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Cold Stone Creamery

$$ - $$$
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1000 W Columbus Ave, Springfield, MA 01105-2518
+1 413-736-6060
11:00 - 22:00
Open now
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Sun - Thu 11:00 - 22:00
Fri - Sat 11:00 - 23:00
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20 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 5 weeks ago

This was a totally different type of Ice cream store. The different types of flavors had such an amazing taste. I recommend everyone to try it.

Thank deaclove
Bradenton, Florida
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 24 March 2017

This is a great place for family and friends of all ages to meet and visit while enjoying incredibly yummy ice cream treats!!

Thank kimberly200196
Mass, United States
Level Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 21 March 2017

Be prepared to enjoy the best ice cream that you have ever tasted! Be prepared also to experience the long lines and a five to ten minute wait!!!!!

Thank johnsZ9339HP
Somers, Connecticut
Level Contributor
67 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
Reviewed 27 November 2016

Delicious, full-fat and dense ice cream. The one who prepared my order left 1/2 of my mix-ins on the marble which was disappointing for the price you pay for a small cup. It was still a treat tho!

1 Thank KristenCT
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Kristen T: Thank you for the good review. Please let the crew members or managers know if anything is not up to your liking, and we can remake the ice cream for you. Cold Stone ice cream is a premium treat, and we want you to be totally excited with your purchase. If something is not right (as described),... More 

Level Contributor
124 reviews
107 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
Reviewed 18 October 2016

After a nice night out listening to bands play, a bunch of us went here to enjoy some ice cream. The few that had never been here were very happy with our choice. The coffee ice cream is my favorite but some of the others loved: Oreo Overload, Black Forest Dream and Berry, Berry Berry Good. YUM!

Thank Zingara1
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Zingara1: Thanks for the awesome review. We look forward to serving you again soon. Sincerely, Brian White, Owner More 

Bayville, New Jersey
Level Contributor
103 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
Reviewed 8 August 2016 via mobile

Of this ice cream! We don't go here all that often because we find it a little bit expensive. However, every now and then we enjoy a good treat!

Thank Dale P
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Dale P: Thank you for taking time to review my ice cream shop. And thank you for the five stars. We work really hard to create a great atmosphere with our crew members, and I'm happy to read that we are delivering on our goal. Thanks Brian White, Owner More 

Boston, Massachusetts
Level Contributor
24 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 19 May 2016

Good ice cream to which you can add a variety of smoosh-ins. Usually very busy so be prepared to wait in line. Pricier than some other local home made ice cream places. Located in the Basketball Hall of Fame building.

Thank gjsbill
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Gjsbill: Thank you for choosing Cold Stone Creamery. We appreciate the business and the excellent review. Now that the college students are back and we have appropriate staffing, we should be able to trim that line down a bit...it's a challenge when the weather warms before the staff shows up! Thanks again for the review, and we look forward... More 

Wilbraham, Massachusetts
Level Contributor
117 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
Reviewed 24 March 2016

This small ice cream shop serves up Ice cream cakes, and ice cream to go or eat in. The ice cream is really really great with many mix-in options etc. You will not be disappointed with the quality of the food. It's a little out of the way, but worth the drive. This is my go-to for kids' birthday cakes.

Thank Mark B
BrianWVP, Owner at Cold Stone Creamery, responded to this review

Dear Mark: Thanks for the great review. We work hard to deliver a great experience in terms of food quality, cleanliness, and guest service, and we appreciate the excellent review. Please always let us know how we can improve the experience. We look forward to serving you again soon. Sincerely, Brian White, Owner More 

Level Contributor
97 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
Reviewed 26 February 2016

This place is amazing and no matter the season I am willing to stand in line here and wait for an amazing treat! Just go ...it's so worth it.

Thank ustraveler97
Creoteam, Owner at Cold Stone Creamery, responded to this review

Dear ustraveler97: Thanks for the great review. We're grateful to have a great team who work hard to ensure guests have a great experience. We look forward to serving you again soon. Sincerely, Brian White, VP White Management More 

Bayville, New York
Level Contributor
136 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
Reviewed 10 August 2015

Nice little ice cream shop in the Basketball Hall of Fame building. The ice cream selection is great, and after I said my daughter has nut allergies, they went to the back to get her portions separately to avoid any possibilities of contamination.

Thank viganiko
Creoteam, Owner at Cold Stone Creamery, responded to this review

Dear Viganiko: Thanks for the great review. I am very demanding of my team with respect to all aspects of guest service from greeting guests warmly to taking time to prioritize allergies. It's great to read that my crew took the time to handle your daughter's nut allergy with care and attention. Thanks for taking time to write a great... More 

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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Restaurant features
Good for
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 1000 W Columbus Ave, Springfield, MA 01105-2518
  • Location: United States  >  Massachusetts (MA)  >  Springfield
  • Phone Number: +1 413-736-6060

Questions & Answers

Questions? Get answers from Cold Stone Creamery staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?