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Ratings and reviews

#1 of 1 Bar in Nyeri
RATINGS
Food
Service
Value

Details

CUISINES
Bar, International
Meals
Breakfast, Lunch, Dinner, Drinks
FEATURES
Reservations, Seating, Takeout, Serves Alcohol, Table Service
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features, about
Reviews (36)
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Traveller rating
7
12
8
5
3
Traveller type
Time of year
LanguageEnglish
Traveller rating
7
12
8
5
3
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Reviewed 16 June 2021

There was only 1 staff who did not have a written menu and told us the items verbally. He didnt write down the order and then messed up and said the food is already on the table when i said i had not ordered a...certain item. The menu is very limited, the quality so-so, service extremely slow and poor I would never go back thereMore

Date of visit: June 2021
Helpful?
Reviewed 17 September 2020 via mobile

Although the service and staff were good, our lunch was underwhelming. We ordered lamb chops medium done, but were served rare & very tough to chew. Fries were undercooked and soggy. Gravy was about 2 tablespoons per serving. No proper Ketchup, instead we got ‘peptang’...tomato sauce in sachets. For a meal that costs 12 usd surely you can afford to give your customers proper ketchup and condiments..? Beers had expired. Place looks run down ie. empty fishponds/tanks & the mens toilet had no water.More

Date of visit: September 2020
Helpful?2  
Reviewed 27 February 2020

This is one of the best experiences you can have every Friday if you had a busy week, the man George Ngecha will keep you alive all the time through. Great music done by a Great Man!!!!!

Date of visit: February 2020
Helpful?2  
Adventure54618809586, SM Manager at The White Rhino Hotel, responded to this reviewResponded 2 March 2020

Hello Simon, We are glad to read that you enjoy our Friday Country Nights. We will pass on the compliments to George Ngecha.

Reviewed 8 January 2020

I usually make stop-overs with my family to have lunch at the terrace restaurant. Awhile back, they were on point with their meals, but of late the quality of meals has gone down and the taste is just flat. On the flip-side, the service and...ambience is great!More

Date of visit: January 2020
Helpful?
Adventure54618809586, SM at The White Rhino Hotel, responded to this reviewResponded 10 January 2020

Jambo Stephen, Warm greetings and thank you for taking time to share your feedback. We appreciate your highlight of the areas that need enhancement especially the culinary offerings and I guarantee we'll definitely look into that. We look forward to a return visit.

Reviewed 19 May 2019

I usually eat at least one meal at the Rhino when in Nyeri. I no longer go there at night. The servers do not know the menu. Also, even the chef did not know the various cuts of steak. I have never had a group...served what they ordered at night. The quality of what is served is good. The servers are pleasant although they do not know the menu or items very well. Morning and early lunch are the best time if you are looking for a cooked mealMore

Date of visit: April 2019
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Reviewed 7 January 2019 via mobile

We had lunch at the terrace restaurant which has a good looking menu, however the food we ordered is nothing like the menu stated. After our disappointing meal was brought out, we spoke with the waiter who did not understand our complaints and she asked...the chef to come and talk to us. We re-read the menu with the chef who clearly did not know about some of the items in the menu. So we asked to talk to the manager who after listening to our complaints informed us that their menu needed to be updated. Our order of tiger prawns came with 4 appalling tiny overdone-to-burnt prawns and iceberg lettuce in place of mixed greens, less than half a tomato and some cucumber slices in place of a traditional tomato salsa. We had asked the chef why there were no tiger prawns and he said they had been finished yet this information did not get to us as we would have made an alternative order! The manager actually confessed that they have never had tiger prawns (yet it's on the menu)! Very disappointed with this because our second plate order was a basic dish. The service was slow and the waiters did not look interested or keen with their job, in fact we had to walk to them to get their attention yet we came after the lunch hour rush.More

Date of visit: January 2019
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Reviewed 11 November 2018

I had lunch with my wife here not too long ago. This hotel used to be great around 2011-2014. I have even slept here and had meeting, lunch, and dinner before. Now it is being run like a bed&breakfast cheap motel. I ordered chicken pizza...and she ordered beef stew. the food was expensive especially considering the poor quality. The beef was tough and tasteless. The chicken pizza had bones in it. The tea was garbage in a small overpriced cup. I came here for quality and class. What I ended up getting was an insult. Why does the beef stew and rice cost 1250KES when it tastes like crap? Why does a chicken pizza have bones in it? Why does this hotel use tomato sauce instead of ketchup? This was not the case when the hotel was refurbished around 2010-2011.. What happened to the first manager who used to walk around each table and assuring top quality for each guest? I complained about the pizza and the 'supervisor' offered me another one but I refused. Please fix this situation. You are slowly losing customers over negligence. I would never recommend anyone to come here. This is why hotels such as The Outspan and Green Hills are far better than The White Rhino. I have posted pictures for your review!More

Date of visit: October 2018
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Reviewed 7 September 2018

t's a lovely hotel with beautifully kept grounds. been to the hotel before and after the renovations and it was welcome change- very modern finishings to the rooms. The breakfast is also very good and affordable, and the service good. Travelled with family December 2016

Date of visit: October 2017
Helpful?1  
Reviewed 2 September 2018 via mobile

I am extremely disappointed with the services offered today. Surely surely your waiters must realize that not everyone is in Nyeri for the night. We got in for a quick bite and this was actually necessitated by the kids. We asked for 2 pizzas, soup,...two teas, chips and a meat pie. One and half hours later, everybody else on the table had eaten except the kids! We complained and the waiters looked confused to the extent they asked the chef come talk to me. When he came he told me that the oven had a problem! Can you believe that???!!! If it failed, why not come back and give us other options???!! We got our pizzas packed as requested because we were quite late and needed to leave for Nairobi. Unfortunately, your staff are working because it’s a job and not because they actually care about the customers! Very sad! For such an establishment, I am extremely disappointed!More

Date of visit: September 2018
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Reviewed 28 July 2018

I went to this crowded place for a work breakfast. We were three people and got a table too small, round and sided on a wall. Half of table was occupied by either hotel ads, sauces, salt&pepper, etc. After 20 minutes we can order After...one hour we get the food. Quality of everything was fair. I am happy to leave quick, because we have appointments and work to do. Another 20 minutes and we get finally a bill. I will avoid this place for the restaurant, if I can.More

Date of visit: July 2018
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Frequently Asked Questions about The White Rhino Hotel

Yes, The White Rhino Hotel offers takeaway services.

The White Rhino Hotel is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3