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Shake Shack

Certificate of Excellence
$$ - $$$
Flatiron District
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Southeast Corner of Madison Square Park, Near Madison Ave. and E. 23rd St., New York City, NY 10010
+1 212-889-6600
11:00 - 23:00
Closed now
All hours
Sun - Sat 11:00 - 23:00
More Info
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5,595 Reviews from our TripAdvisor Community

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Showing 2,187: English reviews
Adelaide, Australia
Level Contributor
199 reviews
112 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

We went to one shop to find a closed notice on window - no reason just closed. Went to another and tried for the first time. These are very popular in NY but for my first time i could not believe how small the burgers were. My caramel thick shake which is a great flavour was only 3/4 filled. For... More 

Thank jon m
New York City, New York
Level Contributor
12 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Known for consuming the hour-long lunchtime break of summer interns schlepping at firms in the area, the snakelike line at Shake Shack in Madison Square Park is as iconic a tourist attraction as purchasing a burger from the venue itself. Originally operating from a hot dog cart to support the Madison Square Park Conservancy’s first art installation, “I Heart Taxi,”... More 

Thank Chic_Traveller123
Lorain, Ohio
Level Contributor
10 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 days ago NEW

I get that in NYC most people try to do upscale meals but we were traveling with 3 young kids and when we were hungry we needed to be sure they would eat the food. We ended up at Shake Shack twice in 3 days and we couldn't have been happier. We visited the one in the upper west side... More 

Thank Jessica K
Whitehall, Pennsylvania
Level Contributor
115 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW via mobile

We tried these burgers before our Billy Joel concert.The burgers and shakes very good but fries just average.Get the double the portions are not too big.In and Out still my favorite on the West Coast.

Thank joseph d
Los Angeles, California
Level Contributor
415 reviews
118 restaurant reviews
common_n_restaurant_reviews_1bd8 357 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW via mobile

This is on par with McDonalds at best. Can't understand the great reviews and the long lines at this chain. We ate at the one near the waterfront. It was quick is the only positive

Thank ZZMimi
Level Contributor
24 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

IF you want one of the best burgers in town you need to eat here! This is probably my top 3spot to eat if you're heading to New York. All from the meat, cheese, bun , sauce everything match and melts in your mouth. The line it's kind a ridiculous if your there around lunch or dinner but if your... More 

Thank Robert M
Christchurch, New Zealand
Level Contributor
236 reviews
161 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Better than McDonalds, but like a fattier version of Burger Wisconsin, Burgers and Beers, Burgerfuel, Velvet Burger etc. A must-do when you're in the States though :) get the shake too - more calories than the burger!!

Thank jemmah3
Gotha, Florida
Level Contributor
191 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

We had a 15 minute wait. They gave us a pager to let us know when our food was ready. We decided to try one of the holiday shakes so we got the chocolate peppermint that had crushed candy cane in it. It was very minty! The burgers were good and I love the crispy fries. Fun atmosphere even in... More 

Thank M1chtopher
Stratford, Canada
Level Contributor
34 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

Be prepared to wait in line - BUT this burger is SOOOOOO worth it!!!! Very yummy - eye appeal is incredible!!

Thank Kidstaxidriver
Level Contributor
13 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW via mobile

Be prepared for a LONG wait in line- it's always well out the door. The Chicken sandwich was the best of its kind I've ever had. The burgers are good, but small, especially considering the price. My 5 and 7 year olds finished a burger without a problem. If the weather isn't good, keep in mind there's virtually no seating... More 

Thank KMdds

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
Average prices
US$5 - US$20
American, Fast food
Brunch, Lunch, Dinner, After-hours
Restaurant features
Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Outdoor Seating, Seating
Good for
Cheap Eats, Local cuisine, Kids, Child-friendly
Open Hours
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: Southeast Corner of Madison Square Park, Near Madison Ave. and E. 23rd St., New York City, NY 10010
  • Location: United States  >  New York (NY)  >  New York City>  > Flatiron District
  • Neighbourhood: Flatiron District
  • Phone Number: +1 212-889-6600
Shake Shack is a modern day "roadside" burger stand serving the most delicious burgers, fries, hot dogs, frozen custard, beer, wine and more.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Shake Shack and other visitors
5 questions
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Frisco, Texas
over a year ago
Central New Jersey
over a year ago

See all questions (5)

Questions? Get answers from Shake Shack staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Flatiron District

Neighbourhood Profile
Flatiron District
Offering many of city’s best restaurants and shops set amid classic New York architecture, the Flatiron District is no longer under the tourist radar. At 23rd Street is the famous triangular Flatiron Building, which makes a good picture no matter what angle you photograph it from. Be sure to look up at the elegant architecture as you stroll the streets- much of this neighborhood is part of a historic district that was home to many of the city’s most famous department stores at the turn of the century. At the northern end of the neighbourhood, Madison Square Park is best known for being the home of a famous burger shack, but it can also be a quiet refuge to spend an afternoon, and it frequently hosts interesting public art exhibits. In the lower part of the Flatiron District you'll find Union Square, a bustling crossroads at all times of day and night.
Explore this neighbourhood