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Ruth's Chris Steak House

Certificate of Excellence
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3750 Wailea Alanui Dr, Wailea, Maui, HI 96753-8300 (The Shops of Wailea)
18088748880
Website
Today
17:00 - 22:00
Closed now
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Hours:
Sun - Sat 17:00 - 22:00
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571 Reviews from our TripAdvisor Community

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Showing 534: English reviews
Victoria, Canada
Level Contributor
53 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW via mobile

Happy hour from 5-7 and only around 10 total seats so restrictions apply, however, 2 seats taken by guests having a dinner at the bar? Slow service, didn't take a single plate away and had to ask and wait for everything. Some team work from the crew required. All plates and glasses still there after paying. Happy hour is supposed... More 

Helpful?
Thank Robert U
Brisbane, Australia
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW via mobile

Had a pleasant evening with good wine and good food, but not exceptional. Very expensive and having to order sides for each meal is over the top. Look for better value elsewhere. It does give great service but the food was not worth the $ charged.

Helpful?
Thank Anna S
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Anna S., Thank you for your feedback. We are very sorry to hear that you were not fully satisfied with your experience and would like to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

London, United Kingdom
Level Contributor
45 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

Had a very nice meal with great service - the steak is of course the main attraction, but the service, wines, and desserts are also very good. Easy to get a table early evening but it books up later.

Helpful?
Thank AndyTinlin
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Andy Tinlin, Thank you for your wonderful review! We look forward to having you back again soon! Sincerely, John B. More 

midwest
Level Contributor
167 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 105 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

I've eaten at many Ruth's Chris properties over my life. This one was absolutely the worst. The food was fair. Not the quality I'd expect. The waiter was condescending to us. We decided to share an entrée, since we had appetizers at a different restaurant waiting for our table. Once he heard we were sharing an entrée, his attitude changed.... More 

Helpful?
1 Thank Midwesternmember
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Midwesternmember, Thank you for your feedback. We are very sorry to hear about your experience and would like to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

Alberta, Canada
Level Contributor
38 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Very well run and the staff are incredibly attentive and welcoming. It was so nice that they offered us a free parking tag to get out of the mall after our dinner. I wonder if they make their own ice cream, because if was beyond fantastic.

Helpful?
Thank WhatWeDo
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha WhatWeDo, Thank you for your fantastic review! We look forward to having you back again soon! Sincerely, John B. More 

Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

We went to Ruth Chris to eat before the Elvis Show. We had a lovely experience. There was four of us. My son's steak did come out too done, but the manager came over and gave him a new one which was the "best steak that he had every had." Everything was stellar. We would highly recommend it.

Helpful?
Thank Italiangirl10
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha Italiangirl10, Thank you for your wonderful review! We look forward to having you back again soon. Sincerely, John B. More 

Level Contributor
879 reviews
598 restaurant reviews
common_n_restaurant_reviews_1bd8 1,765 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

We love the Ruth's Chris in CA and OR and we had a gift card, so I booked our third night's dinner here. We took the hotel town car to the restaurant and were seated in the back. Our server was outstanding and brought us out a glass of champagne to begin our meal since we were celebrating an anniversary.... More 

Helpful?
Thank syrahgirl
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha syrahgirl, Thank you for your feedback. We are very sorry to hear about your experience and would like to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

Vancouver
Level Contributor
26 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

I have been so impressed by how genuinely nice everyone is here in Hawaii. People have just been so friendly and helpful. Except for Ruth"s Chris Wailea. Steak was good, which was to be expected. But the service was, at best, disinterested. We are pretty low maintenance people, but would have liked a second drink, for example. The waiter seemed... More 

Helpful?
Thank mommysdb
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha mommysdb, Thank you for your review and visiting our restaurant. We are very sorry to hear about your recent experience and want to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

Vancouver
Level Contributor
86 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

Ruth Chris is a high end steak house located in the shops of Wailea (upper floor). Unfortunately we had a poor experience which is why we gave only 3 stars. First off we had no waiter come to talk to us whatsoever for over 10-15mins. There was a mix up on who serves us, so they decided to ignore us!... More 

Helpful?
1 Thank Mwellaby
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Dear Mwellaby, Thank you for your feedback. We are very sorry to hear about your experience and would like to work to make it right. Will you please e-mail your contact information to JBanquil@lingandlouies.com so that I can have our General Manager reach out to you? Thank you. Sincerely, John B. More 

Minnesota
Level Contributor
17 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Our only complaint was that my steak was just a little overcooked this time. We love Ruth's Chris and know that we will always get great food and great service.

Helpful?
Thank redfitgirl
John B, Public Relations Manager at Ruth's Chris Steak House, responded to this review

Aloha redfitgirl, Thank you for your review. We are glad you had a positive experience but I am sorry to hear about your steak. Will you please e-mail your contact information to JBanquil@lingandlouies.com so we can follow up? Thank you! Sincerely, John B. More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$60 - US$80
Cuisine
American, Steakhouse
Meals
Dinner
Restaurant features
Validated Parking, Television, Highchairs Available, Reservations, Seating, Waitstaff, Parking Available, Street Parking, Free Off-Street Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Accepts Discover
Dining Style
Fine Dining
Good for
Business meetings, Romantic, Groups, Special Occasion Dining, Child-friendly
Open Hours
Sunday
17:00 - 22:00
Monday
17:00 - 22:00
Tuesday
17:00 - 22:00
Wednesday
17:00 - 22:00
Thursday
17:00 - 22:00
Friday
17:00 - 22:00
Saturday
17:00 - 22:00
Location and Contact Information
  • Address: 3750 Wailea Alanui Dr, Wailea, Maui, HI 96753-8300
    (The Shops of Wailea)
  • Location: United States  >  Hawaii (HI)  >  Maui  >  Wailea
  • Phone Number: 18088748880
Description
In 1965, Ruth Fertel mortgaged her home to buy a little steak house in New Orleans named Chris Steak House. After investing her life savings, she proudly added her name to the original. That's how the uniquely name Ruth's Chris Steak House was born. Ruth established this unique restaurant with no restaurant experience, but she vowed to treat every customer like a guest in her own home. And she clearly knew what steak lovers wanted - the very best beef. Today, as always, Ruth's Chris serves only the finest corn-fed Midwestern beef available, broiled in 1800-degree ovens designed by Ruth herself. The steaks are served sizzling on 500-degree plates so every bite is hot and delicious. And while steak is king, the menu also includes expertly executed seafood, lamb, pork, and poultry dishes, as well as classic appetizers, fresh salads, side dishes, and homemade desserts. The award-winning wine list features more than 250 world-class international and domestic labels. Whatever the occasion, Ruth's Chris Steak House is the perfect spot to gather. Unparalleled cuisine, sumptuous surroundings and service that's accomplished yet never fussy - these are the elements of memorable special events.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Ruth's Chris Steak House and other visitors
2 questions
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Honolulu, Hawaii
over a year ago

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Questions? Get answers from Ruth's Chris Steak House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?