We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shake Shack

Certificate of Excellence
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
3460 Waterlevel Hwy, Cleveland, TN 37323
+1 423-472-2200
10:30 - 23:00
Open now
See all hours
Sun 11:00 - 22:30
Tue 10:30 - 22:00
Wed - Thu 10:30 - 22:30
Fri - Sat 10:30 - 23:00
More Info
Add Photo Write a Review

66 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 66: English reviews
Mobile, Alabama
Level Contributor
17 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

I've loved this place for years and am very happy that it is still here serving up the best grilled pimiento cheese, grilled cheese, whatever suits your fancy at the time. Shakes are great as well, and the junior size hits the spot for most of my family.

Thank puravida1717
Cleveland, Tennessee
Level Contributor
202 reviews
152 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
Reviewed 11 April 2017

This is a great spot for milkshakes and finger foods. They will come to your car, you can to to the window, there are picnic tables, or you can eat inside. The milkshakes have real peanut butter, banana, etc. rather than just flavoring. They have corn nuggets, fried mushrooms, broccoli bites, buffalo fries, jalapeno poppers, etc. There is a good... More 

Thank rwilliams2911
1 review
Reviewed 3 April 2017 via mobile

I took my family here based on high reviews and was not disappointed. We had burgers and BBQ and they were AMAZING, along with the corn nuggets and onion rings, and soft serve ice cream. My mom said the food was just like it was when she was a kid. The atmosphere is very old school and it was a... More 

Thank Nick Z
Level Contributor
19 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 6 March 2017

I have been eating at the Shake Shack for over 40 years and the food is better than ever! Hand-pattied burgers, awesome shakes, and fantastic, soft-serve ice cream. Don't let the simple surroundings fool you. The food is fresh and many items are made from scratch. Eat in or drive in with the entire family. You won't be sorry!

Thank Rodney M
A TripAdvisor Member
Reviewed 26 January 2017 via mobile

Delicious food - fast service. Try the Burger - it is always a winner. (Of course they have great shakes too!) 😁

Thank A TripAdvisor Member
Dahlonega, Ga
Level Contributor
642 reviews
515 restaurant reviews
common_n_restaurant_reviews_1bd8 119 helpful votes
Reviewed 26 December 2016 via mobile

Shake Shack was a new experience for me, never been before but my wife talks about it since she is from Cleveland. Had burgers, fries, and shakes, everything was really good.

Thank rustybob64
knoxville, tn
Level Contributor
55 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 4 October 2016 via mobile

We visited on October 2nd, I had the "mini-burgers", hubby had the large burger. I will say, his burger was great! My mini-so called burgers were inedible-the meat was similar to popular fast food chains that steam the meat, yuck! Other than that, love the classic drive in feel, crinkle fries, and friendly staff! Get the regular sized burgers and... More 

Thank jenbuick
A TripAdvisor Member
Reviewed 2 September 2016 via mobile

Very disappointed . I stopped by and ordered broccoli and cheese nuggets. They were very good but you only get 4 nuggets for $3.59. That's a little high for only 4

Thank A TripAdvisor Member
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 26 August 2016

I love the shake shack it has some of the best milk shakes I have ever drunk and the food is good as well, I love their hamburgers and their fried shrimp if they still have it. The service has always been great and the prices are not that bad either. The only draw back for me is its kind... More 

Thank redneck h
Level Contributor
31 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
Reviewed 24 July 2016 via mobile

We stop here and get soft serve cones about 3x a week during the season. Very good, they use mix from our local Mayfield Dairy Farms including vanilla, chocolate. Or mix of both.


Travellers who viewed Shake Shack also viewed


Been to Shake Shack? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
American, Fast food
Lunch, Dinner
Restaurant features
Takeout, Waitstaff, Seating, Wheelchair Accessible
Good for
Open Hours
11:00 - 22:30
10:30 - 22:00
10:30 - 22:30
10:30 - 22:30
10:30 - 23:00
10:30 - 23:00
Location and Contact Information
  • Address: 3460 Waterlevel Hwy, Cleveland, TN 37323
  • Location: United States  >  Tennessee (TN)  >  Cleveland
  • Phone Number: +1 423-472-2200

Questions & Answers

Questions? Get answers from Shake Shack staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?