Most of the food was good but the service was lacking. If you come here with a good sized group, be prepared to have to ask for the most basic of restaurant service and charged a 20% auto-gratuity not mentioned anywhere on the menu for...the favor.
We made a reservation for six with OpenTable that they didn’t have (something else that seems to be an issue for many people). The hostess, who ended up being one of our waitresses, which she made clear she wasn’t happy about, had an attitude about that as well. Fortunately (well, perhaps unfortunately?) that wasn’t a problem because the place was fairly dead on a beautiful August Saturday night at 6pm. I guess that should have clued us in…
We were put in a back room and pretty much ignored unless one of our multiple servers had to be back there. My husband was shorted one of two eggs on his plate of steak and eggs and the server didn’t bother to mention it until he flagged her down to ask where the second egg was. Somehow it took 12 minutes from receiving the plate to get the second over-easy egg….which was unsurprisingly way-overcooked, and a not-so-great addition to a now-cold steak. Another member of the party had mushy-strawberries on her plate, which was disappointing.
We had to ask for refills rather than them being offered. My husband had to bring up the fact it was someone at the table’s birthday (which was mentioned on the reservation), because they didn’t bother to ask if we were in for a special occasion.
The food is just too overpriced for crummy service, especially with a 20% auto-grat. I could have understood if they’d been busy, but they weren’t. My assumption is that they were spending more time on tables that weren’t forced to tip, but had someone on their staff managed to step up, they would have received a nice percentage on a very large check. Won’t be back to this location and judging by the lack of business compared with other places in the area, don’t expect the restaurant to be in Mason much longer anyway.More