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11800 W Broad St, Richmond, VA 23233-1064
+1 804-364-4300
11:30 - 00:30
Closed now
See all hours
Sun 10:00 - 23:00
Mon - Thu 11:30 - 23:00
Fri 11:30 - 00:30
Sat 11:00 - 00:30
More Info
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315 Reviews from our TripAdvisor Community

Traveller rating
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Time of year
Showing 311: English reviews
Woodstock, Georgia
Level Contributor
50 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW via mobile

The atmosphere is lovely, the service can be much better. I waited an hour and half for my full course meal. I asked the waitress for a a tropical drink. The waitress brought me a strawberry martini drink instead. Never ask me, once I was done with my meal if I wanted any dessert. The waitress also charge me extra... More 

Thank Alicia S
Level Contributor
57 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW via mobile

I was surprised that I liked it so much, actually. I don't usually care for chain restaurants but this one was really good. I had the shrimp louie salad and my guy had a burger. We shared a piece of a vanilla and chocolate mousse cheesecake which was the star of the meal, obviously. Service was very good and as... More 

Thank Tgriff3
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 weeks ago

Poor Imitation Cheezecake NOT NY Style as touted but CUSTARD ????? and they dare to call it " Cheezecake FACTORY" Not So!!

Thank fc7286
Winnipeg, Canada
Level Contributor
66 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Love Love Love The Cheesecake Factory! Bang Bang Chicken and Shrimp is my Favourite. The dynamite shrimp were real tasty. We also had the crab cake bites and they were melt in your mouth. Dessert was heavenly. Salted caramel cheese cake. You have to try it. So good. The worst part was the wait to get in, 50 Minutes. But... More 

Thank Rhonda G
Level Contributor
64 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

We had an amazing time at this Restaurant. Our waiter (Richard) was soo attended , provided great recommendations .It was Salmon time and what a great on it taste. Richard was so profesional .

Thank Miapr
Level Contributor
38 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 4 weeks ago via mobile

Went here for a lunch with co-workers. We came for our lunch break expecting it not to be more than 1.5 hours to eat and enjoy. Unfortunately it wasn't so. We ordered our apps and meals at the same time. Apps came out in great time, unfortunately the entree came out when we needed to leave and come back to... More 

Thank Krystle E
Richmond, Virginia
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 February 2017

I stopped at this location after doing a little shopping at the mall. I was by myself and expected some of the awkward service that comes when you show up solo for a meal at a restaurant. However, I was pleasantly surprised when I was greeted warmly and given a great table. My server, Melinda, was fabulous: prompt, friendly and... More 

Thank Icetia2002
Level Contributor
24 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 15 January 2017 via mobile

The Cheesecake Factory was the perfect spot for dinner. We had great appetizers, salads and pasta for dinners and of course cheesecake for dessert!! So delicious. Service was good. It was still super busy even being seated at 9 pm. Almond crusted salmon salad with shaved Brussels, cranberries and quinoa.

Thank Bethany H
Henrico County, Virginia
Level Contributor
69 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 12 January 2017

This restaurant has so many menu options and the atmosphere is family friendly. Always crowded, but service is excellent and food fresh, hot and delicious. Great selection of different appetizers and drinks. CHEESECAKE the BEST.

Thank 90sherim
Ocala, Florida
Level Contributor
201 reviews
125 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 10 January 2017

Girl night out and we decided on The Cheesecake Factory. Not disappointed. Restaurant was clean and super busy. Our wait wasn't long at all. Quality of food was right up there with other Cheesecake Factory in the US. Our server was amazing! I wish I could remember his name. Very friendly and fun. Overall great food, experience and of course... More 

Thank LilB33

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Average prices
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Television
Good for
Child-friendly, Special Occasion Dining, Kids, Business meetings, Groups
Open Hours
10:00 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:30
11:00 - 00:30
Location and Contact Information
  • Address: 11800 W Broad St, Richmond, VA 23233-1064
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-364-4300

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cheesecake Factory and other visitors
2 questions
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Yale, Va
Richmond, Virginia
over a year ago

See all questions (2)

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?