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The Village Cafe & Creamery

Certificate of Excellence
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634 Parkway, Suite #17, Gatlinburg, TN 37738-3241 (Formerly Jordan's Village Creamery)
+1 865-436-0888
09:00 - 22:00
Closed now
See all hours
Sun 10:00 - 21:00
Mon - Thu 09:00 - 21:00
Fri - Sat 09:00 - 22:00
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141 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 141: English reviews
Pigeon Forge, Tennessee
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 6 August 2016

Went in to order and coffee and large coke. Cashier was not friendly, then when my husband came in to grab his coffee with our registered service animal she told us to get our dog out service animal or not she did not care. My husbank pulled out his card and said maam he is a service animal and he... More 

1 Thank mh0rne
Management response:

We had only owned the business one week when this happened. I was out of town and my husband and employee were running the shoppe. We are so very sorry that this happened! My husband was literally sick over it. We have since relieved our employee of her duties. We hope that you will come back and visit us, so... More 

Level Contributor
17 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 July 2016

Tons of choices for a great ice cream or coffee break. Had a strawberry cheesecake malt suggested by the women behind the counter. Awesome choice!

Thank Beth G
Louisville, Kentucky
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 June 2016 via mobile

This place is just awesome. It is a tiny little shop tucked back in a huge strip of shops. The person working the counter was super friendly the prices where reasonable and the ice cream is to die for. Check this place out it is a true gem.

Thank djdavenp
Aurora, Colorado
Level Contributor
51 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 23 June 2016

We stopped in for ice cream after dinner while looking at all the shops. There was one woman running the place, and she was awesome! A great personality! I had a Cookies & Cream Shake. There were 4 of us and several other people came in after us. She took care of everyone one at a time, but was funny... More 

Thank rsloustalet
Kalamazoo, Michigan
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 9 April 2016 via mobile

My children and I stopped in Gatlinburg for the day and this was one of the best places we could have stumbled upon! First off, it's an adorable little cafe! Love the feel of it! The owners are extremely friendly and you can tell they have a genuine love for what they do! Second, and I suppose, most importantly, this... More 

Thank Holls1211
2 reviews
5 of 5 bubbles Reviewed 1 April 2016 via mobile

Needs Google update. Off the main drag near the Tervis shop, but such a great find!! Excellent customer service and awesome coffee! Village Cafe and Creamery on TripAdvisor https://www.tripadvisor.com/Restaurant_Review-g60842-d1112023-Reviews-Village_Cafe_and_Creamery-Gatlinburg_Tennessee.html?m=19904

Thank Heather B
Lake Villa, Illinois
Level Contributor
22 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 March 2016

We left coffee and company because of rude customer service and happen to just walk into this great coffee shop. Wow what a difference. The staff was really friendly and talkative. They didn't rush us out and gave us the best service in Gatlinburg. I would highly recommend going here if you want the southern hospitality with great tasting coffee.... More 

Thank M W
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 March 2016 via mobile

Owners are awesome!!! Very nice couple! Great coffee and ice cream too! Thanks for being so nice to our kids! We'll be back for sure!

Thank mnmwalker328
Atlanta, Georgia
Level Contributor
115 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 20 February 2016

Comparably-priced Latte and Hot Chocolate. Nice proprietors. Very conscientious by making our kids' hot chocolate not as hot for our kids. Only place we found so far that offered soy as an alternative to dairy. The chai tea latte with soy that we ordered was really good.

Thank SongMan67
Level Contributor
473 reviews
296 restaurant reviews
common_n_restaurant_reviews_1bd8 132 helpful votes
5 of 5 bubbles Reviewed 1 February 2016 via mobile

There are lots of good ice cream places in Gatlinburg so each time I try a different place see who I like better and this was very good. Fresh and friendly as well.

Thank Brent B

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    4.5 of 5 bubbles
Average prices
US$3 - US$10
American, Cafe
Restaurant features
Seating, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Outdoor Seating, Accepts American Express
Good for
Kids, Child-friendly
Open Hours
10:00 - 21:00
09:00 - 21:00
09:00 - 21:00
09:00 - 21:00
09:00 - 21:00
09:00 - 22:00
09:00 - 22:00
Location and Contact Information
  • Address: 634 Parkway, Suite #17, Gatlinburg, TN 37738-3241 (Formerly Jordan's Village Creamery)
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-0888
A Café and Creamery featuring specialty drinks - Hot & Cold / coffee / sodas. Hand Dipped Ice Cream, Milkshakes, Malts, Old Fashion Sodas, Fresh Baked Soft Pretzels, Pizza Nachos, Slushies, Smoothies, Floats, SnoCones, Affogato, Cappuccinos, Frappes and Lattes, Spiced Cider (seasonal).

Questions & Answers

Questions? Get answers from The Village Cafe & Creamery staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?