Our first visit since the new management couple took over. A friendly, if confusing greeting (thought we were someone else!), although we noticed that they assumed people must be eating, as, rather than greeting and asking how they could help, it was "have you booked...More
Wow! What a response to my question. Publicly threatening to take legal action against a customer for their opinion (and sending it from a 'Lord' to try the make it more intimidating) is certainly a novel approach to public... More
Wow! What a response to my question. Publicly threatening to take legal action against a customer for their opinion (and sending it from a 'Lord' to try the make it more intimidating) is certainly a novel approach to public relations. It's not one I've read in any business textbook on how to build a business. Before you do so, could I suggest you check your facts. I think my review (01 June; Gastropub...) was fairly innocuous; I rated it with four stars and said the food was good. I only took issue with the prices relative to the food, especially £4 for a small ramekin of spinach - nouvelle cuisine went out in the 90s. My benchmark was the many similarly priced gastropubs where I have eaten. However, the response from the owner (and award-winning make-up/hair designer) was petulant, contemptuous and outright insulting. However, I thought it neatly condemned the establishment in her own words, so allowed it to go. Incidentally, my review - and the entirely inappropriate response - was read by 104 people in the first week. It was only when I saw an equally petulant response to a recent review (19 June 'crimsonave': 'food at lunchtime') that I felt compelled to ask whether you treat all customers who suggest not everything in the garden is rosey in such a contemptuous way. You did not answer this question directly, but the tone of your response gives the answer I need - and expected.