Relaxed atmosphere plus good food & service. Menu pretty extensive. Not busy at all when we went at about 7.30pm
Relaxed atmosphere plus good food & service. Menu pretty extensive. Not busy at all when we went at about 7.30pm
The service was AWFUL!!! Me and my fiancé are traveling and stopped in to eat at this location in Roanoke the host wasn’t there when we walked in she returned pretty quickly got us a booth our waitress took a lil bit to get to...us and greet us and get our drinks she wasn’t to friendly first off she didn't even give us her name just asked what we would want to drink for our drinks and was about to take off and we had already picked out an appetizer since we was waiting so long to get our drink order and I had to hurry and tell her that we wanted an appetizer then she took off returned with our drinks and we was ready to order we both got 10oz sirloin side salad and he got a loaded baked potato and I got the rice pilaf. She told us the salad was a up charge to add as a side of course and asked if we wanted our salads first. He wanted his first and I choose to have mine brought out with my entree. She said ok I’ll have that out shortly we still haven’t received our appetizer which was just old bay shrimp not a hard appetizer to prepare. Then he finally got his salad I needed a refill had to wait a good 6 minutes on that had to drink my fiancés then we got our food the waitress didn’t even bring it out to us by this time we started eating I still haven’t received my salad half way threw our meal we both needed refills still hadn’t seen our waitress still no refill pretty much ate our steaks without a drop of anything to drink my side the rice was absolutely awful I love rice always love it but this one was sour rice should not be sour. So I took one bite and didn’t touch anymore of it. Still haven’t received my salad and still haven’t been asked how our meals was and still hadn’t seen the waitress at all still haven’t been offered a refill! 10-15 minutes go by and here comes the waitress FINALLY asked if we wanted refills and by this time I’m not happy so I let her no yes we do we’ve had to eat our entire meals without anything to drink and I still haven’t received my salad and the rice was awful it was sour she did apologize then says can I get you another side meanwhile I still haven’t received my other one!! And it took us that long to get any service at all so I declined because who knows how long it would’ve been to have to wait on that side! Finally got my salad and our refills and she brings our drinks then she brings our ticket and there was absolutely no modifications done to our ticket at least could’ve took the salad off or something since the salad took the very end to even receive or take the rice off since it was sour and couldn’t eat it! Also she returned for the check literally not even a second later!!! But our food took forever our drinks was forever but she returned real fast for the money just awful service. Before she took our ticket and money I asked her why nothing was modified and all the issues we had she stated that she had spoke with her manager about the rice and stated it was cooked first think this morning so it should’ve been just fine and pretty much there was nothing they could do but she would get the manager and let me speak with him. I said great thank you he comes to our table also not friendly at all and asks hi my name is and I’m the manager how can I help you I explain everything to him which I had to repeat myself multiple times because he couldn’t hear me even tho we was face to face and he said the same thing about the rice I watched them make it first thing and I was like I understand that I’m not saying it’s not fresh just letting you know it tasted awful and he was like ok right then stated well I can take the salad off and by this time the waitress had already took our check with our money so it was a lost cause and then he offers to give us 10% off for our next visit and once again we are traveling and have no places we could use the 10% back home. So nothing got solved and a lot of time and explaining wasted. We definitely will never be backMore
This business has lower ratings on another review site, and I can't understand why. We came in with 26 total people from a local soccer tournament for lunch. We were at our table having our drink orders taken in what seemed like no time at...all. Our waitress, Taylor, was fantastic and did a wonderful job managing such a large party. She was very friendly and made sure she kept us up to date on what she was doing. The manager(I forgot to ask his name) checked on us throughout the meal. Really nice people and the food was very good. We had the Florentine pizza, cheddar chicken grill, hot Sicilian, and the club sub. All of these entrees/apps were fresh and delicious. Great experience.More
Great menu, facility and food. Our server MADALYN on 7/22/2023 was amazing. She not only provided excellent service she was also very honest and also secured our left behind credit card. Very honest and trustworthy .
Shaker's is one of our favorite places to eat. However, due to the volume at which they play their music, it does not make for a pleasant meal or experience. We decided to try it again after a long absence but nothing had changed. I...asked twice for the volume to be lowered because it was very difficult for the three of us to carry on a conversation. I also noted there were several others in the dining area who seemed to be struggling to hear the conversations of their dining companions, as well. We will not return until this is corrected. No wonder so many people have hearing issues. :(More
Ordered the Philly Cheese Steak, which I have eaten many times. Philly Meat was really salty , the cheese wasn’t on the meat, but the cheese was on top of the bun and melted down the side of the bun. . I only ate half....Not very goodMore
We had a delicious dinner at a reasonable price. Fried oysters were hand-breaded and tender. Service by Karamy was excellent — friendly and professional!
We had a couple of hours to burn between hotel checkout and flight departure and the staff at this restaurant took really good care of us! They helped stow our bags and gave us a quiet spot in the back. The food was lovely and...the proportions generous. I had the blackened ahi. They have some fun cocktails to pass the time. Our server was like a good friend by the time we left!More
I am confused how this restaurant is currently ranked #7 in Roanoke. The family wanted to go out for a nice dinner so I suggested we try Shakers because of its high rating. I don’t feel like our expectations were too high because of the...#7 ranking and paying $30+ each for steak. At a minimum, you expect them to be cooked correctly. They were not. All steaks were cooked exactly the same - well-done and dry. We had ordered steaks medium and some medium well. My husband did complain which was awkward but he received a small refund - only for his steak. Maybe this high rating is for food other than steaks but our side items were not that great either. My family has now banned me from suggesting restaurants. On the way home we had a lively discussion about TripAdvisor reviews. They are only as good as the feedback given, so this is our honest feedback. We do not recommend Shakers based on our experience.More
Shakers has a great variety. It's a big place so there is seldom a wait to get seated. They have a nice bar area where you can watch games. Also there is a big room for private parties.
Fast seating. Great atmosphere. The menu is amazing. I'm a southern Geechee girl and was impressed by the selections. It was hard to choose due to every entree was unique and had a twist of flavors. I chose the catfish bowl with grilled chicken added....The portions were for two. The creole sauce with shrimp and sausage was a delight. The creamed spinach was mouthwatering.More
Had dinner with my bestie and family before we went to see a play. Food was good, Good portion sizes. Pretty good size menu to choose ftom.
Super friendly and helpful staff. Great menu! Very patient with us - a tired family with 3 young, hungry kids. The manager even came over to bring the kids crackers while we waited for our food. Tacos and fries were great.
Stopped by for dinner and had the Honey Glazed Pork Chops and house salad . Nice flavor to the honey glaze. I was seated promptly and the server checked in with me often.
Very much co-operative hotel staff. Food was good and delicious. Appreciated to whole staff and keep it up..