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Ben & Jerry's

638 Parkway, Gatlinburg, TN 37738-3204
+1 865-436-6272
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  • Excellent45%
  • Very good28%
  • Average15%
  • Poor6%
  • Terrible3%
Travellers talk about
“ice cream” (102 reviews)
“waffle cone” (14 reviews)
“dipped cones” (2 reviews)
Open Now
All hours
638 Parkway, Gatlinburg, TN 37738-3204
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Reviews (182)
Traveller rating
Traveller type
Time of year

1 - 10 of 182 reviews

Reviewed 1 week ago

You can not go wrong with Ben and Jerrys for a late night snack. Had butter pecan double scoop. Delicious. Not crowded this time of year. Was a great decision on when to come to Smokies.

Thank Rick C
Reviewed 23 April 2017

There is so much food everywhere, I decided to cut back on the breads and go for the ice cream. Delicious afternoon snack and friendly, courteous service. It's a busy place but the service was just fine.

Thank Lisa B
Reviewed 19 April 2017

This is great place to get some cold refreshment after walking the parkway for hours! Lots of flavors and options to choose from. It's worth the price for something a little special treat!

Thank Buffygray
Reviewed 17 April 2017

While the service was lacking, I can't fault the two people working for not wanting to be there on Easter Sunday. The selection of ice cream was great; I got my favorite (Phish Food) and my husband was satisfied with his as well.

Thank JAK5878
Reviewed 16 April 2017

Okay I can buy a lot of Ben and Jerry's at my local grocer for 12 bucks. I understand the location thing, and the ice cream is good, but I laughed when the nice kid behind the counter told me the total. Each small cup...More

Thank terri828
Reviewed 15 April 2017

Not much area for sitting down, it was raining outside so it would have been nice to have a few more seats, we managed. The ice cream is always a family favorite, and this was great. Good service, behind the counter, very nice. Tables could...More

Thank dtruchan13
Reviewed 9 April 2017 via mobile

Dropped in for a sweet treat and was created with good customer service. Cotton Candy is my all time favorite flavor.

Thank Michelle G
Reviewed 6 April 2017

When we stopped in, it just happened to be free scoop day. Ben and Jerry's had teamed up with a bear preservation group, and you could get a waffle cone for a small donation. The line wasn't overly long and the employees had an efficient...More

Thank KY_EMT
Reviewed 5 April 2017 via mobile

Great ice cream and friendly service! The prices are a bit high but it was sooo goood. Worth every cent.

Thank Jason C
Reviewed 24 March 2017

If your walking the strip in Gatlinburg and need have a sweet tooth then I recommend stopping at Ben and Jerrys and getting a scoop of ice cream. The prices are a little high but worth it.

Thank GoldRushJunkie
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Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 21:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 638 Parkway, Gatlinburg, TN 37738-3204
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-6272
  • E-mail
For all the euphoric flavors you can't get enough of – especially the ones you can't get in ordinary stores – nobody scoops Ben & Jerry's better than we do at our scoop shops.