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Texas Steakhouse & Saloon

103 Alex Ln, Charleston, WV 25304-2971
+1 304-925-7258
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Overview
  • Excellent13%
  • Very good20%
  • Average29%
  • Poor17%
  • Terrible21%
Travellers talk about
“salmon” (6 reviews)
“filet” (2 reviews)
“soft butter” (3 reviews)
Closed Now
Hours
CUISINES
American, Steakhouse, Bar, Pub
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
103 Alex Ln, Charleston, WV 25304-2971
All Details
Write a ReviewReviews (104)
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1 - 10 of 104 reviews

Reviewed 2 weeks ago via mobile

Pulled off the highway for lunch. We were hungry. The parking lot was full. We love Texas BBQ. We avoid franchised restaurants. Didn’t realize it was a franchise until we were at our table. Now I know why this place is so awful. A true...More

Thank Laurel M
Reviewed 2 August 2018

To say we were disappointed is an understatement. When we were seated, the dining room was about 1/2 full, which one would assume that getting your meal in under an hour wouldn't be too much to ask. We were seated by the hostess, which as...More

Thank IslandLover1961
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 6 September 2018

IslandLover1961, We are sorry to hear about your recent experience with us. We would like to collect some more information about your experience if you could message us at: tiffany@tss-llc.com.

Reviewed 11 July 2018 via mobile

The food was not edible. I was on a business trip with a coworker. We did not eat the food served. The server offered to take the food off our bill - but we refused. We didn’t want them to think we were looking for...More

Thank KYLEXtraveler
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 6 September 2018

KYLEtraveler, We are sorry to hear about your experience with us. If you could email me with more details about your experience it would be appreciated: tiffany@tss-llc.com.

Reviewed 11 July 2018 via mobile

We travel on business a lot. We normally eat someplace close to our hotel. Location is great. Food was horrible. I ordered the steak tips with onions and peppers, mashed potatoes and mushrooms. The mashed potatoes were dry..like they mashed up an old baked potato....More

Thank Smartpopky
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 6 September 2018

Smartpopky, We are sorry to hear about your experience with us. We would like to collect some more information from you in regards to your visit. Please feel free to email me at tiffany@tss-llc.com.

Reviewed 24 June 2018 via mobile

My husband and I stopped here traveling back up from down south. We should have left as soon as we waited 10 min. For the hostess to come. We were seated, our waitress Norma, was very nice, we asked for the craft beer list as...More

Thank kwiles81
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 6 September 2018

Kwiles81, We are disheartened to hear about your experience. We pride ourselves on providing hot and delicious food, expedient and friendly service, and having a clean restaurant. We are saddened to hear we did not meet our or your expectations. We would like to collect...More

Reviewed 5 June 2018

We had dinner here whilst staying at the Days Inn across the road. The food was good but the service was pretty slow and average.

Thank Megan L
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 6 September 2018

Megan L., Thank you for the review! We will pass on your feedback about the slow service so we can continue to improve. We are glad you enjoyed the food and hope to see you again soon!

Reviewed 18 May 2018

The restaurant wasn't busy. There was no one at the door to greet us and it took forever for anyone to notice. Then once we were seated, it took a long time to be served. We ordered our drinks, and waited another twenty minutes for...More

Thank Miranda C
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 6 September 2018

Miranda C., We are disappointed hearing how unpleasant your experience was. Please feel free to email me about your experience: tiffany@tss-llc.com.

Reviewed 22 April 2018 via mobile

The hotel that we stayed at recommended this restaurant. It was such a disappointment. It took 20 minutes to get seated even though there were a lot of open tables. Drinks and rolls arrived immediately. About 10 minutes to order. After 30 minutes we asked...More

Thank harris4303
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 6 September 2018

Harris4303, We are sorry to hear about your wait time and your food arriving cold. Please feel free to email with more details about your experience: tiffany@tss-llc.com.

Reviewed 29 March 2018

We waited for five minutes for the hostess to show up. She took our name and we waited for 20 minutes in the lobby area. Apparently the hostess was also helping in the kitchen area. I signaled her one time to let her know customers...More

Thank andy54414
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 6 September 2018

Andy54414, We apologize for the long wait time but happy to hear you enjoyed the food. We are capable of better and will pass along your feedback to our staff so we can continue to improve.

Reviewed 27 March 2018 via mobile

I'm on the road again this time my bf and I went here for dinner he had the black and blue burger I had the lemon butter chicken it was moist then had the peach cobbler no topping so that's a no we had drinks...More

Thank Patti B
Tiffany C, Guest Relations Manager at Texas Steakhouse & Saloon, responded to this reviewResponded 6 September 2018

Patti B., Thank you for the kind words! We are happy you enjoyed your visit and will be back! We look forward to it!

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$5 - US$20
Cuisine
American, Steakhouse, Bar, Pub
Meals
Lunch, Drinks, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Accepts Credit Cards
Good for
Kids, Child-friendly
Open Hours
Sunday
11:00 AM - 10:00 PM
Monday
11:00 AM - 10:00 PM
Tuesday
11:00 AM - 10:00 PM
Wednesday
11:00 AM - 10:00 PM
Thursday
11:00 AM - 10:00 PM
Friday
11:00 AM - 11:00 PM
Saturday
11:00 AM - 11:00 PM
Location and Contact Information
  • Address: 103 Alex Ln, Charleston, WV 25304-2971
  • Location: United States  >  West Virginia (WV)  >  Charleston
  • Phone Number: +1 304-925-7258
Description
Texas Steakhouse & Saloon is a casual dining Steakhouse. Our menu is full of appetizing items with an emphasis on steaks. We also have award winning ribs, fresh seafood & chicken, as well as a variety of garden fresh salads, appetizers & homemade desserts. We pride ourselves in serving a great meal with value & variety in a family friendly environment. Dine In - Take Out - Catering
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