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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
RM 99 - RM 141
CUISINES
American, International
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (408)
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158
128
48
21
18
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LanguageEnglish
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Traveller rating
158
128
48
21
18
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All reviews cheesecake chicken fries the bang bang entrees avocado
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Reviewed 5 days ago via mobile

Bitterly disappointed- had high expectations which were not met. First of all the booking system is terrible if you are a Brit - want you to set up an account (fine) but it doesn’t except uk phone numbers so have to chance your luck getting...a table. Managed to get a high one. Restaurant was busy but it took us 45 minutes to get our drinks once ordering and had to chase them four times. One very snarky waitress (quite young short brown hair worked on the low tables) was very rude. Food was fine - don’t personally see the hype. Food was expensive and much better elsewhere. Cheesecakes however are lovely (they are the showstopper). I would come just for the cheesecake and a coffee. Has a nice looking bar so could imagine some nice drinks in the evening!More

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 3 days ago

Thank you for your review, Jodie. We're so glad you enjoyed our cheesecakes, and we are sorry you were not fully satisfied with your food, the wait you experienced, and our service. Next time, if there is anything that can be done to improve your...More

Reviewed 2 weeks ago

my sister and i shared the mouth watering avocado tacos and korean fried cauliflowers small dishes. they are big portions! the avocado is crispy on the outside and firm inside. amazing experience. must try.

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

We're so glad you and your sister enjoyed our Avocado Tacos, Korean Fried Cauliflower, and generous portion sizes. Thanks for the kind review, and we hope to see you both again soon.

Reviewed 14 September 2023 via mobile

What a consistently great chain! While I was disappointed a menu change removed my favorite dish, spicy cashew chicken, it did force me to try something different. I opted for the seared Ahi and ginger rice. Tuna was very good, but the ginger rice was...amazing!!! Our server, don’t recall her name, was also great.More

Date of visit: September 2023
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Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 16 September 2023

Thank you for your review. We're so happy you enjoyed our Seared Ahi Tuna and great service. We're so sorry you're not satisfied with our limited menu options. We hope to see you again soon to enjoy some more of our delicious food.

Reviewed 26 July 2023 via mobile

We had a bit of a wait tonight after showing up at 6pm for a table of 5. It was crazy busy. I just wanted to write a review to rave about how AMAZING our waiter was tonight. Desmond C. He took such great care...of us. Was super friendly and we so appreciated it after a full day of Dr. Appts. Thank you so much Desmond.More

Date of visit: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 27 July 2023

We're glad you enjoyed our amazing service when you dined with us. Thank you for your kind review and we look forward to seeing you again soon.

Reviewed 20 July 2022

This Cheesecake Factory location used to be very good. Now, it has changed. I won't go there again. The atmosphere (on a Saturday night) has deteriorated. The food was so-so. Service was so-so.More

Date of visit: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 22 July 2022

Hi Curt, we are so sorry you were not satisfied with our food, atmosphere, and service. We hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right...More

Reviewed 13 April 2022 via mobile

We enjoyed sharing a delicious meal of steak Diane, Salmon, and a couple of side together with great service. Topped it off with Reese’s peanut butter chocolate cheesecake!

Date of visit: April 2022
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The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 14 April 2022

Thank you for your review. We're so happy you enjoyed our Steak Diane, salmon, and great service. We hope to see you again soon for some more of our Reese's Peanut Butter Cheesecake.

Reviewed 28 March 2022

Greetings, I went there on 3-27-2022 specifically for the chicken and waffles, their waffles are terrific. On this particular day my girlfriend and I sat at the bar and ordered drinks (no complaints with the the bar staff nor the drinks). We proceeded to order...the food, the food arrived for my girlfriend, the food arrived for guests that had arrived 20 mins after us, my girlfriend finished eating, “where are my chicken and waffles?” They checked with the kitchen, they are working on them, the manager Auguie came to let us know that they where working on the meal. 30 mins later no chicken and waffles still (1 hour and 35 mins latter) we had to leave,,, I called the restaurant as My the end of my meeting had and asked to speak with the kitchen manager (Augie). Yes he remembered me, I asked If I could pass by and pick up the chicken and waffles since they never brought them out. Of course not. It was past 2:30pm. Past brunch time. I understood that. I asked can I get the bang bang chicken and shrimp…. After 5 mins of deliberation and fighting with his ego (he was on the defensive mode) he did say to stop by ask for him and maybe, just maybe he could do something. Does things only work for the restaurant establishments? Screw the consumer even though they mess up!! On this occasion that was the case. Just giving you heads up.More

Date of visit: March 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, General Manager at The Cheesecake Factory, responded to this reviewResponded 2 April 2022

We are so sorry for this disappointing experience with us. Please accept our deepest apologies, we will address this with our team. We would love to discuss this further with you, please visit our website and select "General Questions and Comments" from the drop-down menu,...More

