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Cool River Cafe - Dallas

) #7 of 516 Restaurants in Irving $$$$ American, ,
1045 Hidden Ridge, Irving, TX 75038-3821
+1 972-871-8881
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Overview
  • Excellent43%
  • Very good36%
  • Average15%
  • Poor4%
  • Terrible2%
Travellers talk about
“steak” (66 reviews)
“crab cakes” (10 reviews)
Open Now
All hours
CUISINES
American, Bar, Grill
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1045 Hidden Ridge, Irving, TX 75038-3821
All Details
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Reviews (371)
Traveller rating
Traveller type
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1 - 10 of 364 reviews

Reviewed 1 week ago

Last Saturday evening we invited a couple we socialize with to meet us for dinner and drinks, at this well known Dallas area steakhouse. Once again we were not disappointed! The service was exactly what you expect of a classy restaurant. The server knew every...More

1  Thank Joseph H
Reviewed 1 week ago

Very classy, high dollar place. Haven't eaten here, but they do have some amazing drinks. Friendly staff and great atmosphere.

Thank Kenneth H
Management response:Responded 6 days ago

Kenneth, we are so happy you've enjoyed coming in. We'd love to have you back for dinner or lunch one day to try all of our new menu options!

Reviewed 2 weeks ago via mobile

A really fantastic roast beef sandwich and fries at Cool Ranch in the food court. Very gracious staff - enjoy your layover with some top flight food.

Thank Tom N
Management response:Responded 6 days ago

Thanks so much! We will pass your compliments on to the Love Field location!

Reviewed 2 weeks ago via mobile

I was so impressed with Cool River Cafe. The food was all delicious, one of the best steaks I've ever had. The service was equally as impressive. The servers were polite, helpful, and attentive. It was worth the drive from downtown Dallas.

Thank aryn14trkstr
Management response:Responded 6 days ago

Aryn, Thank you for the great review. We take pride in our food & service quality and we are so happy it exceeded your expectations. Looking forward to having you in again soon!

Reviewed 3 weeks ago via mobile

I have been meaning to give a review about my business celebration dinner a few months ago. I will have to say ...hands down it was a great night. My company was great and the Cool River Cafe staff and service made it even better....More

Thank texasshooter
Management response:Responded 3 weeks ago

Thank you so much for the great review! We hope to have you and your company in again very soon!

Reviewed 3 weeks ago via mobile

I am going to this excellent restaurant and bar many times in the past and had a business dinner here on a Tuesday night. My before-dinner drink service by Brittany was excellent. She was friendly and efficient. Philip, our server in the restaurant was also...More

Thank Mohsman
Management response:Responded 3 weeks ago

Mohsman, Thank you for the review. We appreciate your ongoing business and are happy you always enjoy the atmosphere and service. However, we are so sorry to hear about your experience with ordering the salads. You certainly can order a salad without an entree and...More

Reviewed 4 weeks ago via mobile

I've always enjoyed my dining experience at Cool River and this time was no different. Drinks : A fully stocked bar with a great wine selection. Food : Their new menu looked great and we tried a bunch of different things since it was a...More

Thank Drun007
Management response:Responded 4 weeks ago

Thank you for the review! We just finished a menu revamp so we are thrilled that you enjoyed everything. Looking forward to your next visit.

Reviewed 15 July 2017 via mobile

I had a business lunch there this week, just two of us. We hostess seated us immediately and then the chaos began. Under the guise of customer service, the waiter was a constant presence to the point of utter irritation. And when it couldn't get...More

Thank Mary S
Management response:Responded 17 July 2017

Mary, We are so sorry that you felt the service was intrusive. We strive to make sure each guest leaves happy and check in periodically to ensure this. We will take your review into consideration for future guests.

Reviewed 13 July 2017

Late lunch for 4. We sat in the bar area. The hostess stated it was less crowded, same menu and less noisy. It was less crowded and pretty quiet. That said we all expected better service. Our waitress appeared to have a 3 top, a...More

Thank steelcity1704
Management response:Responded 17 July 2017

We are so sorry for your experience with us and would love the chance to have you back in. Please email us at lascolinasevents@coolrivercafe.com and hopefully we can make things right. We look forward to hearing from you soon.

Reviewed 23 June 2017 via mobile

Service at least from the server that I had was terrible other than that great restaurant beautiful decorated inside and they have a cigar room.

Thank theosmith51
Management response:Responded 26 June 2017

Theo, we are so sorry you did not feel the service was where it should be. We take all reviews to heart and will work to make sure your next visit with us is a complete success! We hope to have you in again soon.

Nearby
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Nearby Attractions
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2.34 km away
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1.25 km away
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Irving Arts Center
61 reviews
3.00 km away
Ask a question
Questions & Answers
Treatro
8 May 2016|
AnswerShow all 6 answers
Response from Arnaldo V | Reviewed this property |
All depends on the time you are going.
0
Votes
Bety A
7 June 2015|
AnswerShow all 8 answers
Response from Rhett L | Reviewed this property |
no formal dress code but this is a nice restaurant with lots of business parties
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$45 - US$55
Cuisine
American, Bar, Grill
Meals
Lunch, Dinner, After-hours, Drinks
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Parking Available, Valet Parking, Television, Wheelchair Accessible, Serves Alcohol, Full Bar
Dining Style
Casual Elegant
Good for
Business meetings, Local cuisine, Groups, Special Occasion Dining, Bar Scene, Romantic
Open Hours
Sunday
11:00 - 00:00
Monday
11:00 - 00:00
Tuesday
11:00 - 00:00
Wednesday
11:00 - 00:00
Thursday
11:00 - 02:00
Friday
11:00 - 02:00
Saturday
11:00 - 02:00
Location and Contact Information
  • Address: 1045 Hidden Ridge, Irving, TX 75038-3821
    (MacArthur Blvd.)
  • Location: United States  >  Texas (TX)  >  Irving
  • Phone Number: +1 972-871-8881
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