This place is so mismanaged it’s remarkable it’s still open. Understaffed, no service, no regard for customers. The four of us arrived at 5:30 and were told the wait would be 45 min. At least 10 empty tables—including inside and out—were visible. We were told...that there was no staff to cover the tables, so we couldn’t be seated at one. We asked if we could sit at one and just get drinks, and wait the 45 minutes for food service. The answer was no. Excuse me, what? What? That doesn’t even make sense.
We gave our names, and crossed the street to Fuse—which by the way has a friendly, welcoming staff—had drinks and apps and then crossed back over to Tremonte, expecting a table. The hostess told us she called our names and when we didn’t answer took us off the list. Again, what? We certainly weren’t going to stand in their narrow space for 45 min. She was totally unapologetic, actually rude, so we asked to speak to the manager.
The manager basically supported the hostess, telling us there was nothing she could do. I forgot to mention 5 tables were empty. She was extremely dismissive, saying it was a busy night. Yes, Saturday nights ARE busy. So? It isn’t our fault you are understaffed. And by the way, there is always something a manager can do...if she wants to. How about saying, “I’m sorry this happened.” That would be a good start.
We’ve had terrible service and cold pizza (which we waited 40 min for at lunchtime when there was barely anyone there) at this place twice before. And usually the servers aren’t particularly professional either. Decided to give it a third chance. Never again. Talk about ruining a customer’s night. And besides the staff and pizza at UnCharted are so much better.
I would give this place, and especially the manager, zero stars if this was possible.More