We stayed at the Aston Kaanapali Shores last week and the visited the Beach house a couple of times. Food comes out so quickly, make you wonder if its just being reheated.
It really depends on who is working cause we had too totally different...experiences. Wasn't spectacular by any means. First morning, server was fast, attentive and simply we got service. no fuss, you know get the menu order and simple politeness and everyone on their merry way. Average to above rating. The next time we visited for Breakfast must have been the worst experience of my life we any establishment. The server we had must have been the rudest person ever, and openly rude. Not within 30sec of us sitting down he was ready to take our order, we hadn't even pickup the menu. Wife ordered tea; hot tea; his comment was who drinks hot tea? when the tea came out, he had sent Camoline tea. We had to send that back and had to ask for Black / Breakfast tea. Tea came out, no milk. We had to ask for Milk, they seemed upset. I then attempted to call the server over a few time to take our breakfast order and he made eye contact each time and then turned and went to attend to other tables that didn't need service. finally we placed our order, I had the omlette, he didn't ask what time of bread, which the server on the first day had asked. Wife ordered the pancake, and specified No Meat. When her dish came out, it was loaded with sausages. We had to send that back; now you can see our frustration. Finally they came with the pancake; no syrup. We had to ask for the syrup. Others around us had ordered pancake and we saw that when their dish came it was all included without the need to ask. Someone came and dropped the syrup. Then worst of all, our server came to my wife and said " now is there anything less I can run and get for you" we politely replied no. Simplify like the first day, we just wanted someone to take our order, bring out the correct order and move on. That wasn't the end of the drama. This server, not within a minute into us digging into the breakfast comes over and backhanding leaves the bill on the opposite side of our table without saying a word. I was horrified that someone could be that rude in the service industry. This server didn't look like a local, older guy with and American accent. so again, it depend on who is serving you. otherwise average restaurant.More