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Shula's America's Steak House

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12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689 (West Broad Street)
+1 804-565-7000
11:00 - 22:00
Open now
All hours
Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
More Info
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136 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Culpeper, Virginia
Level Contributor
26 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

I have not eaten in the REAL restaurant parts, but have had drinks and bar foods at the bar .. Always a good experience, the staff is great..

Thank Steve K
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 October 2016 via mobile

As we entered we were promptly attended and explained of the historical background of the restaurant and owner as well as their selection of first class beef steaks. Big choice of wines. Food and service were of a high level. Definitively for a repeat.

Thank Mkorofi
Susan J, Manager at Shula's America's Steak House, responded to this review

Thanks for letting us know how much you enjoyed your evening at Shula's. We hope to see you again soon! More 

New York City, New York
Level Contributor
41 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 12 October 2016

I recently stayed at the Hilton/Short Pump Hotel and decided to dine at the Shula since my brother was buying...Granted, we did have to wait for a little longer than I would have liked to because it was a bit late. Not the steakhouse's fault, it was really busy and I believe they were probably short handed or overwhelmed a... More 

Thank JanesseN_1
Susan J, Manager at Shula's America's Steak House, responded to this review

First, thank you for patiently waiting for dinner that evening. We strive to provide excellent service so from time to time we do ask guests to wait so they can get the best experience. The in house special is definitely a popular item here. Our bartenders will be glad to hear how their mojito "took you back to Miami". We... More 

Level Contributor
29 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 September 2016

I was a little apprehensive due to many of the negative comments esp about consistent...we had reservation for 6 on Sunday night and only one other table of two was there...but all was very good...cowboy ribeye was very flavorful...does have a bone in it...my father got the strip said it was excellent....other entrees we had were salmon and porterhouse....again no... More 

Thank Richard B
Susan J, Manager at Shula's America's Steak House, responded to this review

Thank you so much for spending such a special occasion with us. I'm glad to hear you enjoyed everything. The cowboy steak is one of our most popular items!! Yes, Michael is a great server and has been with us for many years. Thanks again for letting us know how your evening went. More 

Glen Allen, Virginia
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 11 September 2016

Eating at Shula's in Short Pump is like gambling. Sometimes you win. Sometimes you lose. We have had some excellent meals there. We have also had some rough rides. Occasionally we have had some head scratchers. Our most recent visit was unusual since it hit the good, the bad and the ugly all at once. We went on a Saturday... More 

Thank BrettInGlenAllen
Susan J, Manager at Shula's America's Steak House, responded to this review

I appreciate you sharing your concerns and am terribly sorry that your evening was disappointing. I do hope that you will come back and let us show you the perfect dining experience. More 

Hackettstown, New Jersey
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 September 2016

We enjoyed a lovely meal in a very nice atmosphere the service was excellent and our steak dinner was cooked to perfection

Thank Quey2015
Susan J, Manager at Shula's America's Steak House, responded to this review

Thanks for letting us know that your dining experience with us was great. We always appreciate hearing great things. Hope to see you again soon. More 

Downingtown, Pennsylvania
Level Contributor
13 reviews
9 restaurant reviews
2 of 5 bubbles Reviewed 23 August 2016

First, the wait staff/bartender insisted that Gluten Free and Dairy Free was not a problem. I asked him to ensure that the kitchen understood - no gluten, no dairy, because I get sick. I order a steak and corn - no seasoning, no butter. One bite into my corn side and I ask him if he is SURE there is... More 

Thank Mike M
Susan J, Manager at Shula's America's Steak House, responded to this review

My apologies that your experience was not what you were expecting. I thank you for your input and know that we will be using this information as a training tool to ensure these mistakes don't happen. More 

Richmond, Virginia
Level Contributor
68 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 7 August 2016

This is an interesting dining experience. The steaks are great and well prepared to the temperature you choose. They'll ask you to cut in to your steak to ensure they've got it right, that's always a plus if you're picky about your steak like I am. The sites are a la carte, which is pretty typical for a steakhouse. We... More 

Thank sfotovat
Susan J, Manager at Shula's America's Steak House, responded to this review

Thanks so much for for sharing your dining experience with us. The crab mac and cheese is delicious and definitely one of our favorites. We hope to see you again soon!!! More 

Level Contributor
57 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 2 August 2016 via mobile

Disappointing, Sat night we were the only ones other than one table, very expensive, I was served a Cosmo full of ice???, $10 normal size, my son had the scallop dinner, waitress brought out 2 scallops no sides, she said she thought we wanted the appetizer, then she brought one more scallop and 2 small sides $24, my son was... More 

Thank APN0006
Susan J, Manager at Shula's America's Steak House, responded to this review

I'm sorry to hear that your dinner was less than perfect. Thank you for sharing your concerns and please know that we will address these issues. More 

Jacksonville, FL
Level Contributor
204 reviews
134 restaurant reviews
common_n_restaurant_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed 20 July 2016

This was close to our hotel, but it's located in another hotel lobby, so it's a bit loud. The service was VERY slow, but the food was good. Nothing quiet or romantic about it, but we were there to eat and have a drink, so that was fine.

Thank DHancock
Susan J, Manager at Shula's America's Steak House, responded to this review

I appreciate you sharing your challenges with your experience. We like to hear both positive feedback and also opportunities for growth. I apologize about the service and please know we take what our guests say and use that as a training tool. I hope that should you be in Richmond again that you come back and dine with us. More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Average prices
US$25 - US$100
American, Steakhouse, Gluten Free Options
Lunch, Dinner
Restaurant features
Seating, Waitstaff, Parking Available, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Reservations
Dining Style
Casual Elegant
Good for
Business meetings, Special Occasion Dining
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689
    (West Broad Street)
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-565-7000
Shula's Steak House is the classic American steakhouse. Our restaurant is themed after 1972's Undefeated Miami Dolphins and their "Perfect Season" - the only team in NFL history to finish a season 17-0. The SHULA CUT is Premium Black Angus Beef that has to meet 10 science based specifications, which exceed the standards of USDA Prime. One of the featured entrees is the 48 oz Porterhouse. Those who finish it join Shula's 48-Ounce Club, which currently has more than 34,600 members. In addition to exceptional steaks, Shula's offers fresh seafood, lamb porterhouses daily and prime rib on the weekends. We also offer an award-winning wine list featuring a variety of selections to make your dining experience a perfect one. Experience fine dining at its best with steak and seafood dishes. Enjoy a casual atmosphere in lounge with the full menu along with your favorite burgers and sandwiches. Shula's continues to cater "Perfect" group functions and dinners in our private dining rooms. For additional information about reservations, Corporate and Social group Functions, Rehearsal Dinners, Presentations, Seminars, or Dining Experiences, please contact: Meredith Wright Business Development Manager. Make your reservation today through OpenTable.

Questions & Answers

Questions? Get answers from Shula's America's Steak House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?