Reviewed 27 March 2022

We made a reservation for my birthday meal here. We picked very early evening to help avoid the crowd and so one person in our party could get to work 2 hours later. We arrived to find the place very busy (that is fine-- good...for them), but then they made us wait 25-30 minutes even with our reservation on OpenTable. (Note when we arrived they told us it would be a 10 minute wait and instead they made us wait much longer.) There are only a few places to sit while you wait so you have to stand outside in the sun or in the way of all of the people trying to order takeout cheesecake from this big display. We finally received our table there was no apology about the wait (which was much longer than they told us) or lack of a place to sit while you waited. I then asked the waitress if that wait was normal and she tells me they really don't have reservations. What? I told her we made a reservation on OpenTable. Then she comes back later and tells me what she meant to say is if you have a reservation they give you the next available table (which means that time really doesn't matter it seems and due to the crowd we had to wait much longer). We told her we now had an hour to eat and asked if that was possible. (Sometimes it is slow to get your food from the kitchen when they are that busy is why I asked). She put in our order and we did receive our food quickly (why the 3 fried appetizers were not warm I have no idea but we couldn't complain since we were in a hurry and we were desperate for quick food). And this avocado egg roll item that some people like we found not very good. We even mentioned it to her since it remained uneaten and she didn't apologize or offer to take it off our ticket. Maybe if it is was warm that would have helped but it was cold and basically a huge hunk of avocado wrapped and fried in a soggy wonton skin with a strange dipping sauce.) Then the entrees came out about 10 minutes after the appetizers and the entrees were warm and better than the appetizers. Then later the bread and butter came out. Overall, no one seemed to appreciate we were there. The waitress did hurry to get our food which we really appreciated but who wants to order and eat a $130 meal in 40 minutes so we could leave on time after standing up waiting nearly 30 minutes for a table you reserved to celebrate a birthday. By the way no time to order dessert and coffee (which is why I came here) because of the delay in receiving our table. Of course you come here for dessert hence the name of the place. I don't know if dessert is good or not because we had to leave so someone could get to work on time. (Note you spend the whole time waiting to be seated standing next to this huge display of all of the great choices of cheesecake during the long wait which now seems a bit mean since I didn't have time to eat any of them.) I asked again about the delay as I walked out and the young hostess didn't apologize or anything. I got this "that is just how it is" "we are really busy " type answer. Management may I suggest you train your employees to apologize for the wait if someone is questioning it as they leave the restaurant. After all we went to the trouble to make a reservation and you didn't honor it or even care that you didn't honor it. In fact you told us 10 minutes when we checked in with our reservation and then seated us much later. It really ruined the mood and timing of our whole meal.More

Date of visit: March 2022
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The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 28 March 2022

We are very sorry for the extended wait you experienced. We'd like to speak with you more. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a few days to get back to you. Thank you.

Reviewed 11 March 2021

I eat out all the time. I grew up going to The Cheesecake Factory so it's my go-to for comfort food. However, I've noticed someone is a little too bearish with the salt. The cheesecakes are still great. The avocado rolls never disappoint. But, EVERY...pasta dish I have ordered -- five in the past month -- have tasted like rock salt. I had to add sugar just to make it edible. I don't like adding sugar!! Stop it with the excess salt! I like salty foods, but not salty pasta!!!!More

Date of visit: March 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 13 March 2021

We're so glad you enjoy our Avocado Eggrolls and cheesecakes, Katrina. We are so sorry you have not been satisfied with your pasta dishes and we will follow up on this with our team. Thank you for your review and we hope to see you...More

Reviewed 31 October 2020

We stopped for a meal and it turns out to be a great choice, Chicken-shrimp gumbo was great. Great service, clean place, large servings, what else do you need? We loved it

Date of visit: October 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 November 2020

Thanks for your review. We're glad you enjoyed the large portions of our chicken and shrimp gumbo and our great service while dining with us. We hope to see you again soon.

Reviewed 21 August 2020 via mobile

YUM Service was great as usual. We were seated quickly and received our food promptly. We enjoyed the chicken salad sandwich, splitting it between us. Plenty for 2 people. Then we enjoyed our wonderful cheesecake. See you again next year when we’re in town!

Date of visit: August 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 21 August 2020

Thanks for your review, Jill. We're glad you enjoyed our Chicken Salad Sandwich and service during this visit. We hope to see you again soon for some more cheesecake.

Reviewed 12 July 2020

Takes forever to place a to go / pick up order. It is never ready when we get there. They did not include plasticware or the bread. They never marked a dish when we ordered gluten free or vegetarian. The ice tea is VERY EXPENSIVE!...Thank goodness the food is good or we would never stop here between Tulsa & Houston.More

Date of visit: July 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 13 July 2020

We are very sorry for the missing bread and utensils and the extensive wait you endured while picking up your to-go order, Jenn. We would have been frustrated too. Thanks for letting us know you enjoyed our good food and we hope you will give...More

Reviewed 21 June 2020

Great to get back or some kind of normal. Restaurant on hold and got seated on Bat. Great Service. Was not happy with first glass of wine barkeeper was great at fixing the drink into something amazing, Cheesecake was great as always.

Date of visit: June 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 23 June 2020

Thanks for your review, Patrick. We're glad you enjoyed our great cheesecake and service while dining with us. We hope to see you again soon.

Reviewed 15 June 2020

We went here for dinner to celebrate a birthday. Let me tell you, excellence is their standard regardless of what they do. I have the brick chicken, which was to die for, and the other members in my family loved their meals equally as much....Great service, excellent food and fun place to visit. The cheesecake is out of this world.More

Date of visit: June 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 16 June 2020

Thanks for your review, we're glad you enjoyed our brick chicken and service during this visit. We hope to see you and your family again soon for some more of our cheesecake.

Reviewed 8 March 2020 via mobile

Quality not what it used to be. Especially for the price. One app, 2 entree, three desserts for $100.More

Date of visit: March 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 10 March 2020

Thanks for your feedback, Shawn. Since you have dined with us before, you know this is not our standard. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also offer wonderful Small Plates and Snacks that are a great...More

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The Cheesecake Factory, Dallas - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeaway services.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4