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Kai Sushi Bistro - The Ritz-Carlton, Kapalua

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1 Ritz Carlton Dr, Lahaina, Maui, HI 96761-9067 (Office Road)
+1 808-665-7089
Website
Today
17:00 - 21:00
Closed now
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Hours:
Thu - Mon 17:00 - 21:00
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174 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Twinsburg, Ohio
Level Contributor
351 reviews
216 restaurant reviews
common_n_restaurant_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW via mobile

I hope this restaurant to get a view of the hotel as well as the best rated sushi restaurant on Maui. Because I want to see the hotel in their life, and walk around and see all the melodies, I scheduled our dinner at 5:30 PM, right in the middle of happy hour. That was a wise decision. They have... More 

Helpful?
Thank Bruce C
Chicago, Illinois
Level Contributor
61 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 31 January 2017 via mobile

When you are at Kapalua and want sushi you have two excellent, contrasting choices. One choice is Sansei Kapalua which is excellent and very much westernized. Sansei is casual, free wheeling fun with an active (and often noisy bar). Great food and fun Another choice is Kai Sushi at the Ritz Carlton. Kai is very quiet, elegant, and could easily... More 

Helpful?
Thank Argyle41
Henderson, NV
Level Contributor
211 reviews
144 restaurant reviews
common_n_restaurant_reviews_1bd8 128 helpful votes
2 of 5 bubbles Reviewed 27 November 2016 via mobile

Too bad the fish sacrificed its life for this--especially at the Ritz. We have eaten at many sushi restaurants world wide and have had the pleasure of dining frequently at a master sushi chef's restaurant so we think that we are fair judges. The good--the fish was fresh and the portions were generous. The bad, well let's start out with... More 

Helpful?
Thank NikkoHenderson_NV
The Ritz Carlto... K, Manager at Kai Sushi Bistro - The Ritz-Carlton, Kapalua, responded to this review

Aloha NikkoHenderson_NV, Mahalo for dining with us and taking the time to share your feedback. I was very pleased to hear that you enjoyed the quality of fish and the generous portion size. That said, I apologize that we were sold out of a few menu items. The Thanksgiving holiday is definitely a busy time for us and while we... More 

St Louis
Level Contributor
16 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 November 2016 via mobile

Wonderful sushi that was expertly prepared and presented. An excellent time in a great environment. My best friend knows his sushi and also gives this a 10/10! We highly recommend!

Helpful?
Thank RJCardinalFan
Lynchburg, Virginia, United States
Level Contributor
153 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 3 November 2016

We like to mix in a dinner at a good sushi restaurant during a vacation week with other nights spent at high end restaurants. Kai Sushi was a good change of pace with well made rolls. We find we can more likely avoid overeating and keep the cost a little less at a good sushi restaurant such as Kai Sushi.

Helpful?
Thank Karl B
Level Contributor
4 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 18 October 2016 via mobile

Straightforward, traditional sushi fare you'd expect - well executed. Location lets you overlook the Ritz Carlton's oceanfront terraces and pools and lobby.

Helpful?
Thank Underdog-traveller
Tampa, Florida, USA
Level Contributor
124 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 17 October 2016

Good sushi, a little pricey but that was expected given the location. Service was good and the presentation was excellent.

Helpful?
Thank jhwwre
Sayville, New York
Level Contributor
32 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed 3 August 2016

Sorry to say this place was terrible! We are staying at the Ritz and while the server was nice and the place pretty the food was gross! I ordered the seared salmon roll and they must char it with a blow torch because it had the worst chemical flavor. The other rolls were very small. All four of us thought... More 

Helpful?
1 Thank BellaBella30
The Ritz Carlto... K, Executive Chef at Kai Sushi Bistro - The Ritz-Carlton, Kapalua, responded to this review

Aloha BellaBella30, While I was pleased to read that you enjoyed the service and ambiance at our restaurant, I was very disappointed to learn that you felt the food quality was lacking and left feeling this way. I can assure you that this is not typical of Kai or our other restaurants as our culinary team always strives to provide... More 

New York
Level Contributor
62 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 5 July 2016 via mobile

We were promptly seated but the waitress came by to our table only occasionally. Didn't like the overall service. I've had better sushi in NYC so nothing fabulous, but it wasn't bad either. Ambiance was good as it is open on one wall so you can enjoy the fresh air.

Helpful?
Thank arcanax
The Ritz Carlto... K, General Manager at Kai Sushi Bistro - The Ritz-Carlton, Kapalua, responded to this review

Aloha arcanax, I’m sorry to hear that we did not exceed your expectations when you dined with us. Please know that our Ladies and Gentlemen pride themselves on providing the finest personalized service and high quality, fresh ingredients. I do apologize the we did not exceed your expectations in these areas. Thank you again for taking the time to leave... More 

Charlotte, North Carolina
Level Contributor
14 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 June 2016

All of the fish is extremely high quality. They also had a kids menu so our daughter, who won't eat sushi was able to order hot dog and french fries. The Tuna, Salmon and yellow tail were excellent. Great view and service.

Helpful?
Thank DiningDocNC

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$30 - US$50
Cuisine
Japanese, Seafood, Sushi, Asian
Meals
Dinner
Restaurant features
Takeout, Full Bar, Reservations, Seating, Waitstaff, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible
Dining Style
Casual Dining
Good for
Business meetings, Child-friendly, Romantic
Open Hours
Sunday
17:00 - 21:00
Monday
17:00 - 21:00
Thursday
17:00 - 21:00
Friday
17:00 - 21:00
Saturday
17:00 - 21:00
Location and Contact Information
  • Address: 1 Ritz Carlton Dr, Lahaina, Maui, HI 96761-9067
    (Office Road)
  • Location: United States  >  Hawaii (HI)  >  Maui  >  Lahaina
  • Phone Number: +1 808-665-7089

Questions & Answers

Questions? Get answers from Kai Sushi Bistro - The Ritz-Carlton, Kapalua staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?