorated dining room. Our service was excellent and our dinners were very good. I would recommend the Olio Cooler as a drink choice.More

Thank Walkinlove
paul p, Manager at General Sutter Inn, responded to this reviewResponded 3 weeks ago

Dear Walkinlove, Thank you for taking the time to review our General Sutter Page here on TripAdvisor! While a review of few words, you managed to say everything I needed to hear. In this industry, its always easier to hope online and say what went...More

Reviewed 4 weeks ago via mobile

Food is very inconsistent at The Sutter / Bulls Head. Kitchen has never rebounded to the quality they had when originally opened. Food comes out from uncooked to fried to a crisp and dry.More

Thank Kim S
paul p, Manager at General Sutter Inn, responded to this reviewResponded 3 weeks ago

Dear Kim S., I apologize again for our inability to provide you and your guests palatable dining options. You had a similar grievance back in September when you reviewed us then. If memory serves, your original complaint was written stating that our food had been...More

Reviewed 18 May 2017

Having not stayed here, but eaten here, I would recommend it for dinner...but don't get expectations too high. We began in the lovely garden, but the Inns' placement next to a busy traffic square precludes any chance of a quiet dinner. The wait staff was...More

Thank MusicProf
paul p, Manager at General Sutter Inn, responded to this reviewResponded 4 weeks ago

Dear MusicProf, Thank you for taking the time to review our performance as a Lititz icon. We always appreciate constructive criticisms from all of our guests, and take such input into consideration as how to best grow from our shortcomings. We are pleased that you...More

Reviewed 18 April 2017

Easter dinner prime rib not tender, vegetables mediocre and poorly presented, no substitutions allowed, salad OK included in limited ala carte menu but I was billed separately. Correction made. Ambience good but meal overpriced. My last visit.More

Thank Glenn B
paul p, Manager at General Sutter Inn, responded to this reviewResponded 23 April 2017

Dear Glenn B, We appreciate you taking the time to share with us your experience on Easter. I would firstly like to extend a formal apology regarding your charge on the Salad. It was simply a coding error in our software that was overlooked and...More

Reviewed 14 April 2017 via mobile

We stayed at the Inn and had dinner in the dining room. The room was beautiful and clean. Dinner was awesome. Wife had the chicken & leek pie, I had the bison burger. Both were delicious. Service was excellent.More

Thank D P
paul p, Manager at General Sutter Inn, responded to this reviewResponded 23 April 2017

Dear D P, Thank you for taking the time to share you thoughts with us on TripAdvisor. We appreciate the compliments regarding our culinary offerings, as well as the cleanliness of the dining room and impeccable service. While I am thrilled that you enjoyed all...More

Reviewed 27 March 2017

We ate dinner here one evening while staying in Lititz. This is a high quality restaurant and Inn. I can only speak of the food here, as we didn't stay in the Inn, but I can tell you the food is top quality and you...More

Thank Jack K
paul p, Manager at General Sutter Inn, responded to this reviewResponded 13 April 2017

Dear Jack K, Thank you dearly for taking some time out of your life to share with others your thoughts about the General Sutter Dining Room. We are glad that you enjoyed not only all of the offerings presented to you, but also the manner...More

Reviewed 25 March 2017 via mobile

A bright star in Litiz, made even brighter by Kelly and manager, Christian. When it came to customer service they shine. The food was excellent. ..the salad and Scottish eggs were out of sight. I highly recommend this establishment.More

Thank almNewHope_PA
paul p, Manager at General Sutter Inn, responded to this reviewResponded 31 March 2017

Dear almNewHope_PA, I cannot express to you how much of a pleasure it was talking to both of you. I wish there was a place to write a review about you guys! We were happy to take care of that Tikka Masala for you. Again,...More

Reviewed 19 March 2017 via mobile

We love this place. Great atmosephere,great food. I never visit Lancaster County without going to General Sutters. -PittsburghMore

Thank Judith M
paul p, Manager at General Sutter Inn, responded to this reviewResponded 22 March 2017

Dear Judith M, We would like to thank you for taking the time to share your thought on TripAdvisor! We appreciate y'ins stop in every time you visit Dutch Country! We hope to continue to impress and provide memorable experiences each time you return! ~Best...More

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.17 km away
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.36 km away
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Questions & AnswersAsk a question
drfeil
What exactly is a tomato pie?
4 March 2017|
Answer
Response from Mosslady53 | Reviewed this property |
Very simply tomatoes, cheese, onion, and seasoning in a pie crust. One of those dishes where everyone has a slight variation in the recipe.
0
Votes
DaveLin327
Where is the parking?
28 December 2016|
Answer Show all 5 answers
Response from Bobbi L | Reviewed this property |
I was just at the Pub attached to the Sutter, Monday, December 26, 2016, holiday week, parked about 1 1/2 block away. Hopefully the weather will be good for you.
0
Votes
Classycc99
Where do you park for lunch
2 December 2016|
Answer Show all 3 answers
Response from saramay | Reviewed this property |
We parked on the Main Street about 1 1/2 blocks down. Wasn't bad as warmer weather. Negative is that we had to be back at our car in 2 hours
1
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
American, Bar, Pub
Meals
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Serves Alcohol, Full Bar, Free Wifi, Reservations, Outdoor Seating, Private Dining, Seating, Waitstaff, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout
Good for
Romantic, Bar Scene, Child-friendly, Business meetings, Kids, Special Occasion Dining, Groups
Open Hours
Sunday
11:00 - 20:00
Monday
11:00 - 14:30
Tuesday
11:00 - 14:30
17:00 - 21:00
Wednesday
11:00 - 14:30
17:00 - 21:00
Thursday
11:00 - 14:30
17:00 - 21:00
Friday
11:00 - 14:30
17:00 - 21:30
Saturday
11:00 - 21:30
Location and Contact Information
  • Address: 14 E Main St, Lititz, PA 17543-1900
  • Location: United States  >  Pennsylvania (PA)  >  Lancaster County  >  Lititz
  • Phone Number: +1 717-626-2115
  • E-mail
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