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202 Kanawha Mall, Charleston, WV 25304-0004
+1 304-925-6334
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  • Excellent23%
  • Very good29%
  • Average15%
  • Poor18%
  • Terrible15%
5 weeks ago
“Disappointing ”
1 Aug 2017
“Service has plummeted and food quality is poor”
Open Now
All hours
American, Bar
$$ - $$$
202 Kanawha Mall, Charleston, WV 25304-0004
All Details
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Reviews (38)
Traveller rating
Traveller type
Time of year

1 - 10 of 38 reviews

Reviewed 5 weeks ago via mobile

We waited. And waited. And waited. For drinks, food and refills. Part of our order never came out. After I mentioned it to Hannah (our server), she did take it off of the bill, but still. Her service was painfully slow at a time when...More

Thank Lesley T
Reviewed 2 August 2017

This could be a great place if it wasn't so filthy. The servers could care less if they take your order, it is as if you are interrupting their day. Maybe the manager should TAKE their CELL PHONES and teach them how to bath THEN...More

1  Thank AirForceTraveler
Reviewed 10 July 2017 via mobile

The lack of cars in the parking lot should have been the first sign. Sit down and told the soda machine is out. Ok, things just happen. Apparently the kitchen attempted to make lemonade, the kids hated it. Took a long time for the food...More

Thank KGDaniel3
Reviewed 10 July 2017 via mobile

Then coming here consistently and the food and the service has been always good to excellent. Only complaint sometimes to restaurants too cold

Thank Rick C
Reviewed 8 March 2017

2 out of 3 times we left because no one approached our table. We thought we would give it another try and was very disappointed. The food is awful, the Menu is bad. More of a pub style menu then meals. This place has drastically...More

Thank Janie A
Reviewed 16 February 2017 via mobile

Haven't been to an Applebees in years so we decided to try it. To start off we stood there and waited to be seated(no one else waiting) for about 2 min. The hostess was about 5 feet in front of us just looking at the...More

Thank chamberskn
Reviewed 6 January 2017

Long trip. Stopped at Applebees's for lunch. Service was very slow. I ordered a Cabernet and got a white wine. I sent it back. The bartender poured it back in the bottle. After seeing that every thing else was suspect. Never again.

Thank projectboy
Reviewed 7 June 2016

Had dinner here. Service and food was what we have come to expect from Applebee's. Located in a strip shopping center off McCorkle Ave. Was quite crowded at the time we visited so assume this is a pretty popular site. Had their 2 for $25...More

Thank Don49680
Reviewed 17 May 2016 via mobile

Applebee's has a nice assortment of dishes but their appetizers are extra special. A meal in its self. Try the boneless chicken wings. They are exceptional.

Thank Mary Z
Reviewed 29 April 2016

have been here three times with family it is their favorite place for a good dinner, I enjoyed it, but then I have eaten at a lot of Applebee's all over the Us never had a bad experience at any of them

Thank Alice R
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2.49 km away
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304 reviews
4.89 km away
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4.72 km away
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$21 - US$30
American, Bar
Lunch, Dinner
Restaurant features
Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Takeout
Good for
Open Hours
11:00 AM - 12:00 AM
11:00 AM - 12:00 AM
11:00 AM - 12:00 AM
11:00 AM - 12:00 AM
11:00 AM - 12:00 AM
11:00 AM - 1:00 AM
11:00 AM - 1:00 AM
Location and Contact Information
  • Address: 202 Kanawha Mall, Charleston, WV 25304-0004
  • Location: United States  >  West Virginia (WV)  >  Charleston
  • Phone Number: +1 304-925-6334
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