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The Cheesecake Factory

Certificate of Excellence
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10260 Midtown Pkwy, Jacksonville, FL 32246-7408
+1 904-998-9511
11:00 - 00:30
Closed now
See all hours
Sun 10:00 - 23:00
Mon - Thu 11:00 - 23:00
Fri - Sat 11:00 - 00:30
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675 Reviews from our TripAdvisor Community

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Showing 634: English reviews
Suffolk, Virginia
Level Contributor
170 reviews
128 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
Reviewed yesterday NEW

This is located at St John's Town Center. We took the first available seats for two and didn't wait five minutes before we were seated outside. The servers were friendly. The food is very good- and quickly prepared. We left stuffed!

Thank JCKimmer
Level Contributor
33 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW via mobile

The service was okay, but the food was so so. Friendly staff at front, but...i think I'm over it. The only thing i will come to any cheesecake factory for in the future is cheesecake. They really ate overpriced. Don't you agree?

Thank worknbills o
Jacksonville, Florida
Level Contributor
14 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

My daughters and I enjoy the Cheesecake Factory. I've never gotten anything there that I didn't like. We usually share a dessert because we are so full from the meal. We've been there several times that we did not have to wait more than 5 minutes to be seated. But, there has been times that once seated the service was... More 

Thank Creationsbycindy
Bluffton, South Carolina
Level Contributor
86 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
Reviewed 4 days ago NEW

cheesecake is awesome , place is known for their outstanding service nationwide, great menu and nicely decored

Thank keviacono
Level Contributor
5 reviews
4 restaurant reviews
Reviewed 5 days ago NEW via mobile

I took my young granddaughter and daughter to lunch. We requested a table outside and were seated fairly promptly. We waited almost 15 minutes before anyone acknowledged us. Ten minutes later we were brought menus and water. About 20 minutes later a different person took our order and our food did not arrive for 45 more minutes. In the meantime... More 

Thank Carol T
Jacksonville, Florida
Level Contributor
20 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Wish they would down size menu so they could do better dishes. Avocado egg rolls are even bland now. Used to be better.

Thank Deb P
Southwest Gulf Coast, Florida
Level Contributor
29 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW

Good service and great food in a stunning, unusual architectural setting. Would highly recommend. Its name would lead you to believe it was merely a desert venue, but it is soooo much more. However the deserts are stupendous, to say the least.

Thank VaT R
Jacksonville, Florida
Level Contributor
15 reviews
13 restaurant reviews
Reviewed 1 week ago NEW

Seems to be a pattern here in Jacksonville where these better restaurants hire college grads who can't find jobs otherwise, who end up being rude to and even abusing the customers. Food is typical Cheesecake Factory yummy but once again the young angry staff ruin it for the customers. What a waste.

Thank stephenwknuth
Kingston-upon-Hull, United Kingdom
Level Contributor
210 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
Reviewed 1 week ago

We visited here around 6.30 pm Thursday evening. We waited only a few minutes before we got seated. The service was not ultra fast but not too bad. My meal was hot but my wife's was not too hot. The food was tasty though as usual for a Cheesecake Factory. All in all a good experience. Hope this is helpful.

Thank ukdryver
Jacksonville, Florida
Level Contributor
17 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

I eat here couple days ago with another family. First, we have to wait 1 hour to get a table of six. Lucky, the mall is there. The meal are classic type of food, large enough for two people. I personally liked the food. The service was good.

Thank Andrei C

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Restaurant Details

Rating summary
  • Food
  • Value
Italian, American, Vegetarian Friendly, Vegan Options, Gluten Free Options
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Special Occasion Dining, Kids, Bar Scene, Child-friendly
Open Hours
10:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 00:30
11:00 - 00:30
Location and Contact Information
  • Address: 10260 Midtown Pkwy, Jacksonville, FL 32246-7408
  • Location: United States  >  Florida (FL)  >  Jacksonville
  • Phone Number: +1 904-998-9511

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cheesecake Factory and other visitors
3 questions
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Charleston, South Carolina
4 months ago
Charleston, South Carolina
4 months ago
Fort Myers, Florida
10 months ago

See all questions (3)

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?