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Steak 'n Shake

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220 Paul Huff Pkwy NW, Cleveland, TN 37312-2954
+1 423-614-7300
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47 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Cleveland, Tennessee
Level Contributor
18 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 14 March 2017

We've eaten here inside before and the food is okay (nothing to write home about) but their drive-thru is HORRIFIC. I knew they had a slow drive-thru but when we went a week ago, it took us 30 minutes to get through. This was with 3 cars ahead of us ordering. My advice . . . . call it in... More 

Thank lswaff
Cleveland, Tennessee
Level Contributor
117 reviews
98 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 27 January 2017 via mobile

Stopped in via drive thru to grab a quick lunch. Pulled up behind two other cars. Waited, ordered, and gone in 7 minutes. Food was hot and hit the spot. Easy day! Thank you.

Thank Robert D
Level Contributor
20 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 25 September 2016 via mobile

We have eaten at this location many times over the last few years. They always seem to be understaffed- especially on Sunday afternoons. There is frequently a wait once you are seated to even be greeted by your server. The service is spotty as far as if you will get your shake before you are done with your meal. The... More 

Thank Stacie N
Knoxville, Tennessee
Level Contributor
761 reviews
340 restaurant reviews
common_n_restaurant_reviews_1bd8 187 helpful votes
Reviewed 21 September 2016

Heading up I-75 and stopped for lunch. The place is nostalgic with 60's music playing and a retro decor. The food was tasty but I was glad I got a double cheeseburger since the patties are very thin. Milkshake was good and fries were plentiful although very skinny. Food was served rather quickly although it took awhile to get someone's... More 

Thank Jotum
Chattanooga, Tennessee
Level Contributor
40 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 6 September 2016

We visited on a Sunday night. Victoria promptly greeted us and sat us in a very comfy booth. She also took our drink order and told us our waitresses name who would be there in a minute. Several minutes elapsed and Victoria came back and apologized that our waitress was tied up and that she volunteered to take care of... More 

Thank David R
Maryville, Tennessee
Level Contributor
178 reviews
106 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
Reviewed 9 August 2016

We used to love Steak 'n Shake but during our last three visits to the chain we have noticed a decline in the cleanliness of the facilities and a lack of attention on the part of the staff that are making us rethink Steak 'n Shake as a restaurant of choice. This experience in Cleveland was typical. We were seated... More 

1 Thank Mbhnm
Cleveland, Tennessee, United States
Level Contributor
65 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 2 August 2016 via mobile

Went here for a late meal. Went in and noticed several 6 top and 4 top tables empty. There were 9 people in line waiting to get seated. After 10 minutes, we never saw a hostess. The cashier was backed up 4 deep, servers huddled near the kitchen fearful of their customers and one employee hiding outside on her phone.... More 

Thank Bubbaflavel
Carol Stream, Illinois
Level Contributor
76 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
Reviewed 24 July 2016

Like going to an old malt shop. The burgers are small but tasty. Fries are also small like shoestring potatoes. Big shakes, many flavors.

Thank Mike W
Jacksboro, Tennessee
Level Contributor
75 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
Reviewed 13 July 2016

Stopped here to eat and have regretted it since. It took forever to get our food to us and when it came it was awful. I ordered sliders and the patties were nothing but burned, grizzled pieces of whatever. Wife's sandwich was supposed to be on texas toast and showed up on plain white sandwich bread and was cold. We... More 

Thank Arthur H
Anniston, Alabama
Level Contributor
63 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 9 July 2016

We had a group of four traveling through the area and we just wanted to stop somewhere quick. We decided to give this place a try because they didn't look too busy. We walked right in an were seated immediately. The waitress took our order (we all ordered burgers and fries) and she brought out our drinks. That was the... More 

1 Thank Jcrumley045

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Cheap Eats, Child-friendly
Location and Contact Information
  • Address: 220 Paul Huff Pkwy NW, Cleveland, TN 37312-2954
  • Location: United States  >  Tennessee (TN)  >  Cleveland
  • Phone Number: +1 423-614-7300
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.

Questions & Answers

Questions? Get answers from Steak 'n Shake staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?